Client Accommodation Services Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

In addition to a resume, you must answer all screening questions demonstrating how you meet the education and experience requirements as well as the asset qualifications. Please describe in detail using concrete examples, how you meet the experience and education required. It is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN ELIMINATION FROM THE PROCESS.

Work environment

Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers for 2018? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

Public Services and Procurement Canada (PSPC) helps theGovernment of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

As an organization, PSPC strives to give all its employees opportunities to achieve organizational, professional and personal goals in a respectful and inclusive workplace, mobilized and supported by leadership at all levels. For more information on PSPC's People Management Philosophy and Our Commitments please see the following link:
http://www.tpsgc-pwgsc.gc.ca/apropos-about/pe-pc-eng.html.

Intent of the process

A qualified pool of candidates may be established from this process to staff identical or similar positions within the Department of Public Services and Procurement Canada in Edmonton, Winnipeg or Regina with various tenures (Indeterminate, Acting, Term, Deployment, Assignment, Secondment).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 3,000 words (maximum)

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
For all opportunities:
A secondary school diploma or acceptable experience and/or training in a field relevant to position.

Degree equivalency

Experience:
For AS04 opportunities:
• *Recent experience in one or more of the following fields: real property planning (i.e. relocation, renovation, construction, space optimization), workplace strategy development, leasing or lease management, portfolio management and planning, project management in real estate, real estate services
• Experience working with financial budgets
• Experience providing service to clients
• Experience working on multi-disciplinary teams, working group or committee
• Experience providing strategic advice and making recommendations to clients or management in areas of real property

*Recent experience is defined as experience acquired within the last 5 years.

For AS05 opportunities:
• *Recent and **significant experience in one or more of the following fields: real property planning (i.e. relocation, renovation, construction, space optimization), workplace strategy development, leasing or lease management, portfolio management and planning, project management in real estate, real estate services
• Experience working with financial budgets
• Experience providing service to clients
• Experience leading multi-disciplinary teams, working group or committee
• Experience providing strategic advice and making recommendations to clients or management in areas of real property
• **Significant experience preparing business cases or investment analysis reports.

*Recent experience is defined as experience acquired within the last 5 years.
**Significant is defined as one consecutive year and refers to the breadth and depth of experience normally acquired through direct responsibility to a wide and variety of complex files or projects in the field of work in question.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education:
(For all opportunities)
• Graduation from a recognized university
• Professional certification for a recognized professional designation in the area of Project Management or Real Property

Degree equivalency

Experience:
(For all opportunities)
• Experience forecasting and reporting on a budget
• Experience delivering office accommodations to government departments

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge
For AS04 opportunities:
• Knowledge of project management theories

For AS05 opportunities:
• Knowledge of project management theories
• Knowledge of theories and principles of financial planning and investment analysis

Key Leadership Competencies
(For all opportunities)
• Demonstrating Integrity & Respect
• Thinking things through
• Working Effectively with others
• Showing initiative and being action-oriented
• Client Service – level 1

Abilities
(For all opportunities)
• Ability to communicate effectively and professionally verbally
• Ability to communicate effectively and professionally in writing

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:
Public Services and Procurement Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, qualified candidates who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities or women (in non-traditional occupations) would be considered.

Conditions of employment

• Ability to travel, including overnight
• Valid driver’s license
• Ability to work overtime
• Enhanced Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All job applications must be submitted through jobs-emplois.gc.ca. Do not fax, email or mail hard copy documents as these will not be accepted. To submit an application online, please click on the button "apply now".

All job applications must be submitted through the Public Service Resourcing System.

Reference checks will be sought.

An interview will be administered.

A written examination will be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of screening.

Top down or random selection may be applied.

Depth, breath and complexity of experience may be applied.

From this process, your application may be considered for either the AS04 or AS05 based on assessment results.

If found qualified at the AS05 level you will be placed in the AS04 pool.

For current Public Servants, actings, secondments or deployment may be considered

A pool may be created.

There is a 180 day waiting period before you can reapply if eliminated from the inventory. Your application will not be reconsidered until the waiting period has elapsed.

Competencies may not be reassessed.

Please note that in addition to all assessment methods, correspondence and communication in relation to this selection process may also be used to assess certain qualifications.

Candidates from outside the Federal Public Service will be required to pay for their own travel expenses for various phases of testing/assessment.

IF YOU HAVE BEEN QUALIFIED ON SELECTION PROCESS NUMBER: 2018-SVC-EDM-EA-328505-2/ REFERENCE NUMBER: SVC18J-020248-00025, YOU DO NOT NEED TO RE APPLY.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.