Various Support Officer Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates must clearly demonstrate IN THEIR SCREENING QUESTION RESPONSES how they meet EACH of the EDUCATION and EXPERIENCE and ABILITY and PERSONAL SUITABILITY factors listed in the essential qualifications using concrete examples.

Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS will result in your elimination as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

In addition, candidates may be required to possess the asset qualifications to meet the specific requirements of a position to be filled. Asset qualifications can be used to determine the best candidate for the position or to better manage the number of applications. Therefore, if you have the asset qualifications, it would be beneficial for you to demonstrate it as well in your application.

Resumes will ONLY be used as a secondary source. Failure to provide the required information in the question responses WILL result in your application being rejected and your elimination from this selection process.

The screening questions may take some time for candidates to complete. However, your answers to these questions with the validation of your references will determine if you qualify or not in this selection process. Candidates are therefore encouraged to allow enough time to provide relevant and complete answers.

*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

Shared Services Canada will only accept on-line applications submitted through the Public Service Resourcing System (PSRS). This system has many benefits for applicants including that you can:
- modify your application/resume at any time BEFORE the closing date,
- complete screening questions which will highlight your qualifications,
- verify the status of your application and notification(s), at any time,
- be notified electronically of assessment details and results.

Please note that all communications concerning this process, including e-mails, could be used for the assessment of qualifications.

Work environment

At SSC your job will matter. We are working hard to change the landscape of information technology for the Government of Canada. We are modernizing, securing, and supporting critical IT programs and services for Canadians. We are looking for dedicated employees that want to make a difference and that will be part of our exciting journey for years to come.

If you are an individual who wants a rewarding career with an innovative organization, we need you. If you are dedicated, creative, and motivated, we need you. If you are eager to provide modern shared services that improve government service delivery to Canadians, we need you.

We look forward to working with you in the coming years and will support your career while you support our business. We encourage you to be a part of our team for at least two to three years to ensure business continuity.

Intent of the process

The intent of this process is to establish a pool of qualified or partially qualified candidates that could be used to staff similar positions of equivalent group and level, within Shared Services Canada with various linguistic profiles, various security requirements and various tenures across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION :
Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
- Experience delivering administrative and support services to clients (managers, advisors and employees).
- Experience using Microsoft Office Suite (Word, Excel and Outlook).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- Bilingual imperative BBB/BBB
- English or French Essential

Information on language requirements

ABILITY:
- Ability to communicate effectively orally (will be assessed by telephone or in person during the right fit selection).
- Ability to communicate effectively in writing.
- Ability to organize workload and set priorities to meet tight deadlines.
- Ability to work under pressure.

PERSONAL SUITABILITY:
- Effective Interpersonal relationships
- Judgment
- Initiative
- Dependability
- Client Focus

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS:
- Experience working in a government environment.
- Experience providing administrative support in Human Resources (HR)*.
- Experience maintaining data and generating statistical reports in an electronic/technological environment using specialized software, and maintains files, records, correspondence, case tracking or logs and Bring Forward systems.
- Experience working in a Service Desk and/or Call Centre.
- Experience scheduling and organizing travel arrangements, or processing claims.
- Experience using a financial system, such as SAP (Systems Applications and Products).
- Experience performing tasks related to financial information or financial documents (e.g. budget tracking and forecasting, acquisition card reconciliation or petty cash).
- Experience as an HR Assistant.
- Experience as an Assistant to a Director and/or Director General.

* HR activities encompasses: classification, recruitment and staffing, strategic planning workforce analysis, recognition, training, orientation, staff relations, official languages, work force adjustment, workplace relations, performance management, occupational health and safety, delegation and employment equity.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks will be sought.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Failure to respond to communications may be construed as a withdrawal from this process.

Random selection may be used when selecting candidates for further assessment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.