Scheduling, Correspondence and Administrative Assistant and/or Support Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

All applications must be submitted online through GC Jobs (https://www.canada.ca/en/services/jobs/opportunities/government.html).
DO NOT email, fax or mail applications as these will NOT be accepted.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected. In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

**ATTENTION** Your answers to the screening questions will be used to assess «Attention to details» and “Written communication”.

Stream 1 – Scheduling, Correspondence and Administrative Assistant
Stream 2 - Support Officer

Candidates will not be solicited for incomplete or missing information.

Work environment

CHOOSE US

At Shared Services Canada we are working hard to fundamentally transform the Government of Canada's IT landscape! SSC is the backbone of some of the most critical programs and services that Canadians rely on every day. Every time Canadians cross the border, check the weather, or apply for key benefits, SSC is there working behind the scenes.

HELP US

At SSC, we are proud to:
• Provide a healthy, respectful and supportive work environment for all employees.
• Celebrate our diversity and our commitment to values and ethics.
• Encourage our employees to innovate and strive for excellence.
• Commit to continued learning and employees’ career development.
• Embrace new technology that enables a more effective and flexible workplace.

JOIN US

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness, including health and pension benefits for you and your family. Working with us, you will be exposed to complex and interesting IT initiatives, have access to training and professional development, and the chance to work with colleagues across Canada and across government.

We promise that it will be an unforgettable experience!

Intent of the process

This process will be used to staff identical or similar positions within Shared Services Canada and the Government of Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION - BOTH STREAMS:

• A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

Stream 1 – Scheduling, Correspondence and Administrative Assistant
E1.1. Significant experience* providing administrative support services in one or more of the following areas: scheduling, correspondence, travel arrangement and administration.
E1.2. Significant experience* reviewing and editing documents for approval such as: correspondence, memos or briefing notes.
E1.3. Significant experience* processing and tracking sensitive documents** and correspondence using electronic tracking system.
*Significant experience means at least 12 months experience.
**By sensitive documents we mean documents that are either private, restricted or confidential.

Stream 2 - Support Officer
E2.1. Significant experience* providing support services in matters related to human resources and/or finance.
E2.2. Significant experience* in the preparation of ad hoc reports that require research and collecting of data from different sources.
E2.3. Significant experience* following administrative procedures in various human resources and/or financial files.
*Significant experience means at least 12 months experience.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Note: The language requirements will vary according to the position to be staffed:
Bilingual Imperative (BBB/BBB, CBC/CBC), English Essential, French Essential

Information on language requirements

COMPETENCIES - BOTH STREAMS:

- Attention to details (Note that your answers to the screening questions will be used to assess this competency)
- Working effectively with others
- Judgement
- Initiative

ABILITIES - BOTH STREAMS:

- Oral communication
- Written communication (Note that your answers to the screening questions will be used to assess this ability)

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE - BOTH STREAMS:

AE1.Experience providing staffing support services within the Federal Public Service.
AE2.Experience using SFT (Salary forecasting tool).
AE3. Experience working with financial systems such as SAP or similar.
AE4.Experience coordinating and tracking training/development activities for a Branch.
AE5. Experience using the Shared Travel Services Systems (STS).
AE6. Experience editing and proofreading official documents.
AE7. Experience coordinating, tracking and preparing Access to Information requests.
AE8. Experience coordinating projects.
AE9. Experience providing support services in matters related to Accommodations.
AE10. Experience tracking and reporting of budgets and costs

ORGANIZATIONAL NEEDS:

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

REGIONAL OPPORTUNITIES:

SSC is committed to providing regional opportunities where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS - BOTH STREAMS:

- Ability and willingness to travel
- Ability and willingness to work overtime (evenings and weekends)

Conditions of employment

SECURITY REQUIREMENT:

Various security clearances:
Secret clearance
Reliability clearance

Security level depend on the position to be staffed.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Interview will be administered.

Reference checks will be sought.

Candidates may be required to meet the asset qualifications or the operational requirement, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.