Business Information Officer

Update: Amendment - Closing Date

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

Duties:
• Functions as the first point of contact by phone and e-mail for Canada Business inquiries originating from Atlantic Canada.
• Provides information on federal and provincial programs, services and regulations available to the business community and potential entrepreneurs.
• Conducts light diagnostic/needs assessment to ensure appropriate utilization of the service.
• Addresses general inquiries and refers more in-depth or complex inquiries to the ACOA staff responsible for Canada Business in the appropriate Atlantic Province.
• Uses client relationship management software to capture client information to facilitate follow up, future client interactions, and reporting.
• Fulfills a research centre of expertise function by working in support of the ACOA staff responsible for Canada Business in each of the Atlantic Provinces. This involves knowledge of a broad range of data sources, data bases and market research information.
• Working with other Canada Business employees, maintains up-to-date summary descriptions of business-related programs offered by the provincial governments in Atlantic Canada.
• Liaises effectively with ACOA staff responsible for Canada Business in each of the Atlantic Provinces to provide effective client referrals for more in-depth or complex inquiries.

Intent of the process

The intent of this process is to staff two term positions in Campbellton, NB.

A pool of candidates may also be established and may be used to staff identical or similar positions for temporary and/or permanent appointments in Campbellton, NB.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Secondary school diploma or acceptable combination of education, training and/or experience.

Degree equivalency

ESSENTIAL EXPERIENCE:
• Experience in answering questions on programs or services to the public in a dynamic and sometimes high-pressured environment.
• Experience in working in a team environment.
• Experience in preparing written documents, summarizing and presenting information in a clear and concise manner.
• Experience in conducting research through databases, internet sources or other data sources.
• Experience in dealing with individuals in a client service environment.
• Experience providing service to internal or external clients / general public via telephone or in person.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES:
• Client Focus
• Analytical thinking
• Teamwork
• Judgment
• Communication (Oral and Written)

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION:
Successful completion of two years of post-secondary education.

Degree equivalency

ASSET EXPERIENCE:
• Experience in the use of interviewing techniques, such as probing for more in-depth information.
• Experience in responding to inquiries by telephone, in-person or electronically.

ORGANIZATIONAL NEEDS:
In support of achieving a represented workforce, current or future organizational needs may require consideration be given to candidates self-identifying as belonging to one of the following Employment Equity groups: women, members of visible minorities, persons with disabilities, and Aboriginal peoples.

OPERATIONAL REQUIREMENTS:
• Ability and willingness to work either from 8:00 a.m. to 4:00 p.m. or from 9:00 a.m. to 5:00 p.m.
• Ability and willingness to work overtime.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.