Inquiries Agent

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

POSITIONS ARE LOCATED IN CHARLOTTETOWN, PE - WORK FOR THESE POSITIONS IS REQUIRED TO BE PERFORMED FROM THE CHARLOTTETOWN OFFICE.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. This applies to Experience criteria as well as, Asset qualifications. Failure to provide the above information in the format required may result in your application being rejected from the process.

This submission will be used to assess your ability to communicate effectively in writing.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Candidates may not be solicited for incomplete or possible missing information. Resumes will be used as a secondary source to validate the experience and education described in the screening questions.

Asset criteria, pre-screening questions, or depth and breadth or relevancy of experience may be utilized by the hiring manager as a strategy to manage volume at any time during the process, and may be factor(s) used to identify a candidate for an appointment.

Intent of the process

The intent of the process is to staff one(1) Indeterminate position in Charlottetown and to create a pool of qualified candidates which will be used to staff similar or identical positions with various tenures, various language requirements, and/or various security clearance levels.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Experience:
Experience in providing direct services to clients.
Experience processing* electronic inquiries.
*Processing is defined as monitoring, collecting, analysis of information or distribution.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual - Imperative BBB.

Information on language requirements

Education:
A secondary school diploma or an *acceptable combination of education and experience.

*Acceptable combination of education and experience is defined as the depth and breadth of experience and training relevant to the position being filled.

Degree equivalency

Abilities:
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to problem solve.

Personal Suitabilities:
Effective Interpersonal Skills
Results Oriented
Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

Asset Experience:
Experience in the delivery of a broad range of VAC programs or services.
Experience with VAC systems or applications, such as: GCDocs, Outlook, Intranet Administrator, Assystnet, FHCPS, VS Toolbox, Wiki, and/or CCM Mercury
Experience using the Client Service Delivery Network (CSDN) system.
Experience as a member of the Canadian Armed Forces.

Operational Requirements:
Overtime may be required

Conditions of employment

Conditions of Employment
Security: Reliability

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is the responsibility of the candidate to notify the department’s contact of any pre approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of authorized travel plans or training plans that were made before the advertisement posting date 4) Religious reasons or another reason that is considered reasonable by the assessment committee.

It is the candidate’s responsibility to inform the department’s contact involved in this selection process of any change of contact information during the selection process and during the validity period of the pool. Candidates must provide a valid email address as communication for this process will be conducted by email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

An interview, written exam, and/or reference checks may be administered. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Persons are entitled to participate in the appointment process in the official language of their choice.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.