Junior Program Officer, Program Delivery; Program Officer, Program Delivery

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

o Please see intent of the process and organizational needs

Work environment

Please be advised this process will be used to staff positions in the new department of Indigenous Services Canada. The creation of Indigenous Services Canada is an important development in our renewed relationship with Indigenous peoples. These structural changes will allow our government to work more effectively with Indigenous partners to provide services that improve people’s day-to-day quality of life.
Non-Insured Health Benefits is a unit of Indigenous Services Canada which is the Federal department responsible for helping First Nations and Inuit people of Canada to maintain and improve their health, while respecting individual choices and circumstances.

Intent of the process

The intent is to staff this position via the Aboriginal Peoples Employment Program, which aims to strategically increase Aboriginal representation within the First Nations and Inuit Health Branch. As such, Organizational Needs may be applied and first consideration may be given to candidates self-identifying as belonging to Aboriginal peoples.
A pool of qualified candidates will be established and may be used to staff similar, term and/or permanent positions, acting, assignments/secondments, or deployments.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Both Stream 1 (PM-02) & 2 (PM-03):
A secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

EXPERIENCE:

Both Stream 1 (PM-02) & 2 (PM-03):
-Significant* experience reviewing and processing applications or submissions or requests against relevant policies or guidelines.

*Significant is defined as at least one year of experience.

Experience providing frontline client services.

Experience providing recommendations to leadership on policy or program or client-service related issues.

Experience working effectively with First Nations, Inuit, or Métis.

Stream 2 – PM03:
Experience preparing written documents such as proposals or briefing notes or business plans.

Experience working with community based or not for profit organizations

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications:

Experience:

Stream 1 – PM02:
-Experience preparing written documents such as proposals or briefing notes or business plans.

Proficiency with two or more of the following systems: SAP, MTRS, HICPS

Experience coordinating administration of benefits with the Jordan’s Principle initiative.

Stream 2 – PM03:
Proficiency with two or more of the following systems: SAP, MTRS, GCIMS.

Experience working with contribution agreements

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Behavioral Competencies:
Both Stream 1 (PM-02) & 2 (PM-03):
- Adaptability
- Client Service Orientation
- Planning/Organizing/Monitoring
- Initiative
- Judgement
- Teamwork and Cooperation

Core Competencies :
Both Stream 1 (PM-02) & 2 (PM-03):
- Communication (oral)
- Communication (written)
- Dependability

Organizational Competencies:
Both Stream 1 (PM-02) & 2 (PM-03):
-Aboriginal Cultural Competency

The following may be applied / assessed at a later date (may be needed for the job)

Candidates MAY be required to meet ONE OR MORE of the following experience factors, depending on the requirements of the specific position being staffed as they may be deemed as either an Essential or Asset qualification. Candidates must clearly indicate on their online applications which qualifications they meet and describe the depth and breadth to which they meet it.

Degree equivalency

Organizational Needs:

In alignment with the Aboriginal People’s Employment Program (APEP) in support of strategically increasing Aboriginal representation in areas having the most impact on program delivery and health outcomes of FNIHB’s target population, selection may be limited to candidates self-identifying as belonging to Aboriginal peoples. Aboriginal candidates must use the Affirmation of Aboriginal Affiliation Form (AAAF).

Operational Requirements:

Both Stream 1 (PM-02) & 2 (PM-03):
-Mobility usually associated with a Class V driver’s license
-Willingness and ability for travel is required, including flying in small aircraft to remote locations and/or lengthy vehicle travel.

Conditions of employment

Reliability Status security clearance

Both steam 1 (PM-02) & 2 (PM-03):
-Willingness and ability to work over-time, sometimes on short notice

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please ensure that your email address is on your application for correspondence. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for international Credentials for further information at http://www.cicic.ca.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Candidates must ensure that they are available for any testing or interviews required.

Candidates from outside the federal public service who are invited to written exams and/or interviews will be responsible for travel and accommodation expenses.

Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to assess the criteria identified on the Statement of Merit Criteria.

Candidates must meet the essential qualifications and conditions of employment to be appointed to a position. Candidates may be required to meet the asset qualifications, the operational requirements and/or the organizational needs, depending on the requirements of the specific position being staffed.

Based on the hiring division’s needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.

A top down approach may be used to assess and/or appoint candidates.

Candidates will be asked to provide proof of Canadian citizenship.

Only online applications are accepted. All job applications MUST therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button "Apply Online" below.

Persons with a disability preventing them from applying on-line are asked to contact 1-800-645-5605.

Please note, the definition of Aboriginal Cultural Competency* for Indigenous Services Canada is:
The term Aboriginal cultural competency includes knowledge of Aboriginal peoples and refers to the ability to work effectively with Aboriginal peoples from different cultural backgrounds, or in settings where several cultures coexist. It includes the ability to communicate and understand the culture, and behaviours of other individuals and groups, and to make appropriate recommendations.
Behavioural Indicators:
• Demonstrates awareness about the history of colonization and its impact on current health and social status of Aboriginal peoples;
• Demonstrates awareness of Aboriginal culture such as spiritual relationships, relationships with the natural environment and the sustainable use of natural resources, and relationships between people – particularly the cultures of Aboriginal groups within their communities
• Demonstrates cultural self-awareness, the ability to evaluate one’s individual cultural values, beliefs and perceptions and how that may impact on the dynamics inherent when Aboriginal and non-Aboriginal cultures interact.
• Demonstrate the value of a diversity by modeling respect and inclusion for diverse groups including Aboriginal people
• Demonstrate flexibility in order to adapt programs and policies to address needs or concerns of Aboriginal People communities
• Demonstrate effective interaction with people of diverse backgrounds, including Aboriginal People, to build relationships

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.