Manager LES Pensions and Insurance and Social Security Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

VERY IMPORTANT NOTE: Candidates must clearly demonstrate, by responding to the preselection questionnaire, how they meet the education and experience factors listed in the essential and asset qualifications.

YOU MUST APPLY ONLINE. No application via e-mail will be accepted.

BENEFITS OF APPLYING ON-LINE:
• Candidates can create a profile and manage their account in the Public Service Resourcing System (PSRS) and apply to job opportunities.
• Candidates can retrieve stored application(s) previously submitted.
• Candidates can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

Duties

Reporting to the Director, LES Pension and Insurance, the responsibilities of the Manager LES Pension, Insurance and Social Security Operations include the following:

In respect of LES pension and insurance benefits and local social security affiliation,

• Manages a team of pension and insurance senior officers, officers and analysts to ensure accurate administration of employee benefits; develops and implements operational procedures, develops and monitors delivery service standards, reports to management on service effectiveness;
• Provides authoritative input into the development of administrative policies pertaining to employee benefits. Leads the development of internal processes and procedures in order to enhance the administrative effectiveness of the operational unit;
• Manages the contractual arrangements and ongoing relationship with local administrators of employee benefits including the identification of and recommendation to management of economies of scale and other operational opportunities;
• Manages the implementation, renewal and enrolment processes for the pension and insurance benefits and local social security programs with applicable analysis and reporting management.
• Manages the development of communications materials for LES pertaining to employee benefits such as plan summaries, employee booklets and annual statements.
• Directs the conduct of developmental projects, technical studies and cost / benefit analysis pertaining to the operational delivery of an international employee benefits program.

Work environment

Global Affairs Canada (GAC) manages Canada's diplomatic relations. GAC hires approximately 5,500 Locally Engaged Staff (LES) to perform various administrative and professional duties at Canada’s missions abroad. Pension and insurance benefits are provided to LES throughout the world through a combination of local social security programs, a worldwide pension plan and local insurance and pension plans.

The mandate of the Locally-Engaged Staff Services Bureau, Pension and Insurance division (HLDP) is to support the delivery of Canada's programs and services around the world. Our services include: developing and maintaining the LES pension and insurance policy framework including the Government of Canada’s participation in local social security programs, developing pension and insurance plans for missions abroad and providing general advice and guidance to local mission management in support of local administration of LES pension and insurance benefits.

Intent of the process

The immediate need is to staff one (1) indeterminate position with a bilingual imperative CBC/CBC linguistic profile.

A pool of qualified candidates may be established to staff similar positions with various tenures within Global Affairs Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

• Graduation with a diploma from a recognized post-secondary institution.

Degree equivalency

EXPERIENCE:

• Significant** experience working in the administration of pension and / or employee benefits.
• Recent* and significant** experience managing a client services team.
• Experience in analyzing and resolving complex and urgent problems related to the delivery of employee benefits.
• Experience in providing strategic guidance and advice relating to the application of pension and benefit policies and procedures to various stakeholders.

*Recent experience is defined as within the last 5 years.
**Significant experience is defined as the depth of the experience normally acquired over a period of 3 years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATION:

• Professional certification in a related field. For example, Certified Employee Benefits Specialist (CEBS), Pension Plan Administration Certification (PPAC).

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:

• Knowledge of pensions and/or group insurance programs
• Knowledge of policies and procedures related to financial and human resources management

COMPETENCIES:

• Ability to communicate effectively orally
• Ability to communicate effectively in writing
• Ability to manage the work of a team with complex workloads and establish appropriate priorities
• Ability to provide high quality client service while working in a dynamic work environment
• Ability to analyze and solve problems and new emerging issues in the organization
• Leadership
• Judgement
• Initiative

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:

• Willingness to work overtime
• Willingness to travel

Conditions of employment

• Secret Security Clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

2. Any information provided may be verified through various sources.

3. Candidates are advised that an exam and/or interview will only be rescheduled under these exceptional circumstances:
- Medical reason with certificate;
- Pre-arranged travel with proof;
- Pre-scheduled training with proof;
- Pre-arranged exam/interview for another Government of Canada staffing process with proof;
- Death in the family with proof;
- Other exceptional reason deemed acceptable by the Selection Board (e.g. Jury Duty, etc.).

4. You will be required to provide proof of your education credentials (original documents). Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

5. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

6. You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

7. The board members may retain a certain number of applicants for further assessment, based on a top-down approach or based on some of the assets qualifications.

8. Accommodations: In order to ensure that you are assessed in a fair and equitable manner in the next stages, please advise us if you require accommodation measures. Please note that the asset qualifications may be invoked at any time of the selection process including the screening stage.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.