Stream 1 - Registry Officer / Stream 2 - Case Management Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

How to Apply

Respond to Screening Questions.

You will be invited to clearly demonstrate, as a candidate, if/how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application. This may take more time than applying to a standard process so please think about saving your information regularly to keep from losing your work.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions.

When drafting your responses to the experience qualifications, we encourage you to follow this format:

1. Your answers must include where, when and how you obtained the required experience.
2. Your answers must include the period(s) in which you performed the functions of the position(s).

By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

The ability to communicate effectively in writing will be assessed using your answers to the screening questions.

Asset Qualifications (Other Qualifications Section)

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled "Other Qualifications". Responding “NO” to one or more of these non-essential experience questions will not result in the rejection of your application. If you answer “YES” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

What awaits you as (Registry Officer PM-02 and Case Management Officer PM-03)

Acts as a point of contact for the FPSLREB to handle complaints/grievances/applications and information requests; fields inquiries, reviews and evaluates complaints, grievances information; identifies issues and examines alternatives; and responds directly and/or refers complainants, grievors and applicants to appropriate resources.

Reviews, analyzes and manages cases from initial point of submission for review to the conclusion of the hearing and issuance of decisions; and ensures that data entered into the case management system is accurate and up-to-date.

Synthesizes case information for the purpose of preparing briefing notes and case summaries for use by legal services, Board members, the Chairperson and adjudicators in making key decisions related to the file at all stages of the case management process.

What awaits you as (Case Management Officer PM-03)

Training junior officers and giving them advice and guidance on how to manage file.

Analyzing and making recommendation on complex files to manager and Board Member.

Work environment

Created in November 2014, the Administrative Tribunals Support Service of Canada (ATSSC) is responsible for providing support services and facilities to 11 federal administrative tribunals by way of a single, integrated organization.

Our offices are located in the downtown Ottawa area.

Intent of the process

A fully or partially assessed pool may be created and may be used to staff similar positions with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC).

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

PM-02 and PM-03

Experience in interpreting and applying Acts and regulations and in processing related documents.

ABILITY

PM-02 and PM-03

Ability to communicate effectively in writing.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CCC/CCC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

PM-02

Experience in communicating with different stakeholders either within or outside of the Federal Government.

PM-03

Experience working in a judicial or quasi-judicial environment.

Experience in working with complex files.

Experience in drafting summaries for management consideration.

Experience in providing advice, and guidance to junior and new employees.

ABILITIES

PM-02 and PM-03

Ability to plan work to meet deadlines.

Ability to work effectively under pressure.

Ability to communicate effectively orally.

Ability to analyse and extract information from documents, and make recommendations to management.

PM-03 ONLY

Ability to train staff and provide advice related to the processing of cases files.

PERSONAL SUITABILITY

PM-02 and PM-03

Effective Interpersonal skills

Teamwork

Client service orientation

Adaptability

Reliability

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS - EXPERIENCE

PM-02

Experience working in a judicial or quasi-judicial environment.

Experience in electronic case management system and operational processes.

PM-03

Experience in working in a Registry.

ORGANIZATIONAL NEEDS

PM-02 and PM-03

Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and persons of Aboriginal descent).

OPERATIONAL REQUIREMENTS

PM-02 and PM-03

Willingness to work overtime from time to time on short notice.

Conditions of employment

PM-02 and PM-03

Reliability and secret - security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent.

Please clearly identify in your application the position(s) for which you are applying.

Proof of your education credentials will be required at a later date.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Asset qualifications may be used for the screening or when selecting candidates for appointment. Therefore, if you meet the education and/or experience and/or membership qualification(s) listed under Asset Qualifications, please be sure to clearly demonstrate this in your application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Breadth and depth of the assessed qualifications may be considered.

Travel and relocation costs associated with this selection process will not be reimbursed.

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, performance agreement, etc.).

Top-down selection may be used during any stage of the selection process. Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1-800-645-5605.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:
- modify your application/resume at any time BEFORE the closing date;
- complete screening questions which will highlight your qualifications to the hiring manager;
- verify the status of your application and notification(s), at any time, and
- be notified electronically of assessment details and results.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.