Program Officer (Closing date amended)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

All job application must be submitted through the Public Service Resourcing System online. To submit an application on-line, please click on "APPLY ONLINE" below.

Work environment

This positive and dynamic work environment supports professional development and encourages everyone to bring forward their different ideas and perspectives with the goal of bringing about change and creating opportunities to surpass goals. We value collaboration, learning and innovation. You will have the opportunity to work with creative and motivated people, at an attractive salary. You could also benefit from social advantages for you and your family, a pension plan and an employee assistance program.

Your profile

Are you motivated by a job well done and would like to work with a team of colleagues who are dedicated to offering programs that respond to the needs of the community? If you enjoy making a difference in our society, this may be the position for you!

Your role

As Program Officer, you must be proactive in looking for innovative solutions, while gathering and evaluating the data in order to make the best decision for specific situations. You must also be able to work in a high volume, fast-paced working environment that is constantly evolving. More specifically, it referred to:

- Prioritize workload in order to achieve high quality levels
- Use best practices for case management
- Respect procedures and regulations in order to ensure desired results
- Show capacity for diplomacy, cooperation and resiliency
- Communicate in a clear and concise manner

Your tasks

As a program officer, your responsibilities may include, but are not limited to:

• Deliver programs: inform, advise, guide and promote.

As an example:
- Reaching Home : Canada’s Homelessness Strategy
- Youth Employment Strategy
- New Horizons for Seniors Program

• Planning and practicing effective monitoring activities related to the analysis and evaluation of activities relating to agreements and financial requests

• Participate in the evaluation, negotiation and recommendation of financial support for projects within the parameters established by the organization's program terms and conditions or guidelines

• Provide practical advice to managers, colleagues, recipients, external community partners and employers on the delivery of grants and contributions programs under their responsibility.

Intent of the process

A pool of partially qualified candidates will be created to staff temporary positions (term, acting, assignment and secondment) as well as permanent vacant positions (indeterminate, deployment) with various language requirements at the Program Directorate in Montreal and Laval. This process may be used to staff identical and/or similar positions.

Please note that the pool could be used to staff similar or identical positions at Service Canada – Quebec Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION

A secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

ESSENTIAL EXPERIENCE

Recent* and significant** experience in customer service, including obtaining or communicating information that requires clarification.

Recent* and significant** experience in collaborating with external stakeholders, partners or collaborators.

Recent* and significant** experience refers to around six (6) consecutive months, approximately in the last three (3) years.

COMPETENCIES AND PERSONAL SUITABILITIES

- Communication
- Problem solving
- Working efficiently with others
- Interpersonal skills
- Client oriented
- Dependability

IMPORTANT: The communication skill will be assessed throughout this selection process. Your answers to some screening questions will also be used to evaluate this skill.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

ASSET EDUCATION
Successful completion of a two (2) year post-secondary diploma from a recognized academic institution*

*A public or private institution that has been given authority to grant degrees, diplomas, and other credentials by a public or private act of a provincial/territorial legislature or through a government-mandated quality assurance mechanism. For greater certainty, also included are institutions authorized to grant specific academic credentials for specific academic programs.

Degree equivalency

ASSET EXPERIENCE

Experience in providing services or delivering programs to the general public within a public administration.

Experience with basic principles of accounting policies

Experience in the use of the MS Office Suite software (Outlook, Word, and Excel) or similar software

Experience working with stakeholders and community partners

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential
Bilingual imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS:

Willing and able to work outside core hours, including evenings and weekends, as per operational requirements

Willing and able to travel, as per operational requirements (may require accommodation)

Willing and able to travel by various modes of transportation

Conditions of employment

Reliability Status security clearance

Tests

PSEE - Test of Reasoning UIT

Applicants must complete the Public Service Entrance Exam: Test of Reasoning Unsupervised Internet Test (UIT) as part of the screening for this selection process. This test assesses reasoning and problem solving ability. You will have 90 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Test of Reasoning Unsupervised Internet Test

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates are entitled to participate in the appointment process in the official language of their choice.

Communication (including invitations for assessment) for this process will be sent by email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis. We will use the following address to contact you:

The Assessment Board has reserved all rights to use any methods that they deem appropriate in order to evaluate the candidates.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.