Reference Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We encourage Aboriginal persons to self-identify as preference may be given to this Employment Equity Group. An Aboriginal person is a North American Indian or a member of a First Nation, Métis or Inuit. North American Indians or members of a First Nation include treaty, status or registered Indians, as well as non-status and non-registered Indians. Please note that you will be required to complete an Affirmation of Aboriginal Affiliation Form.

The National Energy Board (NEB) is an independent federal regulator of several parts of Canada’s energy industry. It regulates pipelines, energy development and trade in the public interest with safety as its primary concern. The Minister of Natural Resources is responsible for this organization. The NEB was established by Parliament to regulate, among other things, the construction, operation and abandonment of pipelines that cross provincial or international borders, international power lines and designated interprovincial power lines, imports of natural gas and exports of crude oil, natural gas liquids, natural gas, refined petroleum products, and electricity, and oil and gas exploration and production activities in certain areas. The NEB is also charged with providing timely, accurate and objective information and advice on energy matters. Headquartered in Calgary, Alberta with regional offices in Montréal, Vancouver and Yellowknife, the NEB has approximately 500 employees and annual budget of over $70 million.

The NEB is recognized as one of Canada's Top 100 Employers in a national competition to determine which employers lead their industries in offering exceptional workplaces for their employees.

Duties

Reporting to the Group Leader, Library the Reference Officer provides reference, publication, administrative, and back-up technical services in support of Library operations and to meet the information needs of NEB employees, industry stakeholders and other external clients in compliance with regulations, and central agency and NEB policies and procedures. Major services include:

• Reference interviews with internal and external clients as well as general maintenance duties;
• Providing reference, circulation and interlibrary loan services;
• Providing end-user training for library services and products including the Sydney Enterprise catalogue, the Internet, online subscriptions, and general NEB roles, responsibilities and resources;
• Maintaining reference and publication distribution statistics

The incumbent will also be responsible for maintaining the NEB publications and regulations collection in the Library. This person will also be the main contact for the distribution of NEB publications.

The incumbent also develops internal and external contacts, produces statistical reports on resource use, maintains circulation records, and maintains the library collection.

Intent of the process

A pool of candidates may be created. Qualified candidates may be used to staff other similar positions at an equivalent or lower level on a term, indeterminate or acting basis. Appointment of qualified candidates will be based on the assessment results of the essential or essential and asset qualifications and with regard to breadth and depth of experience.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 1,200 words (maximum)

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education: Successful completion of post-secondary school education.

Degree equivalency

Experience:
E1 Recent experience in information retrieval and/or research.
E2 Experience in using an integrated library system (e.g. Sydney Plus).
E3 Experience in dealing with internal and external clientele.
E4 Experience working with Microsoft Office programs (e.g. Word, Excel, Outlook, etc.).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Organization-wide and Business Competencies OR Leadership Competencies:

OC1 Leadership & Teamwork: Establishes good working relationships with team members and with colleagues in other teams. Recognizes that team success is a shared responsibility and adds value to team results. (Learn/Apply)

OC2 Accountability & Results Orientation: Clearly articulates objectives, accountabilities and expectations. Sets and meets deadlines and takes personal accountability for results. (Apply)

OC3 Process and Project Management: Independently organizes, prioritizes and schedules own work activities and, when appropriate, that of others in the group. (Apply)

OC4 Written Communication: Communicates clearly, concisely, and effectively in writing. (Learn)

OC5 Oral Communication: Verbally communicates clearly, concisely, and effectively (Learn)

Technical Competencies:

TC1 Library &/or Records Management Knowledge: Plans, analyzes, coordinates, and delivers information management programs and services to protect records from harm, ensure integrity and completeness. (Apply)

TC2 Distribution: Shares and applies knowledge of specific policies, procedures and processes with our clients and team members in order to explain how and when these are utilized in order to respond to their information needs. Negotiates timing, cost and distribution methodologies with internal clients in order to achieve business needs. (Apply)

TC3 Information Retrieval: Demonstrates an understanding of relevant information retrieval techniques and effective retrieval interviewing skills. (Apply)

Competency Level Definitions

Learn is defined as developing a basic knowledge of the competency and ability to apply.
Apply is defined as demonstrating sound understanding of the competency and ability to apply and contribute.

