Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

A CAREER NOWHERE NEAR ORDINARY!!

The RCMP offers an exceptional career, letting you make a real difference in your community and your country. No other police force in Canada provides the levels of services and variety offered by the RCMP, as well as opportunities for continued learning and growth.

As an employer of choice for over 26,000 men and women, the RCMP promises a career like no other. With over 130 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Work environment

The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated, mentally unstable, hostile and potentially violent individuals to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures, frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

Shiftwork is a mandatory condition of employment for this position. You will be required to work rotational 10-hour shifts (7 days per week, 365 days per year, including weekends and statutory holidays). The current shifts are 8:00 AM to 6:00 PM, and 2:00 PM to 12:00 AM and are subject to change based on operational requirements.

Intent of the process

Intent to fill 1 indeterminate position and 1 term position. A qualified pool of candidates may be established and may be used to staff similar positions or for future term, acting, assignment, secondment, deployment, or indeterminate opportunities.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Experience in the provision of clerical support services, including three of the following: data entry, preparing correspondence, filing, or processing mail

Experience using word processing and spreadsheet software

Experience providing service to internal or external clients / general public, via telephone or in person

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience manipulating data in an electronic database.

Experience providing administrative support services in a law enforcement, judicial or quasi-judicial environment

Experience providing financial support services. (Services may include, but are not limited to, verifying and correcting financial claims, controlling and monitoring petty cash, preparing financial status reports, etc.)

Experience maintaining a law enforcement database such as: Canadian Police Information Centre (CPIC), Police Reporting and Occurrence System (PROS)

Experience in providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data

Experience transcribing from digital media

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience*
*Proof of education will be required prior to appointment.

Degree equivalency

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to prioritize and multitask
Ability to work in a team
Ability to type with a minimum typing speed of 45 words per minute with accuracy of 95% or greater

Demonstrating integrity and respect
Showing initiative and being action-oriented
Thinking things through
Dependability
Adaptability
Thoroughness
Results oriented

The following may be applied / assessed at a later date (may be needed for the job)

Successful completion of secondary school education.

Degree equivalency

Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.

Willingness and ability to work overtime, as required.

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status (ERS) security clearance.

Willingness and ability to work a variable shift schedule and shift work

Willingness and ability to work alone

Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

***PLEASE NOTE: Assessment for this process will take place in Selkirk, Manitoba. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know your current group and level as well as your tenure and the Department you are working for. Housing in this location may be difficult to obtain. It is the candidate’s responsibility to research this location.

The successful applicant will have to obtain, as a minimum, an RCMP Enhanced Reliability Status. The candidate must not have a Criminal Record. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

External candidates may be eligible for the initial appointment relocation entitlement of up to $5000 if they are not currently a federal public service employee.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. Only those selected for further consideration will be contacted.

All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications.

A qualified group of candidates may be identified and may be used to staff future vacancies, similar positions, for term, permanent and acting, at full or part time hours within the area of selection.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications.

Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

Successful candidates(s) must meet and maintain the Conditions of Employment throughout their employment.

Reference checks may be sought.

An interview may be administered.

A written exam may be administered.

Acknowledgment of receipt of applications will not be sent.

You can apply on-line for all positions advertised through the Public Service Resourcing System (PSRS).

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.