Technical Support Officer, IM/IT Technical Support Analyst, IM/IT Programmer/Analyst ** EXTENSION

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

If you are looking for an exciting, challenging and dynamic career then we are looking for you!

The Principal Publisher (PP) is the central governing body overseeing the design, structure, analytics and quality of the Canada.ca site. PP is responsible for the daily operation of the website including the provision of support services for approved GC initiatives, such as but not limited to: Managed Web Services, Hosted Internet Search Solution, Social Media Account Management, Web Analytics, and mobile applications.

Located in downtown Gatineau, the PP is where people who are passionate about the Web come to make a difference. We offer an environment that is intellectually stimulating and supportive. The PP is an environment for personal and career development.

Intent of the process

A fully or partially qualified pool of candidates may be created and may be used to staff vacancies as well as to fill identical or similar positions within Employment and Social Development Canada Department.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education

Successful completion of two years (2) of an acceptable post- secondary educational program in computer science, information technology, information management OR an acceptable combination* of education, training and/or experience.

* An acceptable combination could be a diploma from a postsecondary educational program and at least three years of Information Technology(IT) experience.

Notes:

1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

Degree equivalency

EXPERIENCE

FOR ALL POSITIONS:

Experience* in providing advice, recommendations and technical support to various stakeholders concerning the resolution of various IT problems.

Experience* in analyzing business requirements and/or technical documentation.

FOR TECHNICAL SUPPORT OFFICER POSITION ONLY:

Experience* in installing, supporting and troubleshooting micro-computers and associated peripherals in a multi-user network environment.

Definition:

*Experience is defined as having performed, as part of major job duties for a period of no less than three (3) years within the last seven (7) years

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
English essential

Information on language requirements

KNOWLEDGE

FOR ALL POSITIONS:

Knowledge of troubleshooting techniques and problem escalation procedures.

Knowledge of current trends, best-practices, and techniques of Information Technology/Information Management (IM/IT).

FOR IM/IT TECHNICAL SUPPORT ANALYST AND IM/IT PROGRAMMER/ANALYST POSITIONS:

Knowledge of practices related to software development.

ABILITY

FOR ALL POSITIONS:

Ability to analyze, resolve and document IT problems

Ability to manage multiple priorities and tight deadlines

Ability to provide IT services to clients

Ability to communicate effectively orally

Ability to communicate effectively in writing

PERSONAL SUITABILITIES

Working effectively with others

Dependability

Judgment

Client focus

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCES

Experience* working with Adobe Experience Manager.

Experience* working with Akamai/Luna Cloudlets Policy Manager.

Experience* working with Web Experience Tool (WET).

Experience* in designing, developing, testing, maintaining and implementing IM/IT solutions and/or services.

Experience* in creating and executing test cases for regression, integration or user acceptance testing.

Experience* as an IT security analyst.

Experience* working as a Rogers Virtual Contact Center administrator.

Experience* working with open source software and solutions.

*Experience is defined as having been performed as part of the major job duties for a period of no less than 3 (three) years within the last 7 (seven) years.

ASSET KNOWLEDGE

Knowledge of programming techniques and several programming languages, including Javascript, jQuery, HTML5 and CSS.

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS

Willingness and ability to work overtime (evenings or weekends) as needed, sometimes on short notice.

Willingness and ability to travel occasionally if required.

Willingness and ability to provide on-call duty on a 24-hour and 7-day week basis.

Conditions of employment

Reliability and Security: Reliability Status

Other: Certain positions may have a requirement for a Secret clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will accept applications on-line only. Persons with disabilities preventing them from applying on-line are asked to communicate with the contact person identified on this poster.

Communication for this process will be sent via e-mail. Applicants should use an email address that accepts messages from unknown senders (some email systems block such messages). It is your responsibility to check both your jobs.gc.ca account and email account regularly to ensure that you do not miss any opportunities. Make sure to also check your junk mail folder. It is entirely your responsibility to inform us of any changes to your contact information. If you do not respond to our communications, we will interpret this as your withdrawal from the process.

You have the right to apply and be assessed in the official language of your choice.

You must meet all essential qualifications in order to be appointed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, other qualifications, operational requirements, and organizational needs may be required and applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

We ask for your collaboration to ensure an efficient process. We will not consider requests for rescheduling beyond the reasons we will outline to candidates. Candidates who do not respond to inquiries from the assessment committee by the required deadlines or fail to attend/complete the assessment without good reason may be eliminated from further consideration.

A variety of assessment tools may be used in the assessment of candidates, such as: online written test / situational exercise, performance appraisals, informal interview, reference checks, and/or assessment board member personal/direct knowledge of candidates’ qualifications. Some assessment tools may be administered electronically, others, in-person.

Volume management strategies could be applied at any stage of the process to identify which applications will be given further consideration, for example asset qualifications, top-down and/or random selection.

Candidates must provide proof of their education during the assessment phase. Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered. If you went to school outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Read more on Degree equivalency or visit the Canadian Information Centre for International Credentials (CICIC) at: https://www.cicic.ca.

If you are required to travel for any of the assessment phases, travel costs will be at your own expense. As much as possible, we will embrace technology to reduce the need for travel.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.