Border Information Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE: Communication with applicants will take place by e-mail, including invitations to electronic or written tests and interviews. Applicants who apply to this selection process must include in their application a valid e-mail address that is functional and accepts messages from unknown users at all times. If at any time you need to up-date your e-mail information, you must contact HR directly at the address below.

Please be aware that failure to reply to emails within the specified time frame will result in elimination from this process.

The client organization will accept applications on-line only. All job applications must therefore be submitted through GC Jobs. Following are some of the benefits associated with applying on-line.

* Applicants can create a profile and a résumé that can be used when applying for other processes without having to recreate a new application each time.
* Applicants can modify their application/résumé at anytime BEFORE the closing date indicated on the job advertisement.
* Applicants can verify the status of their applications, at any time.
* Applicants can be notified electronically of tests or interviews and results.
* For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please click on the button "Apply Now" below.

Persons with disabilities preventing them from applying on-line, are asked to contact 1-800-645-5605.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION. Your responses may be used to assess your written communication.

Proof of education will be requested at the assessment stage of this process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, PSC tests and reference checks. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Other considerations may be a deciding factor in choosing the person to be appointed from the pool (i.e. other qualifications deemed relevant, organizational needs, and/or operational needs).

Please note that the 'Notification of Consideration' and 'Notification of Proposed Appointment' will be posted on-line on the JOBS.GC.CA website. The onus is on candidates to check JOBS.GC.CA for notifications regarding this appointment process. Notifications will not be sent by other means such as electronic mail or regular mail.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Intent of the process

Immediate need is to staff bilingual positions however a pool of qualified candidates will be established with various language requirements and/or profiles, English Essential, Bilingual Imperative BBC/BBC, and may be used to staff similar term and/or permanent positions within the Canada Border Services Agency, as well as other Federal organizations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or employer-approved alternatives (see Note 1).

1.The employer-approved alternatives to a secondary school diploma are:
◦A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
◦An acceptable combination of education, training and/or experience.
Candidates who already meet both of the following criteria must be accepted as meeting the secondary school diploma requirement:

a. Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; and
b. Candidates who have been appointed or deployed for an indeterminate period to a position in the PM classification.
The opportunity to be assessed by at least one of the two employer-approved alternatives must be offered to candidates who have not previously met the secondary school diploma requirement.

Candidates who were appointed or deployed on an indeterminate basis using an acceptable combination of education, training and/or experience meet the secondary school requirement for the PM classification only and must be reassessed for entry to other classifications on the basis of this alternative.

Degree equivalency

EXPERIENCE
Experience in providing information and assistance in a client service environment.
Experience in resolving complaints and/or problem solving in a client service environment.
Experience in working with Microsoft Office Suite such as Excel, Power Point, Outlook and/or Word

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE
Experience providing client service in a Contact/Call Centre environment.
Experience in the interpretation of legislation, regulations, and/or directives.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, Bilingual Imperative BBC/BBC

Information on language requirements

KNOWLEDGE
Knowledge of the Canada Border Services Agency Legislation and Policies.

ABILITIES
Ability to communicate effectively in writing
Ability to communicate effectively orally
Ability to deal with difficult situations
Ability to research and analyze information in order to provide interpretation

PERSONAL SUITABILITES
Client Service Orientation
Teamwork
Results Oriented
Dependability
Tact

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS
This advertised process may also be used to help increase the representation of Aboriginal people, members of visible minority groups, women and persons with disabilities.
Placement of Employees affected by Workforce Adjustment

OPERATIONAL REQUIREMENTS
This position will require the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen, with little to no control over call volumes/workload.

Conditions of employment

Available to work between the hours of 8:00 a.m. - 5:00 p.m.
Security: Reliability Status.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.