Advisor, Coordinator and Consultant positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

AS-03 – Executive Officer Coordinator
• Coordinate the governance, distribute and ensure quality of correspondence in the Assistant Deputy Minister's (ADM) office.
• Communicate with the ADM, the Chief of Staff and the Manager of Executive Services to ensure the transmission of sensitive or classified correspondence, and make sure that effective and timely actions are taken on urgent files.
• Provide documentation and information required for senior management to participate in departmental committees and meetings. Prepare agendas, coordinate issues, and ensure that necessary logistical arrangements are made.
• Obtain detailed information, provide advice and information, negotiate deadlines for urgent correspondence and documentation, follow up on various files and discuss priorities with various stakeholders.

PM-03 – Program Advisor
• Support the management and conduct of the project with stakeholders.
• Support the establishment of project activities, deliverables and timelines to meet expectations.
• Ensure the integration of financial risk and acquisition elements according to project management principles
• Contribute to the monthly coordination of dashboards and the preparation of the monthly report for the Branch.
• Support the delivery of initiatives.
• Support the Branch in portfolio management.
• Work with clients to tailor services, products or solutions to their needs.
• Anticipate client needs and questions to provide quality service.

PM-04 – Program Consultant
• Review and analyze information, provide advice and recommendations to improve and bring the information up-to-date in accordance with prescribed policies and standards.
• Develop the required training and functional guides to implement new and updated programs and services, and delivers training and information sessions.
• Plan and implement project management phases according to accepted procedures.
• Coordinate the establishment of issue specific committees, ensure follow-ups, and participate in national or regional working groups of an operational nature.
• Provide technical expertise, advice and guidance on a variety of relevant programs and initiatives to ensure integrity and consistency of service delivery.

PM-05 – Senior Program Advisor
• Lead, chair, facilitate or participate on inter/intra-organizational committees, project teams and/or working groups
• Brief, provide recommendations and conduct negotiations with other service delivery organizations towards the final approval of collaborative agreements, and/or partnerships with partners.
• Establishe and maintain positive relations with various partners, other levels of government to develop, maintain, or improve service strategies.
• Provide expert service improvement advice and risk mitigation strategies to executive management based on trend analysis and the perspective of stakeholders.
• Monitor and analyze legislation, departmental policies, programs, systems, service delivery mechanisms and recommend new tools and necessary improvements.
• Participate in the negotiation of agreements with representatives from other levels of government and stakeholders.

Work environment

Why work for one department when you can work for the entire country? Working at Employment and Social Development Canada, which includes Service Canada and the Labour Program, gives you the chance to help strengthen Canada’s economy, society and communities.
If you want to:
• work on leading-edge, transformative service delivery
• develop innovative policy and programs that have a real impact on Canadians' lives
• continue to develop your professional skills and take advantage of diverse learning and advancement opportunities across program areas and across the country
• work with people who believe diversity is one of our greatest strengths
• use your skills, passion and dedication to support Canadians through life's big moments
• for some position; telework, flexible working hours upon management approval
• for some positions, virtual work from another ESDC office in Canada may be possible upon management approval.
We are Located at Place du Portage/Place du Centre complex where you will find:
• Restaurants, various shops, banking, pharmacy, and numerous other services conveniently located within walking distance as well as inside the complex for times when going outside is not appealing.
• Bus service, gym facilities, daycare, parking and reserved spaces for bicycles, ideal for those wishing to commute to work using nearby bike paths as well as numerous trails along the Ottawa River for you to enjoy a run or walk.
Join us, send in your application and help better the lives of our fellow citizens!

Integrity Services Branch – What we do

Each year ESDC delivers over $120 billion in benefits; processes approximately 3 million Employment Insurance (EI) applications; puts approximately 375,000 individuals into pay for either Canada Pension Plan (CPP) or Old Age Security (OAS) pension benefits; issues over 4.6 million passports; conducts close to 350,000 inspections, reviews and investigations for the EI, CPP, OAS, and the Temporary Foreign Worker Program (TFWP) and issues 345,000 new Social Insurance Numbers to newborns.

Our Branch is mandated to support and enhance the integrity of some of the largest statutory programs and services in the Federal Government. We are responsible for preventing, detecting, and managing suspected error, fraud and abuse in core benefit programs including EI, CPP, OAS, the TFW and the International Mobility Program (IMP). ISB aims to uphold Canadians’ trust in our department to fairly provide the right benefits to the right people, and to ensure that personal information remains protected.

Finally, our branch is mandated to systematically weave Departmental security activities into daily operations to ensure that individuals, information, assets and services are protected and safeguarded; that risks to other departments or the government as a whole are mitigated; and that critical services and operations continue in the event of an emergency.

Intent of the process

A pool of partially and fully qualified candidates may be established to staff similar or identical positions within Employment and Social Development Canada with various tenures (indeterminate, specified period, acting, casual).