The following may be applied / assessed at a later date (may be needed for the job)

AQ1 Familiarity with Library classification systems and service concepts.

AQ2 Preference may be given to those with a Library Information Technology Diploma or a Masters of Library and Information Science.

AQ3 Knowledge of oil/gas information services.

AQ4 Experience anticipating, assessing and responding effectively to the needs of clients both internal and external, making excellent customer service the first priority.
• Promotes and practices courtesy to clients
• Proactively keeps clients informed by giving timely and appropriate feedback in accordance with Service Standards and guidelines.
• Assesses problem situations and initiates effective service interventions that result in client satisfaction.

Conditions of employment

1) Willingness to undergo, successfully pass and maintain a reliability status security clearance.
2) Compliance with the National Energy Board’s Code of Conduct is required.
Note: It is strongly recommended that potential applicants read and consider the NEB’s Code of Conduct prior to applying. This document is available on the NEB Website http://www.neb-one.gc.ca/code-of-conduct.
3) Must be willing and able to travel and to work overtime when required.
4) Must be willing to move within and between business units and teams, based on operational requirements and/or as individual development needs are identified.
5) There are physical demands that are regularly required to perform this job. Candidates must be able to
lift packages, equipment, and materials up to 20 lbs.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. The National Energy Board has a classification system that differs from the greater public service. This NEB-05 position is similar to an EC-01 in terms of salary range only. The benefits offered, including relocation assistance, may be significantly different than those offered in the greater public service. This position is subject to NEB’s Professional Institute of the Public Service of Canada Collective Agreement.

2. Application Requirements: Applicants must submit, by the closing date, a resume and cover letter clearly demonstrating how they meet the essential qualifications of education and experience. Applicants are strongly encouraged to demonstrate how they also meet the asset qualifications. Asset qualification(s) may be used at any point in the selection process (screening and/or assessment). Failure to provide sufficient information will result in applicants being screened out.

PLEASE NOTE: Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users. Our intention is to communicate with applicants by e mail for assessment purposes including [issuing screening results for internal advertised processes only, not for external)], sending invitations for written tests, interviews and issuing selection process results.

3. Assessment: You may be assessed using one or more of the following tools: written examination, interview(s), reference checks and interactions with internal staff during the process and personal knowledge. Top down selection may be used during any stage of the selection process.

4. Appointment Requirements: Candidates must meet each essential qualification and the conditions of employment to be appointed to the position. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational needs or operational requirements; however, meeting these criteria is desirable and may be a deciding factor in choosing right fit for appointment.

5. Salary: Effective 1 November 2017 NEB-05, $48,713 to $59,407 (subject to revision)
The National Energy Board has the following forms of additional compensation that are separate from base salary, the eligibility for which is determined, in accordance with the provisions in the collective agreement or terms and conditions of employment for the duration period specified:
• a Calgary Allowance in the amount of 4.95% of base salary may be paid on a bi-weekly payroll basis
• annual performance pay which includes elements of individual performance (60% of payout) and corporate performance (40% of payout)
• The Collective Agreement between the NEB and PIPSC expired on 31 October 2018. Please note that all provisions – including the allowances remain in place until a new agreement has been signed and implemented.

6. Terms of Employment: This position has been allocated and apply to the bargaining unit represented by the NEB Professional Institute of the Public Service of Canada.

7. Proof of Education: Proof of education is required prior to appointment. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Please contact the Canadian Information Centre for International Credentials (CICIC) for more information www.cicic.ca.
Equivalencies granted by the Canadian provincial authorities with respect to Applied (Bachelor's) Degrees by colleges and technical institutes (i.e. in Ontario, British-Columbia, Alberta & Manitoba) must always be accepted as equivalent to Bachelor Degrees granted by universities in the provinces concerned.


8. Organization Future Needs: The National Energy Board is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Women, Aboriginal Persons, Visible Minorities and Persons with Disability.

9. Head Office Location – Calgary, AB: 210, 517 10th Avenue SW

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.