Join our Team of Support Analysts - INVENTORY

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must therefore be submitted through the jobs.gc.ca site.
To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

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What makes an inventory different from other job advertisements? You only need to apply once to be considered for multiple job opportunities at the CS-02/CP-02 group and level within the RCMP for Information Management/Information Technology (IM/IT) program.

Don't worry, even if your application is not selected for one job, your application remains in the inventory and can be selected again for the entire duration that the inventory remains open. Additionally, you can go back and update your résumé or responses to the screening questions at any time.

Our inventory process is open-ended: based on your interest and experience, we will guide you to the team that matches your qualifications and skills.

Random selection may be used at any time during the process to identify which applicants from the inventory will be assessed.

Re-evaluation period: If candidates are eliminated during the screening stage based on education and experience, there will be a six (6) month waiting period. After this period, candidates may resubmit their application with more recent and/or additional detailed information in order to be reconsidered.

**Multiple batches of applications will be retrieved throughout the duration of this inventory.
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Work environment

Are you interested in leveraging technology to reduce crime and help the RCMP with achieving its mission? How about looking at the latest technologies in the law enforcement space?

As an employer of choice for over 29,000 men and women, the RCMP promises a career like no other. With over 140 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

The RCMP's Information Management and Information Technology (IM/IT) program includes all information necessary to carry out the RCMP's mandate, as well as the systems used to access, communicate, record, share and manage this information. It also incorporates all manual and computer-based systems, wireless and wireline communications.

The IM/IT Program services an extensive client base due to its over-arching and functional responsibility for the RCMP's IM/IT program. Clients include all RCMP employees, as well as the Canadian law enforcement community, criminal justice partners and agencies.

STRATEGY AND INNOVATION
Provides strategic guidance to the IM/IT Program with respect to long-term direction;
Through Relationship and Portfolio Management (RPM), manages client requirements and interests;
Through the Chief Architect (CA), evaluates new technology and ensures new products are aligned with the corporate IT architecture;
Through Planning and Performance, coordinates external IM/IT Program reporting, planning and performance management.

OPERATIONS AND PLATFORM SUPPORT
Operations and Platform Support (OPS) is comprised of two (2) branches: IT Operations & Common Services.

IT OPERATIONS
Provides RCMP internal and external users and clients with prompt, meaningful and helpful support;
Safeguards the operational integrity of the IT production environment, which houses IT tools used across the RCMP;
Provides leadership to focus and understand RCMP internal and external users and client needs, assess impacts and present solutions aligned to meet user and IM/IT Program needs;
Ensures IT Service Management develops and implements sustainable incident, problem, release and change management processes;
Develops integrated strategies to address operational and technical challenges;
Facilitates timely communication to RCMP internal and external users and clients when faced with IT issues that have an impact on the production environment.

COMMON SERVICES
Performs analysis, configuration, integration, maintenance and support of in-house and commercial off-the-shelf applications;
Provides enterprise access and identity management services, which includes PKI, PMI and access control;
Provides integrated managed and standardized enterprise computing and workplace technology device platforms;
Assists with the management of IT vendor professional service contracts.

***Please note: Most positions are located at 1200 Vanier Parkway, Ottawa, Ontario. However, certain positions may be located elsewhere in the National Capital Region***

Intent of the process

A pool of candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Should a Public Service (PS) employee be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.jobs.gc.ca.

(SEE OTHER INFORMATION)

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two (2) years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
E1 - Experience in three (3) of the following evaluating, installing, maintaining, integrating, trouble shooting, testing or upgrading IT infrastructure components.
E2 - Experience writing technical documentation for IT systems and services such as design and dataflow diagrams, procedures, use cases, user requirements, or detailed build documents.
E3 - Experience in providing technical support to clients and colleagues.
E4 - Experience with operating systems including Windows, Linux, Android or z/OS mainframe.
E5 - Experience participating in discussions with stakeholders to explain issues of a technical nature, recommending and resolving technical issues.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

Experience:
AE1 - Experience working in a LAN infrastructure, providing Microsoft System Center Configuration Management (SCCM) LAN support in a WAN environment.
AE2 - Experience configuring and testing Windows based **endpoint device operating systems in an enterprise environment. This includes the implementation of new operating systems (OS), service packs, patches, and OS policies.
AE3 - Experience scripting automated tasks using PowerShell, Bash or Perl.
AE4 - Experience managing Group Policy supporting Windows operating systems.
AE5 - Experience creating Windows images using management tools e.g. MDT
AE6 - Experience supporting mobile devices, including the installation, configuration and support of applications on different operating systems such as Android or Blackberry.
AE7 - Experience in wireless wide area network (WWAN), i.e. Bell, Rogers, TELUS.
AE8 - Experience in software testing, technical specifications review and development of test cases for enterprise multi-user applications.
AE9 - Experience with integration of existing applications to cloud-based technologies.
AE10 - Experience contributing to projects or architectures related to enterprise-grade PaaS solutions.
AE11 - Experience contributing to projects or architectures related to enterprise-grade SaaS solutions.
AE12 - Experience with defining enterprise data models.
AE13 - Experience in an enterprise IT Help Desk environment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC

Information on language requirements

Abilities and Skills:
A1- Ability to communicate effectively in writing.
A2 - Ability to communicate effectively orally.
A3 - Ability to research, analyze and resolve issues.
A4 - Ability to work under pressure.
A5 - Ability to learn and adapt to new technologies.

Personal Suitability:
PS1 - Judgement
PS2 - Client Service Orientation
PS3 - Dependability
PS4 - Effective interpersonal Skills
PS5 - Flexibility
PS6 - Developing self

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
Must be willing and able to work overtime as required;
Must be willing and able to work on-call on a rotational basis;
Must be willing and able to work a flexible schedule during major events;
Must be willing and able to travel.

**For the Central Help Desk (CHD) positions:
Must be willing and able to work shift work (365/24/7 environment, including holidays and weekends);
Must be willing to work overtime when required and on short notice.

Conditions of employment

Reliability Status security clearance - Reliability Status security clearance - Various Security Levels: RCMP Enhanced Reliability clearance, RCMP Secret clearance, RCMP Top Secret clearance.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

**For the Central Help Desk (CHD) positions:
Must be willing and able to work shift work (365/24/7 environment, including holidays and weekends);
Must be willing to work overtime when required and on short notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ACKNOWLEDGEMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.

Testing/interviews may be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.

Please note that within the context of this selection process, travel costs/expenses will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Travel related to the selection process: Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business.

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

A simulation/situational exercise or role play may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: http://www.cicic.ca/383/foreign-credential-recognition.canada.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

If you are a Public Service Employee, please identify clearly your substantive group and level and your employment status on your resume and/or application form.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.