Manager (Various AS-07 Positions)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to a pool for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

Pension Excellence Sector Manager’s duties can include the following:
• Client Relationship Management and Program Oversight
• Stakeholder Engagement
• Policy and Legislation interpretation and Advisory services for pension and group insurance plans
• Communications and Information Management
• System maintenance (release management, change management, QA, testing, etc)
• Business Architecture (functional analysis and requirements, vendor relationship, etc)
• Production Support and Training
• Internal controls Audit and Regulatory Compliance
• Innovation and Administration Excellence

Work environment

Are you looking for an organization where there is constant action and where challenges abound? An organization where your thirst for innovation will be valued and encouraged? Are you looking to put your skills to good use and contribute to an attractive, dynamic and high-performing organization?

Then we have a job for you!

A wide range of opportunities exist for individuals seeking new challenges in a highly dynamic and fast-paced work environment. We value the contribution of employees who are adaptable to change, are eager to contribute to our commitments in our day-to-day activities, and who are constantly seeking new opportunities to challenge themselves all while serving their fellow Canadians.

Who are we?

Public Services and Procurement Canada (PSPC) is the engine that powers the Government of Canada. We support the daily operations of roughly 106 federal departments and agencies. By focusing on what we do best - providing innovative common services to the government - we help departments focus on what they do best: serving Canadians.

The Receiver General and Pension Branch (RGPB) of PSPC plays an important role in the daily operations of the Government of Canada as sole provider of pension services to plan members and their dependants. The Pension Excellence Sector, in collaboration with the Government of Canada Pension Centre, administers, the federal government pension services for approximately 850,000 active and retired members of multiple federal government employee pension plans. Join us to help in our efforts to continually improve our pension systems, tools and processes.

Did you know that PSPC was selected for a second consecutive year as one of Canada's Best Diversity Employers for 2018? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

For information on PSPC's People Management Philosophy and Our Commitments please see the following link: https://www.canada.ca/en/public-servicesprocurement.html

We look forward to hearing from you!

Intent of the process

A pool of partially or fully qualified candidates may be established and may be used to fill similar positions within Public Services and Procurement Canada (PSPC) with various languages requirements (bilingual imperative of various levels), and security level(s) as well as tenures which may vary according to the position being staffed.

Positions to be filled: To be determined.

Indeterminate employees at the same group and level or equivalent could be considered first for deployment.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 9,999 words (maximum)

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

You must meet all essential qualifications in order to be appointed to a position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Education:
ED1. Secondary school diploma and/or an acceptable combination of education, experience and training.

Degree equivalency

Experience:
EE1. Significant * experience in conducting research, performing analysis as well as writing reports, preparing presentations and/or briefing notes for senior management.
EE2. Experience in providing strategic recommendations to senior management regarding complex** and sensitive issues.
EE3. Significant experience in managing human and financial resources (includes supervising a team as well as a budget, establishing business priorities, plans and performance management frameworks).
EE4. Experience in developing and maintaining effective relations and strategic partnerships with stakeholders.

(*) Significant is defined as the breadth, depth, and complexity of experience normally associated with full time performance of duties for a period of three (3 or more) years.
(**) Complex and sensitive issues are defined as involving three (3) of the following:
- Sensitive or high profile;
- Multiple stakeholders or jurisdictions;
- Competing objectives or priorities;
- Multi-year or multi-phase.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Competencies:
EC1. Client service Competency (Level 2) Ensures high-quality client service
www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html
EC2. Strategic thinking
EC3. Mobilize people
EC4. Management Excellence
EC5. Values & ethics
www.canada.ca/en/treasury-board-secretariat/services/professional-development/key-leadership-competency-profile.html

Abilities:
EA1. Ability to analyze and solve problems and new emerging issues in the organization
EA2. Ability to communicate effectively orally
EA3. Ability to communicate effectively in writing
EA4. Ability to manage teams

Personal Suitabilities:
PS1. Effective interpersonal relationships
PS2. Initiative
PS3. Judgment
PS4. Reliability

The following may be applied / assessed at a later date (may be needed for the job)

Candidates may be required to meet some of the following asset qualifications (may be deemed as essential), depending on the requirements of the specific position being staffed. Because these could be beneficial for the role, they could be used to select candidates for further assessment; or to select candidates for appointment.

Education
AED1. Graduation with a degree from a recognized university.

Degree equivalency

Experience
AE1. Experience working in a client service environment.
AE2. Experience in managing in a back office setting in one or more of the following areas:
- Systems support and maintenance;
- Web applications;
- Policy interpretation;
- Audit and/or internal controls;
- Payroll;
- Pension benefits;
- Insurance;
- Information management;
- Data integrity and analysis;
- Communications;
- Client relations.
AE3. Experience in leading employees through workplace transformation and/or organizational changes.
AE4. Experience leading, participating and representing your organization on internal or external working groups and/or committees.

Operational Requirements
OR1. Willingness to work overtime on occasion.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A random selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

References may be done: You must provide the name, title, telephone number and email address of two (2) potential referees who have been your direct superior/supervisor during your professional relationship. Furthermore, they must have worked with you for a timeframe of at least six consecutive months within the last three years. The name of your current supervisor must be included, even if the supervision period is less than 6 months. Please also provide a third name if the period of supervision for recent supervisor was less than 6 months.

A test may be administered.

An interview may be administered.

A situational exercise may be administered.

Please note that all or some of the essential qualifications may be assessed throughout the selection process effective from the time you submit your application.

All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice.

Applicants are asked to indicate their preferred official language in their application.

You must be prepared to provide the original or a certified true copy of your educational credentials.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.