Conflict Management Practitioner (Inventory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

When submitting your application, you will also have to answer questions regarding the education and experience requirements (both essential and asset qualifications). You MUST CLEARLY DEMONSTRATE by answering the online screening questions. It is NOT sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. You must clearly explain WHEN, WHERE and HOW you acquired each qualification by giving concrete examples. Information on your described education and experience in the screening questions must be supported in your resume.

Failure to provide the above information in the format required may result in your application being eliminated from the process.

Work environment

The Department of National Defence (DND) has an Integrated Conflict and Complaint Management (ICCM) program that assists members and employees experiencing conflict in the workplace. The Director General Integrated Complaint and Conflict Management Program (DGICCM) is hiring skilled, compassionate and dedicated Conflict Management Practitioners to join their team, with positions available across Canada. As a practitioner, you will provide expert conflict management services to support members of the Defence Team and help create a respectful and healthy work environment for all. In this role you will conduct consultations, mediations, training and other conflict resolution processes. If you are an experienced mediator and looking to make a difference, join us at DND!

The Department of National Defence (DND) and the Canadian Armed Forces (CAF) work together to fulfill the Government of Canada’s mission to defend Canadian interests and values, and to contribute to international peace and security. DND is the largest federal government department in Canada and is part of the Public Service of Canada. Internally, DND and the CAF are collectively termed the Defence Team and civilians make up close to 25 per cent of the organization. As public servants and members of the Defence Team, civilians work side-by-side with CAF personnel for the defence of Canada and Canada's contribution to international security and stability efforts.

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Intent of the process

An inventory of applications or pool of qualified candidates may be established and may be used to staff similar positions within DND with various locations, linguistic profiles, security levels, employment types and tenures which may vary according to the position being staffed.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Must meet one of the following education criteria in order to qualify:

ED1: A degree from a recognized post-secondary institution in conflict management, human resources management or a field relevant to the position being staffed
AND
One hundred (100) hours of acceptable training in conflict management which must include forty (40) hours of mediation training.

OR

ED2: An acceptable combination of a secondary school diploma combined with one hundred and eighty (180) hours of training in conflict management which must include forty (40) hours of mediation training and must have conducted a minimum of ten (10) mediations in the last six (6) years as the lead mediator.

Note: Documented proof to be provided and must include course provider, course title, and date of completion and duration of training in hours.

Degree equivalency

EXPERIENCE

EX1: Recent* experience in leading Alternative Dispute Resolution (ADR) processes as a third party neutral (including a minimum of five (5) mediations)

EX2: Recent* experience involving a minimum of two (2) training sessions, in the delivery of training in an adult learning environment

*Recent is defined as experience associated with having performed this function in the past six (6) years. Experience will require supporting documentation that can be verified during reference checks.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE

K1: Knowledge of interest-based Conflict Management theories, principles and processes (i.e. the practice)
K2: Knowledge of Adult Learning principles

ABILITIES

A1: Ability to communicate effectively in writing
A2: Ability to communicate effectively orally
A3: Ability to effectively apply ADR skills
A4: Ability to deliver training
A5. Ability to work under pressure

PERSONAL SUITABILITIES

PS1: Teamwork
PS2: Judgment
PS3: Initiative
PS4: Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
Please note: Asset qualifications can be considered at any stage of the process.

EDUCATION
A post graduate degree from a recognized post-secondary institution in conflict management, human resources management or in a field relevant to the position.

Degree equivalency

EXPERIENCE:

AE1: Significant* experience in providing ADR services including conflict coaching and group interventions

*Significant is defined as the depth and breadth of experience normally acquired with having performed a broad range of various, complex and related activities over several years during a minimum of five (5) years.

AE2. Experience working in the Director General Integrated Complaint and Conflict Management Program (DGICCM) or the Director General Alternate Dispute Resolution (DGADR).

KNOWLEDGE

AK1: Knowledge of ADR in the federal government
AK2: Knowledge of the Department of National Defence/Canadian Armed Forces (DND/CAF) culture and organization

ORGANIZATIONAL NEEDS

As an equal opportunity employer, the Department of National Defence is committed to achieving a skilled, diversified workforce reflective of Canadian population. We encourage members of the following designated groups to apply and also to self-identify: women, members of visible minority groups, aboriginal people and persons with disability.

Preference may be given to candidates who are members of an Employment Equity group.

OPERATIONAL REQUIREMENTS

Requirement to travel 1-3 times a month.
Requirement to work overtime; accept alternative hours (including evenings and weekends) on occasion.

Conditions of employment

Reliability Status security clearance - Candidates must meet and maintain the above noted conditions of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. You must provide the following information when submitting your application: Your résumé.

2. Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid e-mail address and have to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate’s responsibility to provide any changes to their personal information to the contact person indicated on this job advertisement.

3. Persons are entitled to participate in the appointment process in the official language of their choice. Candidates are asked to indicate their preferred official language in their application.

4. Acknowledgment of receipt of applications will not be sent.

5. Candidates' qualifications may be assessed by various tests, interview, role play and/or references.

6. If you are internal to the federal government, please identify clearly your Personal Record Identifier (PRI), your substantive group and level and your employment status on your resume and/or your application.

7. Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificates and/or diplomas assessed against Canadian educational standards. Candidates must be prepared to submit electronic proof of a Canadian equivalent education at the time of application. For more information, please see the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/415/credential-assessmentservices.canada.

8. Please note that all information received throughout the staffing process and all communications relating to this process, including email correspondence, may be used in the assessment of qualifications.

9. Please note that any or all asset qualifications may be used for screening purposes.

10. Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates for which you are invited. If you fail to attend any of the scheduled testing or interview sessions, you will be deemed to be no longer interested in this selection process and as a result, you will not be considered further.

11. The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on line:
-Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
-Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
-Applicants can verify the status of their applications, at any time.
-Applicants can be notified electronically of tests or interviews and results.
-For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application online, please select the button “Apply Online” below.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.