Various CS-01 positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Courts Administration Service has their own compensation services which include direct access to a Compensation Advisor in Ottawa for timely resolution of all pay issues that may arise.

Work environment

The Courts Administration Service (CAS) is a distinctive organization in the Government of Canada that serves to support access to justice nationwide, and facilitate coordination and support among the four courts; serving the Federal Court of Appeal, the Federal Court, the Court Martial Appeal Court and the Tax Court of Canada.

The Information and Technology Services Division provides a full range of Information Management and Information Technology services to our clients including the four courts and the Courts Administration Service staff who support the courts. CAS is an optional Shared Services Canada client and as such operate an independent IT infrastructure to deliver the applications and services required by our clients.

If you want to be part of a dynamic organization that supports the delivery of justice for all Canadians, this opportunity may be for you!

Come join our IT team today and make a difference!

Intent of the process

A pool of candidates may be created to staff similar or identical positions with various tenure, various linguistic profiles and security requirements in different locations within the Courts Administration Service.

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and experience.

Degree equivalency

Experience in the troubleshooting and resolution of computer hardware and software problems in a networked environment.

Experience providing information technology support to computer users.

Experience with common desktop operating systems.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative - BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Ability to analyze technical issue and recommend solutions
Oral Communication
Written Communication
Effective interpersonal relationships
Initiative
Dependability
Client focused

The following may be applied / assessed at a later date (may be needed for the job)

Experience providing IT Service in a judicial or quasi-judicial* environment.

Experience with Active Directory account management.

Experience managing IT assets.

Experience in Video Conferencing support.

Experience providing IT training to computer users.

Experience supporting smartphones in an enterprise environment.

Experience analyzing and evaluating user requirements.

Experience working in a help desk or call centre environment.

Experience using a ticket tracking system.

Definition:
(*) Judicial or quasi-judicial environment means a Federal Board, Commission, Tribunal or Court (Federal, Provincial or Municipal).

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Willing and able to work overtime on short notice.
Willing and able to travel on occasion.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Applications submitted by email will not be accepted. You must apply on-line through www.jobs.gc.ca.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

If you are already a public servant, please identify the following on your application: substantive group and level; employment status; Personal Record Identifier (PRI).

Persons are entitled to participate in the appointment process in the official language(s) of their choice. Applicants are asked to indicate their preferred official language(s) in their application.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience factors listed as essential and asset qualifications on the statement of merit criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening question, using concrete examples, in the provided area and within the limited characters provided by the system. The assessment board cannot and will not make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Resumes may be used as a secondary source to validate the experience described in the experience questionnaire. Failure to clearly demonstrate in the questionnaire how you meet the education and experience, both essential and asset, where applicable, may result in the rejection of your application. Candidates will not be solicited for incomplete or possible missing information.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels may be considered in the advertised appointment process.

A top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

The assessment board reserves the right to contact references other than the ones submitted by the candidates (only within the Public Service), if found necessary, in order to make a suitable assessment of the candidates.

All the information collected during the selection process, from the time of application until the end of the process, will be used to assess the candidates.

Asset qualification(s) may be applied in this selection process.

Written communication may be assessed via the job application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.