Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Duties

Key activities of the position:

- Supervises a team engaged in the delivery of programs by assigning work and monitoring the results/impacts and implements corrective action.
- Leads, coaches and trains a team, sharing knowledge and fostering the learning and development of the team and its individual members.
- Plans, organizes, implements procedures and guidelines; monitors and ensures quality of program delivery and decisions
- Provides resolution on client issues or complaints not resolved at first level.
- Establishes and maintains relationships with internal/external clients and stakeholders

Work environment

ARE YOU TIRED OF THE DAILY GRIND? JOIN IMMIGRATION, REFUGEE AND CITIZENSHIP CANADA AT THE OPERATIONS SUPPORT CENTER IN GATINEAU:

If you…
→ are interested in working in an environment of change and evolution;
→ are comfortable in a position of influence and like to solve problems;
→ have leadership and are able to make decisions;
→ pay attention to details and do high quality work;
→ respect the opinion of others;

We have a job for YOU! There are currently opportunities for Team Leader positions in our sector!

Intent of the process

Acting appointments will be offered to qualified candidates to staff current vacancies. It should be noted that the purpose of this process is to first staff team leader positions for evening or night schedules.

The work schedule for positions to be filled is as follows:

EVENING SCHEDULE: 16h00 to 24h00
- Sunday to Thursday
- Tuesday to Saturday

NIGHT SCHEDULE: 00:00 to 08:00
- Sunday to Thursday
- Tuesday to Saturday

A pool of qualified or partially qualified candidates will be established as a result of this process and will be used to fill similar positions in the same group and level with various linguistic profiles, various security profile and durations (acting appointment, assignment / secondment, transfer, term and/or indeterminate position) within Immigration, Refugees and Citizenship Canada (IRCC).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school diploma.

N.B. The employer recognizes foreign education credentials as long as a recognized credential assessment service has deemed them comparable to Canadian standards. If candidates were educated outside of Canada, they must have their certificates and/or diplomas assessed against Canadian educational standards.

Candidates will need to provide proof of their education credentials only at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/indexe.stm

Degree equivalency

EXPERIENCE:

- Significant* and recent** experience in providing quality client service.

- Significant* and recent** experience in interpreting procedures, policies, guidelines or directives.

- Experience in establishing and maintaining effective professional relationships with internal and external stakeholders.

* “Recent” is defined as within the last two (3) years.
** “Significant experience” is defined as the depth and breadth of experience normally associated with full time performance of duties for a consecutive period of one (1) year.

When providing your answers, it is not sufficient to simply state that the qualification is "met" or provide a listing of current or past responsibilities. You must provide concrete specific examples to illustrate how you meet each experience identified in the questions and follow this format:

1- Your answers must include where and how you obtained the required experience.
2- Your answers must include the period(s) in which you performed the functions of the position(s).
3- Your answers must include the date format of Month-Year to Month-Year.

Please limit your answers to less than 500 words

FAILURE TO CLEARLY DEMONSTRATE IN YOUR ANSWERS HOW YOU MEET THE ESSENTIAL EDUCATION, EXPERIENCE WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

IT IS YOUR RESPONSIBILITY, AS A CANDIDATE, TO CLEARLY DEMONSTRATE IF / HOW YOU MEET EACH OF THE ESSENTIAL EDUCATION, EXPERIENCE AND CRITERIA IDENTIFIED IN THE ON-LINE SCREENING QUESTIONS.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

COMPENTENCIES:

The following skills will be assessed for this selection process:

Results orientation
Adaptability & Flexibility
Team Leadership
Judgement / Analitycal thinking
Values & Ethic
Effective Interactive Communication

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:

- Experience working in a production-oriented environment.

- Experience in leading / supervising and / or coordinating project (s) or working group.

- Experience in providing advice, recommendations, regarding procedure (s) or referrals to clients.

- Supervisory experience with a team of employees (Examples of relevant responsibilities include managing workload, performance and employee relations, leave approval, professional development, etc.)

THE INABILITY TO SHOW CLEARLY IN YOUR ANSWERS HOW YOU MEET THE EXPERIENCES IDENTIFIED IN THE OTHER QUALIFICATIONS SECTION COULD RESULT IN THE FACT THAT YOU WILL NOT BE CONSIDERED FOR A SPECIFIC FUTURE NOMINATION WHEREVER ONE OR MORE QUALIFICATIONS CONSTITUTING AN ASSET ARE CHOSEN AS CRITERIA FOR APPOINTMENT.

OPERATIONAL REQUIREMENTS

-Ability to work a regular 7.5-hour shift schedule, either from Tuesday to Saturday or Sunday to Thursday evenings or nights)
-Ability to work in a 24/7 environment.
-Availability, willingness and ability to work overtime when required.

Conditions of employment

Secret and Reliability level

Shift work will be required for the majority of positions to be filled. Consent, be available and able to work shifts in the evenings, nights, weekends and holidays, and be able to do so.

Note: Successful applicants must meet and maintain these conditions throughout the term of employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered
An interview could be made
A reference check could be done

* CONSIDERING THE LIMITED NUMBER OF CANDIDATES, IT IS POSSIBLE THAT A RANDOM SELECTION IS USED

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this appointment process should include an email address that accepts email from unknown users (some email systems block these types of email).

Please note that it is your responsibility to ensure that, during the life of this selection process, you communicate to us by e-mail any changes related to your telephone number or e-mail address.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.