Various Administrative and Client Service Positions

Update: Please be advised that this poster will be reviewed and re-launched Wednesday, June 19th by the end of the day. Applicants who are still interested in being considered within this inventory will be required to resubmit their application (updated poster 2019-DUS-NCR-EA-337430-1).

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Applications will only be accepted online.

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The process to file your application requires you to:

1- Submit your résumé and make sure to mention all relevant information associated with the position's requirements to show that you are the ideal candidate.

2- Every two weeks following the opening date of the poster, only the applicants who have answered “yes” to all essential education and experience and provided the necessary information in their application will receive a document asking for additional information as well as the written exam.

Advice: Please make sure to clearly detail your experiences in your responses. Do not assume that the screening committee has prior knowwledge of your history.
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Please note:

Written communication and Analytical Thinking are being evaluated throughout the process (the answers you will provide to the screening questions, exchanges and emails).

Possible work locations across Canada, depending on vacancies.

Work environment

Innovation, Science and Economic Development Canada (ISED) is proud to be one of the winners of the Canada's Top 100 Employers 2019 competition. This competition recognizes Canadian employers with exceptional human resources programs and forward-thinking workplace policies.

ISED offers a wide variety of unique career opportunities and prioritizes advancement, professional development, and continuing education. Employees have the opportunity to join employee-lead networks, participate in on-the-job training and access other career development tools and programs to continuously progress on a professional and personal level.

ISED strives to build a culture that enshrines mental health, safety and well-being in all aspects of the workplace through collaboration, inclusivity and respect. To support employee wellness, employees have access to resources such as our new Canadian Innovation Centre for Mental Health in the Workplace. This centre promotes a safe, respectful and inclusive space for employees to share, support, network, and collaborate and attend seminars on mental health and well-being. Events include seminars on mental health and well-being, yoga, mindfulness, and more.

ISED has also modernized the workplace in order to attract, retain and encourage public servants to work smarter, greener and healthier to better serve Canadians.

Intent of the process

The intent is to create an inventory that may be used to staff various permanent administrative and client service positions at the AS-01, CR-05 and PM-01 levels for various locations across Canada. It may also be used to staff similar positions with various tenures, various language requirements, and various security requirements within the Department of Innovation, Science and Economic Development Canada.

Please note, candidates may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed. We encourage candidates to demonstrate in their application all of the asset education and experience that they meet.

Positions to be filled: 35

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
EDU1 - A secondary school diploma or employer-approved alternative*.

*The employer-approved alternative is an acceptable combination of education, training and/or experience**.

**NOTE: For this process, the "acceptable combination" is defined as successful completion of two (2) years of secondary school combined with relevant experience (3 years or more).

Degree equivalency

EXPERIENCE:
EX1 - Experience using the Microsoft Office package (at least one of the following: Excel, Outlook, Word, PowerPoint) or similar software.

EX2 - Experience in providing services to clients or customers.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- Bilingual Imperative BBB/BBB
- Bilingual Imperative CBC/CBC
- Bilingual Imperative CCC/CCC
- English or French Essential

Information on language requirements

COMPETENCIES:
1- Written Communication (Ability to produce clear, concise, logical and grammatically correct written material to effectively exchange information and ideas with others).

2- Analytical Thinking (Interpreting, linking, and analyzing information in order to understand).

3- Uphold Integrity and respect (Values and Ethics and judgement) - Employees exemplify ethical practices, professionalism and personal integrity. They create respectful and trusting work environments where sound advice is valued. They encourage the expression of diverse opinions and perspectives, while working constructively with their colleagues.

4- Planning and Organizing (Developing, implementing, evaluating and adjusting plans to reach goals, while ensuring the optimal use of resources). Adapting/Flexibility/Initiative.

5- Effective Interactive Communication (Expressing and transmitting information orally with consistency and clarity, using active listening techniques in order to effectively understand provided feedback, summarizing information according to the audience in order to promote engagement and increase understanding).

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE (ASSET):
AE1 - Experience in providing administrative services to senior officials such as: management of agenda, meeting calendar, scheduling, organizing logistics for conferences or meetings, travel arrangements and claims, preparation of minutes and follow-up.

AE2 - Experience working with financial information or financial documents, such as: budget tracking and forecasting, acquisition card reconciliation or managing petty cash.

AE3 - Experience using a financial system, such as: SAP (Systems, Applications and Products), IFMS (Integrated Financial and Material System) or a similar financial system.

AE4 - Experience using records information systems, such as: Records, Document and Information Management System (RDIMS), SharePoint, Information Management (IM) tools, GCDocs or a similar system.

AE5 - Experience using a process mapping software such as MS Visio.

AE6 - Experience in providing general administration such as extracting, drafting, editing or reviewing correspondence or reports, project coordination or management, coordinating events, such as: conferences, meetings or training and / or mailroom operations including processing incoming and outgoing mail, inter-office and messenger services.

AE7 - Experience working as part of a collaborative team.

AE8 - Experience in conducting research, explaining, clarifying and providing guidance to the general public.

AE9 - Experience with a multi-line phone in a fast paced, high profile office.

AE10 - Experience in human resources support activities.

AE11 - Experience in legal services support activities including, but not limited to, organizing a large volume of documents and materials.

AE12 - Experience working in a call center.

OPERATIONAL REQUIREMENTS:
- (e.g.: variable hours, overtime, or travel) may be identified based on the position(s) being staffed.

Conditions of employment

CONDITIONS OF EMPLOYMENT:
- Various security profiles (reliability or secret).

*Managers may establish conditions of employment (e.g.: variable hours, overtime or travel) specific to the position being staffed.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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Please make sure to read all points listed below, given that this section contains important information about the application process.

- Reference checks may be conducted.

- You may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed. Meeting one or many of the other qualifications may be a deciding factor in appointing you amongst the other qualified candidates. Please note that one, some or all of these qualifications could be used at any stage of the staffing process.

- It is your responsibility to provide appropriate examples that illustrate how you meet each essential qualification. Failing to do so could result in your application being rejected.

- You are entitled to participate in the appointment process in the official language of your choice.

- You are already a Federal Government employee at the AS-01/CR-05/PM-01 group and level or equivalent? Your application may be considered for deployment opportunities.

- An assignment/secondment or an acting appointment is a temporary resourcing option for Federal Government employees. The approval of your substantive supervisor will be required before an offer can be made.

- Communication for this process will be sent via email. It is your responsibility to ensure you provide accurate and updated contact information. When you apply to this selection process, you should include an email address that accepts email from unknown users (some email systems block these types of email).

- Acknowledgment of receipt of applications will not be sent.

- The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and supports you to indicate voluntarily on your application if you are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

- The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which will be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.