MOST OF OUR POSITIONS ARE BILINGUAL with a linguistic profile of BBB/BBB for the AS03/PM03/PM04 and CBC/CBC for the PM05 positions. Pools will also be established for unilingual English or French positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education

AS-03/PM-03/PM-04 & PM-05

A secondary school diploma or an acceptable combination of education, training or experience.

Degree equivalency

Experience - AS-03/PM-03 & PM-04

• Experience in supporting working groups or a project team;
• Experience in applying policies, procedures, legislations, or systems;
• Experience in providing advice to stakeholders;
• Experience in preparing various correspondence such as; information notes, reports or presentations.

Experience - PM-05

• Experience in *participating in working groups or in working in project teams to support projects or service delivery;
• Experience in developing strategies in support of projects or service delivery;
• Experience in providing advice and recommendations to management (Supervisor and above);
• Experience in preparing and delivering information notes and presentations.

*Participating is defined as being an active member, a subject matter expert and influencing the decision process.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
AS/03PM-03 & PM-04:
English or French
BBB/BBB Imperative

PM-05
English or French
CBC/CBC Imperative

Information on language requirements

Competencies & personal suitabilities - All streams

Data Analysis
Positive Leadership
Project Management
Thinking Things Through
Working Effectively with Others
Showing Initiative and Being Action-Oriented
Demonstrating Integrity and Respect
Oral Communication
Written Communication

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications

AS-03
• Experience working in an executive office (Senior Manager and above), using a WebCims tracking system
• Experience in the field of correspondence and governance management

PM-03/PM-04/PM-05
• Experience in Qualitative or Quantitative Risk management
• Experience in reviewing or tracking financial and planning activity reports for projects or programs
• Experience in business process mapping
• Experience in emergency management, or business continuity, or fire or building emergency and evacuation preparedness, or security
• Experience in planning and conducting training, testing or exercises
• Experience working on at least one of the following programs: Employment Insurance, Canada Pension Plan, Old Age Security, Temporary Foreign Workers or Social Insurance Number
• Experience in managing internal ESDC or Service Canada's systems, developing business requirements or implementing systems releases
• Experience working in an Enforcement environment
• Experience creating, modifying or managing SharePoint sites
• Experience extracting data from various sources such as but not limited to, Oracle databases
• 3 years of experience in determining eligibility an entitlement to benefits or programs
• 2 years of experience in conducting compliance reviews, audits and reviews in any field
• 2 years of experience in conducting quality monitoring and reviews in any field
• Experience using Enforcement tools such as Information to Obtain, Production Orders or Search Warrants
• Experience in analysing bank statements, financial documentation and business structures
• Experience working with IT to develop business user requirements
• Graduation with a degree from a recognized post-secondary institution in a field relevant to the position
• The completion of a computer science-related course
• The completion of a data and quantitative analysis course

PM-05
• Experience in supervising employee’s performance and deliverables.
• Experience providing policy, program or functional guidance in an operations or policy environment
• Experience consulting and actively maintaining effective partnerships with internal and external stakeholders

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities

Information on employment equity

Operational Requirements

Willing and able to work overtime on occasion, sometimes on short notice.


Conditions of Employment

Reliability & Security: Enhanced reliability or Secret.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

How to apply and overview of process:

Application
You must clearly indicate which position you are applying for. If you are applying for more than one position, you will need to ensure that you provide examples for the experience elements indicated for each level.

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the area of selection, the education, the experience and the asset qualifications.

Screening
The first stage of this advertised appointment process is the screening of applications. During this stage, the selection board reviews the submitted applications to validate that the applicants meet the required criteria to go to the assessment stage. Those essential criteria are the area of selection, education and experience. If they are not met, your application will be rejected. Asset qualifications can also be validated during this stage but are only desirable for some positions to be filled. They are not mandatory and your application cannot be rejected if you don’t meet all of them.
When answering these questions, please provide detailed, concrete examples that clearly demonstrate HOW YOU meet the requirement. Failure to clearly substantiate how you meet the screening criteria may result in the rejection of your application. Candidates will not be solicited for incomplete or possible missing information.

At this stage, you must remember to:
• Submit your application within the prescribed deadline.
• You must clearly demonstrate, using concrete examples from your past work experience, how you meet each of the experience qualifications that are identified on the advertisement. Please note that it is not sufficient to only state that the criteria is met, you must provide clear, accurate and concise details and examples on how it was acquired.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviors expected for each qualification.
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• The other qualifications listed on the advertisement will be evaluated later on in the process.

Assessment
If the screening committee determines that you have clearly demonstrated how you meet the experience elements, you will be contacted for an evaluation.
• The elements to be assessed in this process are the languages proficiency and the competencies.
• It takes several weeks before candidates are contacted for an evaluation.
• The selection board has a variety of assessment methods to choose from, including:
- written examination;
- interview
- reference check.

To prepare effectively, think of your past experiences and successes that highlight the list of competencies, For your information, before beginning its assessment process, the selection board establishes a rating guide. This guide clearly indicates how each qualification will be assessed and what assessment criteria will be used.

- Using the asset qualification(s) or a random selection of applicants may be done as part of a volume management strategy.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.