Various Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE: If you have been assessed in the ongoing advertised process 2018-SVC-HQ-IA-331554 (Reference number: SVC18J-020572-000017) it is not necessary to apply again as the assessment criteria and tools used are the same. Your results from 2018-SVC-HQ-IA-331554 will carry over to 2019-SVC-EA-HQ-337057 as both selection processes will be administered simultaneously.

**IMPORTANT INSTRUCTIONS TO FOLLOW**

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications, if applicable. You must use each of the factors and demonstrate in clear and precise detail how they meet the qualifications required and citing concrete examples. Please note that it is not sufficient to only state that the qualification is met or to provide a list of current or past responsibilities. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Please note that communication relating to this process, including resume and/or screening questions, may be used to assess the ability to communicate effectively in writing.

Duties

As a Product Officer, you will be responsible for:
• Providing client service by guiding departments and agencies who are having problems issuing payments;
• Review and deal with system generated error reports and assign complex issues to Senior Product Officers;
• Explaining procedures and systems operations to client departments and agencies;
• Collaborate with a Senior Product Officer to perform clients’ requirements analysis;
• Creating test plans and performing end to end testing with clients to ensure all systems are performing according to specifications;
• Participating in projects, working groups and team meetings to provide input to the improvement of service delivery to clients;
• Maintain procedures, contact lists and ensure posted information is up to date and relevant.

As a Payment Policy Officer, you will be responsible for:
• Coordinating the schedule 1 delegations of authorities at the branch level, liaising with sector representatives and corporate services; ensuring the daily approval and submission of schedule 1 requests in the system, and providing client service by managing the generic mailbox and guiding sectors who are having problems with the system
• Leading the schedule 4 delegation process: managing form changes in conjunction with sectors and Finance Branch; tracking and maintaining records for the branch.
• Acting as back-up to the branch business continuity coordinator
• Coordinating and drafting communications on behalf of the directorate
• Preparing responses (usually requiring gathering and manipulation of data in an excel format) to ATIP requests
• Maintaining procedures and contact lists, and ensuring posted information is up to date and relevant

As a Business Analyst, you will be responsible for:
• Playing an active role in supporting the resolution of operational incidents.
• Providing advice and information for the change management process; reviewing client and business requirements and participating in the analysis of changes.
• Planning, organizing and conducting pre-operational analysis.
• Participating in the developing, implementation and monitoring of policies and procedures.
• Participating in projects, working groups and team meetings to provide input, contributing to the improvement of service delivery to clients.

As a Testing Officer, you will be responsible for:
• Assisting in the development of testing frameworks; assisting in the development of testing documentation.
• Providing advice and information for the change management process; reviewing business requirements and participating in the analysis of changes for the purpose of developing test cases.
• Implementing testing strategies, methodologies, and procedures to provide testing services for government-wide payment systems.
• Investigating problems and issues found during testing operations and to document lessons learned to improve existing test streams and test cases.
• Developing various specialized reports, work plans and statistical data for management.

Work environment

Looking for a change? The Banking and Cash Management Sector (in Gatineau, Quebec) at Public Services and Procurement Canada (PSPC) is looking for dynamic individuals who are ready to learn to join our team.

These positions are part of the directorate responsible for managing the Receiver General payment processes, which represents over 330 million payments reaching about two-thirds of adult Canadians. Payments are made to Canadian citizens, pensioners, public servants, government suppliers, new immigrants and many others. This also includes promoting the use of direct deposit; and working with financial institutions for both domestic and foreign payments, Cheque production facilities, Payments Canada, and Canada Post for payment delivery.

Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers in 2018 for a second year in a row? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

Intent of the process

A pool of partially qualified candidates may be established through this process to staff identical or similar positions within PSPC. These positions may be of different tenures (permanent or temporary)

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION (FOR ALL POSITIONS)
E1-Graduation from a recognized post-secondary institution or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

FOR ALL POSITIONS :

EX1-Experience researching, analyzing, and synthesizing information from various sources.

EX2-Experience in explaining procedures and systems operations to clients.

EX3-Experience in analyzing and resolving problems.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

EXPERIENCE:

FOR PRODUCT OFFICER ONLY :

EX4-Experience in providing client support to multiple corporate or government entities.

FOR TESTING OFFICER ONLY :

EX5-Experience researching, analyzing, and synthesizing information from various sources in order to produce various forms of documentation such as, but not limited to, software test plans, procedures, and/or incident reports.

EX6-Experience in conducting quality assurance, applications or system testing.

EX7-Experience in conducting technical research and analysis.

COMPETENCIES (ALL POSITIONS)
C1-Client Service Competency- Level 1 (http://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html)
C2-Thinking Things Through: Innovating through Analysis and Ideas
C3-Engagement

ABILITIES (ALL POSITIONS)
A1-Ability to analyze and synthesize information from various sources.
A2-Ability to communicate effectively in writing.
A3-Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION
AE1-Graduation with a degree from a recognized university.

Degree equivalency

EXPERIENCE
AEX1-Experience in writing various forms of documentation such as but not limited to procedures, training material, meeting minutes, newsletters, communiqués, user guides or incident reports.

AEX2-Experience in conducting quality assurance, applications or system testing.

AEX3-Experience in developing and writing various forms of documentation such as, but not limited to, software test plans, procedures, and/or incident reports.

AEX4-Experience in creating ad hoc reports based on database queries or data sets.

AEX5-Experience in creating and executing SQL queries in a database.

AEX6-Experience providing training in a classroom environment.

AEX7-Experience working in the field of business continuity, disaster recovery or emergency management.

AEX8-Experience with the PSPC Delegation of Financial Signing Authority (DFSA) Portal.

AEX9-Experience in controlling security access to systems.

Conditions of employment

Reliability Status security clearance
Be willing and able to work overtime on short notice.
Be willing and able to travel occasionally.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE APPLY ONLINE. Applications received by email will not be accepted.

In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, simulations, PSC tests, reference checks, etc. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent; we will contact applicants when the screening process is completed.

Our intention is to communicate with applicants via email. Applicants who apply on this selection process must include in their application a valid email address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

You must be prepared to provide the original or a certified true copy of your educational credentials.

The Assessment Committee reserves the right to add or modify qualifications at any time if it deems to be necessary, as the needs may change with time and events.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.