Survivor Claims Clerk & Payment Officer/ Administrative Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.
It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.
Candidates will not be solicited for incomplete or possible missing information.
Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g.instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, and other locations.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• A secondary school diploma or an acceptable combination of education, training and/or experience.*

* An acceptable combination is defined as completion of Grade Ten with two years of relevant job-related experience.

Degree equivalency

Experience:
• EX 1 - Experience using and preparing documents with Microsoft Office (Word, Excel, or PowerPoint.)
• EX 2 - Experience providing information and administrative support services to internal or external clients in person, in writing or by telephone.
• EX 3 - Experience in processing claims (e.g. travel, health, insurance, or benefits.)

Abilities
• AB 1 - Ability to communicate effectively in writing.
• AB 2 - Ability to communicate effectively orally.
• AB 3 - Ability to use reasoning skills to solve problems.
• AB 4 - Ability to conduct research and extract relevant information.

Personal Suitabilities
• PS 1 - Dependability
• PS 2 - Effective Interpersonal Relationships
• PS 3 - Judgement
• PS 4 - Service Orientation.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various Language Requirements, including:
• English Essential
• Bilingual Imperative BBB/BBB
• Bilingual Imperative CBC/CBC

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Assets:
• AE 1 - Experience as a member of the Canadian Armed Forces.
• AE 2 - Successful completion of post-secondary school certificate or diploma (includes community college, CEGEP, technical college or university) in office administration or secretarial studies.
• AE 3 - Experience in researching and reviewing client files for client information.
• AE 4 - Experience in the analysis, data entry and tracking of correspondence or of other documents.
• AE 5 - Experience in interpreting and applying legislation or policy.
• AE 6 - Experience using an electronic filing system, such as GCDOCs.
• AE 7 - Experience in the use of Standard Payment System.

Operational Requirement
• A willingness and ability to work occasional overtime. This may become a condition of employment depending on the position to be staffed.

Conditions of employment

Reliability Status security clearance - Reliability Status or Secret security clearance.
Security requirement dependent on position being staffed.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications. Failure to do so may result in the rejection of your application.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials, and proof of citizenship at a later date.

An interview and/or written exam may be administered.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Indeterminate employees of the Public Service at the same group and level or equivalent may be considered for assignment, deployment or secondment opportunities before other candidates.

Persons are entitled to participate in the appointment process in the official language of
their choice.

PLEASE NOTE: All information must be provided through the “apply online” application
process. Do not fax, mail, email or drop-off a hard copy application as these will not be
accepted. To apply in an alternate format due to disability, you must contact the email
address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.