Protective Service Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Courts Administration Service (CAS) pays it employees through Phoenix, but has its own Compensation services which include direct access to a Compensation Advisor in Ottawa for timely resolution of any pay issues that arise.

Duties

CHAUFFEURS
Inspect the CAS vehicles before and after each transport to ensure that everything is in working order, it has enough fuel for the transport and that the vehicle is clean. This means to vacuum and wash the interior and exterior of the vehicle.
Notify the supervisor of any deficiencies or damages to CAS vehicles as well as if it was left in an unclean state.
Planning: research the safest route, plan for major delays on the selected route before taking the road with a Member of the Courts or when delivering confidential documents.
Log every transport as per the TBS Directive on Fleet Management. Abide by established procedures and protocols as well as keep up-to-date on relevant sections of the Highway Traffic Act and provincial and municipal laws and by-laws.

OPERATIONS
Assume dispatch duties when requested by the Supervisor:
- Noting and acknowledging new requests by phone, by email or in person request.
- Assigning transports and hearings as required.
Conduct inspection of sites prior to events to conduct threat assessment evaluations and provide recommendations.
Provide a security presence during events, conferences and seminars when requested.
Occasionally assume Security Operations Centre duties when requested, this means answering queries by phone, by email, by radio or in person as well as monitoring CCTV system and alarms.
Occasionally assume Court Usher functions when requested this means:
- The setup and tear down of the courtroom after the hearing; support the Registry Officer as required.
- Escort Justice/Prothonotary from and to their chambers to the courtroom.
Support administrative tasks such as the monthly reconciliation of receipts and vehicle logs as well as data entry and inventory of the supplies.

Work environment

The Courts Administration Service (CAS) provides services to the Federal Court of Appeal, the Federal Court, the Court Martial Appeal Court of Canada and the Tax Court of Canada.

The CAS’s mission is to provide timely and accurate registry, judicial and corporate services to the four superior courts and to their clients in the most innovative and effective manner, while promoting a healthy workplace and encouraging employees’ ongoing contribution to service delivery excellence.

Join our team in a work environment that fosters creativity and new ideas to improve our business practices and the quality of our services.

*Supporting the delivery of justice for all Canadians*

Intent of the process

A pool of pre-qualified or fully qualified candidates may be created to staff similar or identical positions with various tenure, various linguistic profiles and security requirements within the Courts Administration Service.

Positions to be filled: 4

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

At minimum a post-secondary school diploma in a field related to the position or acceptable combination of education, training or experience.

Degree equivalency

Experience in the provision of advice and services on security matters.

Experience writing draft reports for clients/managers on security related matters.

Experience in the provision of security services.

Experience in dealing with internal and external clients/stakeholders.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Use of force certification

Experience driving company owned vehicles for business purposes.

Experience working in a Security Operations Centre, which includes experience in the operation of a Closed-circuit television (CCTV) system, radio dispatch or access control systems.

Experience working within a judicial or quasi-judicial environment.

Experience leading or supporting administrative investigations.

Possession of a valid G class Driver's License or equivalent

Willingness and able to work flexible hours.

Willing and able to lift items weighing up to 25 kilograms.

Willing and able to work outside of core hours (07:00 to 18:00) including evenings, weekends and designated holidays.

Willing and able to do overtime on short notice.

Willing and able to wear uniforms provided by the employer.

Willing and able to wear protective wear provided by the employer.

Willing and able to travel outside of the National Capital Region and outside of Canada.

Willing and able to provide an acceptable driver’s abstract dated no later than 60 days before the date of appointment. The candidate will be required to re-submit a driver’s abstract on an annual basis.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge of the Policy on Government Security.
Knowledge of the Emergency Management Act.
Knowledge of the RCMP Guidelines relating to physical security.
Knowledge of the Directive on Fleet Management: Light Duty Vehicles.

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to handle multiple tasks and set priorities.
Ability to effectively work under pressure.

Interpersonal Communications
Problem-solving
Initiative
Adaptability
Client-oriented

Conditions of employment

Top Secret security clearance

Possession of a valid G class Driver's License or equivalent.
Willing and able to lift items weighing up to 25 kilograms.
Willing and able to work outside of core hours (07:00 to 18:00) including evenings, weekends and designated holidays.
Willing and able to do overtime on short notice.
Willing and able to wear uniforms provided by the employer.
Willing and able to wear protective wear provided by the employer.
Willing and able to travel outside of the National Capital Region and outside of Canada.
Willing and able to provide an acceptable driver’s abstract dated no later than 60 days before the date of appointment. The candidate will be required to resubmit a driver’s abstract on an annual basis.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

If you do not fully complete the screening questions as instructed, you may be screened out.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Asset qualifications may be applied in this selection process.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form (if applicable).

Please ensure that your Personal Record Identifier (PRI) is included in your application (if applicable).

Please provide the contact information (including a valid email address) for two recent (within the past 2 years) references. One of them must be a current manager/supervisor. The assessment board reserves the right to contact references other than the ones submitted by the candidates (only within the Public Service), if found necessary, in order to make a suitable assessment of the candidates.

The ability to communicate effectively in writing may be assessed through your application/screening questions.

All the information collected during the selection process, from the time of application until the end of the process, may be used to assess the candidates.

A written exam may be administered.
An interview may be administered.
Reference checks may be administered.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.