Officer, Client Services / Web Developer / Business Systems Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates must respond to the screening questions by providing concrete examples which illustrate how they meet the essential criteria. For this selection process, please do not include/submit a covering letter. Candidates must provide their resumé when submitting their application on jobs.gc.ca (Public Service Resourcing System, PSRS).

You must meet all essential qualifications in order to be appointed to a position. Other qualifications may be a deciding factor in choosing the person to be appointed. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Candidates will not be solicited for incomplete or missing information.

Work environment

If you’re looking for an exciting, challenging and dynamic career then we are looking for you!

The Digital Services Directorate (DSD) supports Canadians by providing easy, fast and convenient access to information and services online, as well as through phone operations (such as the 1 800 O-Canada service). The digital teams in DSD include the Principal Publisher that operates Canada.ca on behalf of Government of Canada (GC) departments, Secure Digital Solutions that manages My Service Canada Account and My Service Canada Business Account, and Portfolio Web that manages the internet and intranet for all of ESDC, Service Canada, and the Labour Program.

Located in downtown Gatineau, DSD is where passionate people come to make a difference. We offer an environment that is intellectually stimulating and supportive. We offer a wide range of exciting career opportunities that incorporate an array of benefits and flexible work arrangements that can help you easily balance your work and private life.

Intent of the process

The intent of the process is to staff three (3) positions:

- Officer, Client Services
- Web Developer
- Business Systems Analyst

A pool of partially or fully qualified candidates will be established through this process to staff future positions with various tenures, similar requirements, various language requirements and profiles, and various security requirements, depending on the position being staffed.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

EX1 - Experience coordinating projects or components of projects.

EX2 - Experience researching, interpreting, analyzing and synthesizing data from various sources (e.g. web, survey, social media, or other sources) to report on performance of services and operations.

EX3 - Recent* experience developing recommendations and providing advice to management (supervisor or higher).

* Recent experience means experience gained in the last two years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English Essential
- English or French Essential
- Bilingual Imperative (BBB/BBB)
- Bilingual Imperative (CCC/CCC)

Information on language requirements

ABILITIES

A1 - Ability to plan and set priorities in order to simultaneously manage multiple projects, initiatives, and/or tasks.

A2 - Ability to communicate effectively in writing.

A3 - Ability to communicate effectively orally.

PERSONAL SUITABILITY

PS1 - Working with others
PS2 - Thinking things through
PS3 - Attention to detail
PS4 - Initiative and action oriented
PS5 - Client Focus

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in a field relevant to the position.

Degree equivalency

ITIL Certification

EXPERIENCE

AEX1 - Experience in leading and/or participating in website usability testing.

AEX2 - Experience maintaining website information architectures.

AEX3 - Experience working with web content management systems, such as TeamSite, Wordpress, Drupal etc.

AEX4 - Experience in developing documentation for the Web, such as Web style guidelines and reference tools; content assistance tools such as templates and Web publishing aides; and/or operational procedures and guidelines.

AEX5 - Experience providing quality assurance of Web content with regards to Government of Canada Web standards compliance, and overall quality control (spelling, formatting consistency, etc.).

AEX6 - Experience with supporting or maintaining secure digital applications or portals.

AEX7 - Experience providing and/or developing training or information courses.

AEX8 - Recent* experience liaising with clients or stakeholders to develop and implement digital-based projects or service delivery strategies.

* Recent experience means experience gained in the last two years.

KNOWLEDGE

K1 - Knowledge of website operations management or website design principles.

OPERATIONAL REQUIREMENTS

Willing and able to work overtime on short notice.

Willingness to work flexible hours.

Ability and willingness to perform on call duty for weekends, as required.

Conditions of employment

Reliability Status security clearance - Other: Certain positions may have a requirement for a Secret clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will accept applications on-line only. Persons with disabilities preventing them from applying on-line are asked to communicate with the contact person identified on this poster.

Communication for this process will be sent via e-mail. Applicants should use an email address that accepts messages from unknown senders (some email systems block such messages). It is your responsibility to check both your jobs.gc.ca account and email account regularly to ensure that you do not miss any opportunities. Make sure to also check your junk mail folder. It is entirely your responsibility to inform us of any changes to your contact information. If you do not respond to our communications, we will interpret this as your withdrawal from the process.

You have the right to apply and be assessed in the official language of your choice.

A variety of assessment tools may be used in the assessment of candidates. Some assessment tools may be administered electronically, others, in-person.

Volume management strategies could be applied at any stage of the process to identify which applications will be given further consideration, for example asset qualifications, top-down and/or random selection.

Candidates must provide proof of their education during the assessment phase. Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered. If you went to school outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Read more on Degree equivalency or visit the Canadian Information Centre for International Credentials (CICIC) at: https://www.cicic.ca.

TRAVEL RELATED TO THE SELECTION OR APPOINTMENT PROCESS: Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs or travel expenses will not be reimbursed. Consequently, candidates will be responsible for travel costs.

As this process may be used to fill other departmental vacancies, your application (e.g. resume, assessments, results) could be shared with other hiring managers in order for the department to make optimal use of our pools.

No informal discussions will be held.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.