JOIN OUR DYNAMIC TEAM - Payment Services Officer (Inventory) - AMENDMENT see Important Messages

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

This process will be closed as of December 16th, 2019.

If candidates are pulled from this inventory and are unsuccessful, their application will not be given any further consideration for this process. We encourage candidates to continue to consult the other external job opportunities posted by the Public Service Commission of Canada at following address: http://jobs-emplois.gc.ca/index-eng.htm.

Work environment

Call Centre (inbound): Provide general program and client specific information related to the benefit programs with the Department such as Employment Insurance (EI), Employer Contact Centre (ECC), Canada Pension Plan (CPP) and Old Age Security (OAS). These positions require prolonged sitting (up to 2 hours) with a headset as well as frequent repetitive keyboarding motion for inputting data in a work environment that contains background noise and constant exposure to a computer screen.

Processing: Render non-contentious decisions on applications for benefits administered by the Department such as Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS). Decisions include validation of information and documentation received from clients and employers, assessment of eligibility and entitlement to services and/or benefits, establishment of over/underpayments and life cycle management of files. These positions require some use of headsets and constant exposure to a computer screen.

Extensive training and development opportunities will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada’s programs and services. Working conditions require adapting to change, dealing with stress, and dealing with difficult conversations.

Intent of the process

A pool of qualified candidates will be established for positions in the Ontario Region.

The pool may be used to staff similar positions within Employment and Social Development Canada, Service Canada, Ontario Region. It is essential that applicants specify which location/locations they are interested in. Applicants are encouraged to indicate ONLY the locations they are able to relocate or commute to from the locations listed below. (See "Other information" section regarding travel costs.)

Locations:
1. Cornwall - Call Centre
2. Scarborough - Call Centre
3. Sudbury - Call Centre
4. Toronto - Call Centre

5. Belleville - Processing Centre
6. Kitchener - Processing Centre
7. London - Processing Centre
8. Mississauga - Processing Centre
9. Richmond Hill- Processing Centre
10. Sudbury - Processing Centre
11. Windsor - Processing Centre

Candidate names are pulled from the inventory at random based on the hiring location at any given time. Please ensure that you select ONLY the location(s) for which you are available to work.

A probationary period of one year will apply for all initial hires into the Federal Public Service.
Positions to be filled: Number to be determined

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

NOTE: APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION

ESSENTIAL QUALIFICATIONS:

1. A secondary school diploma or a satisfactory score on the General Intelligence Test 320 (PSC test approved as an alternative to a secondary school diploma).

If you have foreign credentials, please refer to the 'Degree Equivalency' link below. More information is available in the "Other information" section.

Degree equivalency

2. Experience in using technology (i.e. e-mail, word processing and search engines).

3. Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBC/BBC

Note: If you are Bilingual and wish to be considered for both Bilingual and English Essential positions, please check off both when applying.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

OTHER ESSENTIAL QUALIFICATIONS (will be assessed at a later date):

Communication (Oral)
Communication (Written)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering
Interpersonal Awareness
Client Focus
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:

Successful completion of the Payment Services Officer training will include successfully passing scheduled prescribed written tests and post training monitoring.

Must be willing and able to travel for training purposes.
Must be willing and able to work overtime as required.
Must be willing and able to work variable hours.

Conditions of employment

Reliability Status security clearance - Credit Check

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

Acknowledgment of receipt of applications will not be sent. We will only contact those candidates screened into the process.

Please note that top-down and/or random selection may be used during this process.

EDUCATION:

You must provide proof of your education during the assessment phase. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.
Failure to produce Canadian equivalency could result in being eliminated from the process.

Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

TRAVEL:

Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

COMMUNICATION:

PLEASE NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). It is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

ASSESSMENT:

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location. (See section regarding travel costs.)

Candidates are entitled to participate in the appointment process in the official language of their choice.

Reference checks will be sought for those who are successful in the assessment process.

Please note that testing may be administered during the day, evenings and/or weekends.

BILINGUAL IMPERATIVE POSITION:

To be considered for a Bilingual Imperative BBC/BBC position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results at the BBC/BBC level (proof will be required).

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.