Program Specialist Field Support Network

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

HOW TO APPLY

***APPLICATIONS MUST BE SUBMITTED THROUGH JOBS.GC.CA. ONLY APPLICATIONS SUBMITTED ON LINE WILL BE CONSIDERED.

**** VERY IMPORTANT NOTES***
It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications), both Essential and Assets by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities; rather, the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Your Résumé will only be used as a secondary source to validate the experience described in your answers to the Public Service Resourcing System (PSRS) questionnaire, and will not be used as the source document for candidate screening.

Candidates will not be solicited for incomplete or possible missing information in their PSRS screening questionnaire.

Your questionnaire answers should clearly identify your role in the noted example. A job title alone does not demonstrate that you have the requisite level of experience, so be sure to explain relevant responsibilities and/or actions that you took. Additionally, please be sure to provide sufficient information regarding timelines & duration; scope of work; project or job complexities (as appropriate); etc. You MUST provide verifiable, relevant and concrete examples from your work history that clearly demonstrate how you acquired the required experience. Relevant and concrete examples MUST include substantiating details that clearly outline the breadth and depth of your experience, as well as relevant timelines. It is NOT sufficient to only state that the qualification is met, or to provide a listing of current or past responsibilities.

Failure to clearly demonstrate in your responses HOW you meet the screening criteria (Essential Education and Experiences) may result in the rejection of your application. Inconsistencies in the application package MAY result in your submission being rejected.
Candidates whose applications are retained for further consideration may be required to travel to attend an interview or the administration of a test. Candidates from outside the federal public service will be required to pay for their own travel and relocation expenses.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

IT IS YOUR RESPONSIBILITY TO REGULARLY VERIFY YOUR E-MAIL AND PSRS ACCOUNT FOR ALL COMMUNICATIONS REGARDING THIS SELECTION PROCESS.

Failure to respond to key messages may result in your application being automatically withdrawn from this process unless you have previously identified alternate arrangements for accommodations measures. In the event of email delivery failures, the selection board may elect not to pursue candidates through other avenues.

***IMPORTANT***: ACKNOWLEDGEMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT.

Any false and/or fraudulent information you may provide in relation to this selection process may result in the elimination of your candidacy from the process, removal from the pools of qualified or partially qualified candidates created by this process and/or revocation of any employment offers which may result from the process.

ASSESSMENT

A written test/exam may be administered.

An interview may be administered.

Reference checks may be sought.

A candidate assessment record may be used.

You must provide proof of your education credentials or occupational certification.

Intent of the process

A pool of qualified or partially qualified candidates may be established to staff similar or identical positions within Elections Canada and the Office of the Commissioner of Canada Elections with various tenures (specified period or casual) and with various bilingual linguistic profiles.

Positions to be filled: 9

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL QUALIFICATIONS

EDUCATION

A secondary school diploma OR an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

*Recent and **significant experience in client service.
*Recent experience working in a call center.
Experience coordinating the tasks of a team.

*Recent experience signifies having performed these duties within the last 36 months.
**Significant is defined as the depth and breadth of experience normally associated with having performed a broad range of activities related to this task over a duration totalling at least one (1) year.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

OPERATIONAL REQUIREMENTS

Willingness and ability to work overtime on short notice.
Availability and willingness to work shift work during an election or a referendum.
Consent to observe strict political impartiality and neutrality for the duration of employment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

ABILITIES

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to work under pressure and meet tight deadlines.
Ability to work in a team.

PERSONAL SUITABILITY

Interpersonal skills
Action oriented
Client service orientation
Judgement
Reliability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EXPERIENCE

Experience supervising staff or as team leader.
Experience providing support and services to internal and external clients.
Experience interpreting and analyzing information in order to provide a recommendation.

Conditions of employment

Reliability Status security clearance

Willingness and ability to work overtime on short notice.
Availability and willingness to work shift work during an election or a referendum.
Consent to observe strict political impartiality and neutrality for the duration of employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates may be required to meet the asset qualifications or the operational requirements, depending on the requirements of the specific position being staffed.

Please note that asset qualifications may be used at the screening stage or any stage during the process.

To assist with volume management, the selection board may elect to use a top-down methodology to select candidates for progression through each stage of the assessment process. Please note that achieving a pass mark on any of the assessments conducted does not mean that you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

In an effort to compress candidate assessment schedules, note that Language assessments MAY be undertaken at any stage of the assessment process. Additionally, all candidates may not be scheduled for language testing at the same time. As such, an invitation to language testing should not be construed as an indicator of success in the selection process.

In your PSRS questionnaire responses, clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) may be used to evaluate your ability to communicate effectively in writing.
Candidates are advised that their exam or interview would only be rescheduled under exceptional circumstances.

Candidates from the federal Public Service who are at the level of the advertised positions may be considered for deployment opportunities at any stage of the assessment process and may not be required to undergo the same assessment process as other candidates applying for promotional opportunities.

Candidates at-level who have been considered but not deployed will be required to undertake the same assessment process as candidates applying for promotional opportunities should they wish to be considered for the pool at the end of the process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.