Early Resolution Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The « Cracking the Code» video helps people who are looking for a new career with the Government of Canada to navigate the application process step by step (https://www.youtube.com/watch?v=0GW7P3g9hhI)

Duties

What will you be doing?
As an Early Resolution Officer, you will have an opportunity to offer first hand support to hard-working Canadians who deserve to have fair working conditions, to be paid properly and to enjoy a work-life balance. You will do this by providing advice, guidance and legislative interpretations, over the phone and in writing, to federally regulated workers and employers, as well as the public, on matters relating to the Canada Labour Code.

We offer a variety of business lines for you to specialize in, including Occupational Health & Safety, Labour Standards as well as Harassment & Violence Prevention. Every day will bring new challenges and interesting situations.

You are a great fit for this position if you:
• Have a genuine interest in providing service & support to people in difficult situations
• Are friendly, authentic & open
• Have excellent interpersonal and communication skills
• Can remain naturally calm & composed, even when under pressure
• Enjoy details, research and fact finding

This position requires the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.

Work environment

Who are we?
The Labour Program is a branch of Employment and Social Development of Canada. We are responsible for protecting the rights and well-being of both workers and employers in federally regulated workplaces. We support approximately 18,000 employers and 900,000 of their employees, which accounts for about six percent of all Canadian workers.

Intent of the process

The intent of this process is to create a pool of qualified candidates which could be used to staff future positions in Moncton (NB) within Employment and Social Development Canada (ESDC) Labour Program.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Experience
EX1: Experience in providing services to clients, including obtaining and providing information, explanation or clarification.
EX2: Experience in researching and analysing information, developing options and recommendations.
EX3: Experience in the use of the MS Office Suite software (Outlook, Word, and Excel).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC
English Essential

Information on language requirements

Education
Successful completion a post-secondary educational program from a recognized educational institution (diploma, certificate or degree) OR an acceptable combination of education, training and/or experience.

NOTE: Post-secondary educational program must successfully be completed by
June 30, 2019.

Degree equivalency

Abilities
A1: Ability to interpret, analyze and summarize various documents (i.e. legislation, policies, guidelines, etc.)
A2: Ability to conduct research for decision making, legislative interpretation or reporting purposes.
A3: Ability to provide guidance and advice.
A4: Ability to communicate effectively orally.
A5: Ability to communicate effectively in writing.

Personal Suitabiliy
PS1: Client Service
PS2: Interpersonal Awareness
PS3: Judgement
PS4: Thoroughness
PS5: Dependability
PS6: Behavioral Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
Asset Education
AED: Successful completion of a post-secondary program (diploma or certificate) from a recognized post-secondary institution in a field related to the position (e.g.: Occupational Health and Safety, Occupational Health, Ergonomics, Industrial Hygiene, Health Science, Administration, Human Resources, Industrial Relations, Labour Relations, Law, etc.)

Degree equivalency

Asset Experience
AEX1: Experience applying and interpreting policies, and/or procedures, and/or legislation.
AEX2: Experience conveying information to federally regulated employees and/or employers on matters related to the Canada Labour Code, Part II (Occupational Health & Safety).
AEX3: Experience conveying information to federally regulated employees and/or employers on matters related to the Canada Labour Code Part III (Labour Standards).
AEX4: Experience conveying information to non-federally regulated employees and/or employers on matters related to the applicable provincial labour laws.
AEX5: Experience in making presentations or providing information sessions for groups of people up to a large audience.

ORGANIZATIONAL NEEDS
At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

ORGANIZATIONAL REQUIREMENTS
Availability, willingness and ability to work overtime, as required.
Availability, willingness and ability to travel on occasion.

CONDITIONS OF EMPLOYMENT
Requirement for occasional travel to various locations within Canada (including remote locations).

Reliability and security: Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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Application Process - Tips & Tricks
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• Manage your time wisely! A Government of Canada job application can take an hour or more to complete thoroughly.
• Found the job online, but don’t have the time to apply right away? Create and sign into the GC Jobs platform and hit “Apply Online” then confirm that you want to continue with the application. This will save the job posting to your “Job Applications” page. Don’t forget to make a note of the closing date so can return to complete the application before the deadline!
• To avoid running into a frustrating “Timed Out” error message while filling out the application form, open a personal Word document to house your responses to the screening questions. Save often! Once you feel you have answered each question to the best of your ability, copy and paste your answers into the application questionnaire on your GC Jobs account and hit SAVE!
• When answering the screening questions, use complete sentences and be mindful of grammar and punctuation! The answers you provide replaces a cover letter and supports your resume. Using statements such as “please refer to resume” will not be accepted as a valid response.
• It is your responsibility to clearly describe HOW you meet each of the screening criteria, outlined above, by thoroughly responding to the screening questions in the online application. Simply stating that you have the required qualifications is not enough. Rather, provide concrete and detailed examples that clearly explain WHERE, WHEN and HOW you gained the experience. Failing to do so could result in your application being rejected.
• Under exceptional circumstances, should you be unable to apply on-line via jobs.gc.ca, it is possible to submit your application, quoting the Selection Process Number, to the application contact listed on the poster on or before the closing date..

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ASSESSMENT
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Persons are entitled to participate in the appointment process in the official language of their choice.

The Essential Qualifications and Asset Qualifications may be assessed using various methods of evaluation including, but not limited to, interviews, written exams, PSC tests, reference checking, simulation exercises, and role plays.

Please note that asset qualifications, top-down and/or random selection may be used to identify which applications will be given further consideration.

The essential qualifications that are listed in the statement of merit criteria are mandatory. Pass marks will be established for each qualification. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. A cut-off score or a top-down approach may be used at any step if there is a sufficient number of candidates to meet immediate and anticipated staffing needs.

Applicants may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of the asset qualifications.

All information obtained through the selection process, from the time of application to close of process, could be used to evaluate the candidates.

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PROOF OF EDUCATION
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You must provide proof of your education credentials.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate.

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TRAVEL STATUS - TRAVEL COSTS
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Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

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COMMUNICATION
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All communication regarding this process will be administered via e-mail and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your e-mail, please contact the HR contact noted above.

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Bilingual Positions
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To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation (SLE) results (proof will be required).

If you have undertaken a SLE by the Public Service Commission (PSC), you can obtain a copy of the SLE results, by requesting it at the following website: https://www.canada.ca/en/publicservicecommission/corporate/about-us/contact-us.html#sle . For more information on SLE, visit the following web-site: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.html

Second Language Writing Skills Self-Assessment: In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your
application. https://www.canada.ca/en/public-service-commission/services/second-language-testingpublicservice/self-assessment-tests.html

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Other information
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An assignment, secondment, or acting appointment requires approval of your supervisor.

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.