Various administrative positions (AS-02)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

In Canada, the Translation Bureau helps the federal government to preserve linguistic duality and communicate with Canadians in both official languages, as well as in Indigenous and foreign languages. Bringing together translators, interpreters and terminologists, the Translation Bureau is Canada’s largest employer of language professionals.

We are looking for someone :
- Dynamic
- Who likes to work under pressure
- Who enjoy working in a customer service environment for front-line
- Who has the concerns of detail to the heart
- Who likes to work in a team.

Intent of the process

The intent of the process is to staff 2 positions on a permanent basis. A pool of candidates will be established to staff various positions using various language requirements (bilingual) and various tenure within Public Services and Procurement Canada.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
- A secondary school diploma or an acceptable combination of education, training and/or experience in a field related to the position

Degree equivalency

EXPERIENCES:

- Experience in the delivery of services to clients
- Experience in preparing correspondence in response to requests for service
- Experience in using various software applications such as word processing, databases, spreadsheets and electronic mail

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCES:

- Experience inputting and maintaining data in a computerized information
- Experience in the provision of service in a call centre or client service
- Experience in the provision of technical help desk (first level) (e.g., connection and disconnection of monitors, support in video conference)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative - CBC / CBC
Bilingual imperative - BBB / BBB

Information on language requirements

ABILITIES AND COMPETENCY:

- Ability to process incoming requests (prioritize, assign, coordinate and follow up on requests)
- Ability to work under pressure and meet short deadlines
- Ability to analyze and solve problems
- Client Service competency – Level 1
- Ability to communicate effectively orally
- Ability to communicate effectively in writing

PERSONAL SUITABILITY:

- Attention to detail
- Initiative
- Excellent interpersonal skills
- Reliability and attendance

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities

Information on employment equity

OPERATIONAL REQUIREMENT:
- Willing and able to work overtime.

Conditions of employment

Security clearance: level of reliability and secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. You must answer the screening questions (essential and asset qualification, if applicable) and demonstrate not only that you have the required experience but how, where and when it was acquired while ensuring you provide clear and accurate details/examples. The curriculum vitae will be a secondary source to confirm the experience described in your answers. Applications that do not clearly demonstrate that the candidate meets the screening criteria will not be given further consideration.

Asset qualifications could be used at the screening stage. Please ensure that your application clearly indicates how you meet each of assets qualifications (education and experience), if applicable. A person may be appointed even though he/she does not meet some or all of the asset qualifications. However, it may be a deciding factor in choosing the person to be appointed.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.