Various Clerical & Administrative Support Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates may not be solicited for incomplete or possible missing information.

Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS

When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g.instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, various language requirements, and/or various security clearance levels.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Successful completion of two years of secondary school or *employer-approved alternatives.

*Employer approved alternatives include:
An acceptable combination** of education, training and/or experience.

**An acceptable combination is defined as education, training in the basic use of computers and office related software or experience working in an office environment that requires tasks such as: keyboarding, filing, sending and replying to e-mail, answering telephone inquiries.

Degree equivalency

Experience:
• EX1 - Experience providing service to clients by telephone, in person or in writing.
• EX2 - Experience providing clerical support services in an office environment.

Abilities:
• AB 1 – Ability to communicate effectively in writing.
• AB 2 – Ability to communicate effectively orally.
• AB 3 – Ability to perform essential clerical tasks.
• AB4 – Ability to organize and manage a workload.

Personal Suitabilities:
• PS 1 – Effective Interpersonal Relationships
• PS 2 – Judgment
• PS 3 – Initiative

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Operational Requirements:
• Must be able to bend, stand, stretch for an extended period of time, when required.
• Must be able to lift and carry a maximum of 35 lbs. (16kg.), when required.
• Must be able to work in confined work spaces when required.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Language Requirements:
• English Essential
• Bilingual Imperative (BBB/BBB)
• Bilingual Imperative (CBC/CBC)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Assets:
• AE 1 – Experience as a member of the Canadian Armed Forces.
• AE 2 – Experience in working with medical terminology.
• AE 3 – Experience in handling and protecting personal client information in accordance with Access to Information Act and Privacy Act requirements.

Conditions of employment

Conditions of Employment:
• Reliability Status security clearance
• Willingness and ability to work overtime as required.

Organizational Needs:
In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one (1) of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications. Failure to do so may result in the rejection of your application.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials, and proof of citizenship at a later date.

An interview and/or written exam may be administered.

Reference checks will be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Indeterminate employees at the same group and level or equivalent may be considered for assignment, deployment or secondment opportunities before other candidates.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.