Communications Manager (Web)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES WHICH DEMONSTRATE how they meet the education requirement and the experience factors listed in the essential qualifications and asset qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and duration for which you exercised the functions; and
3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

Duties

About the position:

You’ll be leading a creative, high-calibre team of web designers in the development of creative, intuitive web content and tools that support our colleagues’ work and careers. You’ll meet with colleagues to scope and plan web projects and initiatives. You’ll work with your Assistant Director to set the priorities for your team in terms of where we can make the biggest improvements for our employee community. You’ll collaborate daily with a team of dynamic, creative internal communications strategists to deliver fun, effective marketing campaigns and strategies. Most importantly, you will make sure that your team members have what they need to deliver and be happy at work. If you get that part right, everything else will follow.

Are you the right person for this team? We hope so. Here’s what we are looking for:
• Creativity – We need someone who has lots of ideas, but also knows how to draw great ideas out of others.
• Positive attitude – Some things you can learn. This isn’t one of them. We want someone who brings an infectious positivity to the team and our clients.
• Relationships –You will need to rely on them or build them. Not every client is going to like our ideas or approach, but we need to work with them to build change.
• Organized – We are a big department with many business lines and projects. You will need to be able to manage the work of your team and help identify priorities.
• Team builder – You’ll manage a team, and lead them into new ways of working. This will mean figuring out how to make use of everyone`s talents, as well as identifying gaps and getting people trained, so they stay happy, healthy and motivated to deliver great products.
• This is still a process, so the essential experience, knowledge, skills and abilities required to set yourself up for success are below.

Work environment

Every day, our work at IRCC affects people’s lives in Canada and across the world. We collaborate with Canadian citizens, sponsors, employers, and educators. We protect refugees, welcome hundreds of thousands of newcomers each year, help people settle into Canada, promote citizenship, and issue passports that are trusted around the world. Check us out at https://www.canada.ca/en/immigration-refugees-citizenship/corporate/careers.html.

About the team:

At IRCC Communications, we are putting together a team of people to work like a creative agency to connect with our colleagues and do internal communications differently. We’re encouraging colleagues to stay healthy and happy, doing behavioral change campaigns, and connecting people with ideas. Think campaigns that foster empathy by encouraging IRCC employees to listen to client calls to our call centre. Branding tactics that market wellness with our Nike-inspired “Take the Stairs” campaign. Designing and building web tools that make getting our work done quicker and easier. We want to help our colleagues work smarter, not harder.

What else do you need to know about us?
• Data is our friend. Just because something is creative and cool doesn’t mean that it’s effective.
• We like to evaluate our ideas and aren’t afraid to let an idea die if it doesn’t work out.
• We believe in life-work balance. In that order. You can’t be creative if you’re burnt out.
• You’ll have a budget to explore creative digital and non-digital internal marketing and web initiatives.
• You will be working in downtown Ottawa at Laurier and Kent. Great coffee and great ramen are just around the corner.
• We also support mobile work for those occasions when you need to be somewhere else but still get your stuff done.

Intent of the process

This process may be used to establish a pool of qualified candidates which could be used to staff similar positions with various linguistic profiles (Bilingual Imperative BBB/BBB, Bilingual Imperative CBC/CBC, Bilingual Imperative CCC/CCC, English essential, French Essential), various security profiles and various tenures (such as Indeterminate, Specified Period, Deployment, Acting, Assignment, and Secondment) at Immigration, Refugees and Citizenship Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATON:
Ed. The minimum standard is:
• A degree from a recognized post-secondary institution.

Notes:
• Based on their education, training and/or experience, indeterminate incumbents of positions in the IS classification are deemed to meet the minimum education standard whenever a bachelor’s degree without specialization is called for in a position classified as IS.
• At the manager’s discretion, an acceptable combination of education, training and/or experience, may serve as an alternative to the minimum education standard.

Degree equivalency

EXPERIENCE:
Ex1. Recent* and significant** experience providing strategic advice and formulating recommendations on web communications to senior management (Director or above) for internet or intranet site(s).
Ex2. Recent* and significant** experience managing web communications projects or web communications issues.
Ex3. Recent* and significant** experience using web analytics to evaluate the effectiveness of web communications and to inform future work.

Notes:
*“Recent” is defined as experience normally acquired within the last two years
**“Significant” refers to the depth and breadth of experience associated with the performance of a broad range of related activities which were the candidate’s primary work responsibilities. It will be assessed on the basis of the scope, complexity and the diversity of the work performed.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:
K1. Knowledge of Government of Canada web policies and standards, including the Canada.ca style guide.
K2. Knowledge of web best practices and emerging web trends as they relate to internet and/or intranet sites.
K3. Knowledge of the Government of Canada’s Communications policy and how it applies to internal communications.

ABILITITES:
A1. Ability to provide strategic advice and synthesize information to senior managers (Director or above) on complex issues.
A2. Ability to manage human resources and their work effectively under pressure in a rapidly changing environment.
A3. Ability to communicate effectively orally.
A4. Ability to communicate effectively in writing.

PERSONAL SUITABILITIES:
Ps1. Values and Ethics (Serving through integrity and respect).
Ps2. Judgment
Ps3. Strategic Thinking (Innovating through analysis and ideas).
Ps4. Adaptability/Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:
Aex1. Experience in applying Treasury Board of Canada Secretariat web standards in web design work.
Aex2. Experience managing human resources and the coordination of their work for Government of Canada Internet site(s).
Aex3. Experience managing web communications projects or web communications issues in a public sector setting.
Aex4. Experience applying Treasury Board Secretariat web standards as they relate to Government of Canada Internet or intranet sites.

ASSET PERSONAL SUITABILITY:
APs1. Management Excellence for Results (Delivering through action management, people management and financial management).

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A written examination may be administered.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

The Public Service of Canada recognizes that the diversity of its employees' population contributes to its strength and integrity. We are committed to achieving employment equity and developing a highly capable workforce that is representative of Canadian Society. We therefore encourage women (especially in non-traditional occupations), Aboriginal peoples, persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the above mentioned Employment Equity Designated Groups.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

It is to be noted that it is your responsibility to ensure that, during the life of this selection process, you communicate any changes related to your telephone number or e-mail address to the Human Resources Assistant (VANESSA MALETTE at ). Failure to do so might exclude you from the selection process.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Please note that the person appointed to this position must meet each essential qualification. This means that in order to qualify, candidates must obtain the pass-mark establish for each of these essential qualifications. However, a person may be appointed to the position even though he/she does not meet any or all of the identified asset qualifications, operational requirements or organizational needs. Meeting these criteria is however desirable and may be a deciding factor in choosing the person to be appointed. It is the candidates' responsibility to fully demonstrate in writing at the time of application how they meet the essential experience and/or education factors. Failure to do so will result in your application being screened out without further consideration. If candidates' meet the experience and/or education factors listed in the Asset Qualifications, they must also clearly demonstrate in writing at the time of application how they meet these factors.

Candidates will be advised on their individual results in this advertised appointment process by email.
Appointment decisions may be based on one or more of the following criteria:
. Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team
. Matching of the individual's experience or qualifications to the specific duties of the position being staffed
. Depth, breadth, type of work-specific experience
.Level/degree of one or more competencies/qualifications.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.