Junior Program Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

In preparing your application, you will be asked to answer screening questions; take the time to answer the questions with as much detail and examples as possible. Be specific about projects you’ve worked on; where (occupational title, organization)? When (from, to)? What was your role? What were the tasks involved and the actions taken?

Clear and concrete examples are defined as descriptions in which you explain in detail the considerations you had, the actions and steps you undertook as well as the final outcome/results, in order to gain the experience you are describing.

Should you indicate as a response "See my résumé", "Yes I do", "I have five (5) years’ experience in the field", "I acquired this experience working at XYZ Store", "I meet this qualification" or similar statements, it will not be accepted. Candidates will not be solicited for incomplete or missing information.

Finally, if the examples you provide speak of experience that was acquired in a team setting, please be specific as to your exact role within this team as it is your experience the board will be looking to assess and not that of your team.

Lack of concrete examples and details may result in your application being rejected.

Work environment

If you are a dynamic, motivated and determined person, the Department of Canadian Heritage is for you! Our exciting mandate offers a wide range of career choices, including arts, heritage, culture and sports. Also, our diverse workforce reflects Canada's multilingual reality and works across the country.

In 2018, and for the third year in a row, the Globe and Mail recognized Canadian Heritage as one of Canada’s 100 best employers. You will therefore work in an environment that fosters work-life balance, in a downtown Gatineau location (Terrasses de la Chaudière), close to gyms, cafés and bike paths.

Diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

Intent of the process

The intent of this selection process is to fill one (1) indeterminate PM-02 position.

A pool of partially or fully qualified candidates will be established through this selection process in order to fill identical or similar positions with various tenures, various security requirements and various linguistic profiles (for example, bilingual imperative BBC, BCC or CCC).

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma.

Degree equivalency

EXPERIENCE

Ex1. Experience in responding to client inquiries verbally and in writing within a service delivery.
Ex2. Experience in inputting and retrieving information from various software applications and databases for information processing, tracking and reporting.
Ex3. Experience in verifying information provided by clients against established criteria.
Ex4. Experience in the delivery of general administrative support services.
Ex5. Experience in participating and supporting program activities, meetings, working groups or other events with stakeholders.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative (BBB/BBB)
Bilingual Imperative (CBB/CBB)
Bilingual Imperative (CCC/CCC)

Information on language requirements

KNOWLEDGE

Knowledge of client service practices and techniques.

ABILITY

A1. Ability to communicate effectively orally.
A2. Ability to communicate effectively in writing.
A3. Ability to plan, organize, and prioritize own work subject to tight deadlines and for meeting established standards.
A4. Ability to review and analyze information and to formulate recommendations.

PERSONAL SUITABILITY

PS1. Initiative
PS2. Judgment
PS3. Attention to detail
PS4. Reliability
PS5. Effective interpersonal relationships

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION

Post-secondary diploma from a recognized institution.

Degree equivalency

ASSET EXPERIENCE

AEx1. Experience in providing administrative support on government grants and contributions files.
AEx2. Experience in using databases such as Grants and Contributions Information Management System (GCIMS).

ASSET KNOWLEDGE

Knowledge of the application review processes within a government setting.

OPERATIONAL REQUIREMENT

Willingness and ability to work overtime when required and on short notice.

CONDITION OF EMPLOYMENT

Valid Reliability security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ASSESSMENT INFORMATION

Your résumé must clearly demonstrate how you meet the requirements.

You must meet all essential qualifications in order to be placed in the pool of fully or partially qualified candidates and be considered for current or future opportunities. It is your responsibility to provide relevant examples through your screening question answers that demonstrate how you meet each qualification. Failing to do so could result in your application being rejected.

You are not required to meet the asset qualifications. However, if you meet one or more, you are strongly encouraged to demonstrate it by answering the Asset Qualifications questions in your online application. Not answering them will not result in your application being rejected, but it is noted that they may be used at any stage in the process and may be a deciding factor in choosing the person to be considered for an appointment. Although these skills are not essential for job, they would benefit the organization or improve the way of doing the work for the present or the future.

A written exam, an interview and reference checks may be part of the candidate’s assessment.

You must be prepared to submit the original or a certified copy of your academic credentials.

All information obtained throughout this selection process, from the time of the application to close of process, could be used to assess the candidates.

COMMUNICATIONS

Only jobs.gc.ca online applications will be considered. If you have questions, please send them to Roxane Danis-Fortin by email at .

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language(s) (English or French) in their application.

For this process, we find that email is the most efficient way to communicate with you. Candidates who apply to this selection process should include a valid email address that accepts emails from unknown users (some email systems block these types of email). It is the responsibility of the candidate to ensure accurate information is provided and updated as required. If you change your email address during the process, it is your responsibility to inform us. It is also your responsibility to check your inbox regularly for communications regarding this selection process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.