Support Technician, Infrastructure/Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets). Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Failure to do so could result in the application being rejected from the process.

Intent of the process

This process will initially be used to staff one permanent english essential opportunity and one temporary bilingual opportunity.

The results of this advertisement may also be used to fill similar positions by various departments on a permanent or temporary basis (term, acting, assignment/secondment).

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two (2) years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialization relevant to the position being staffed, OR an *acceptable combination of education and experience.

* The acceptable combination is defined as having a secondary school diploma in addition to a minimum of approximately (2) years of experience in the Information Technology (IT) field.

It is the candidate's responsibility to obtain all required documentation as outlined in the notes below.

NOTES:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group. The candidate MUST identify on his or her application if he or she is grandfathered, as such.
2. It is a recognized educational institution (e.g., community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution. Candidates will be required to submit proof of education during the assessment phase of the staffing process.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
4. Foreign educational credentials must be assessed by a recognized credential assessment service. If the candidate has been educated outside of Canada, it is the candidate's responsibility to have his or her certificates and/or diplomas assessed against Canadian educational standards. Candidates will be required to submit proof of education during the assessment phase of the staffing process. Guidance may be found at the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/.

Degree equivalency

Experience or an acceptable combination of education, knowledge and experience of installing, maintaining, troubleshooting and upgrading hardware and software in a Microsoft environment.
Experience or an acceptable combination of education, knowledge and experience of using call tracking software or problem ticketing management system.
Experience or an acceptable combination of education, knowledge and experience of providing on-site or telephone information technology (IT) support services to clients.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience in configuring smartphones.
Experience in using inventory and asset management software.
Experience working in a Thin Client environment using Citrix technology
Experience to manage small projects.
Experience using RDIMS.
Experience in preparing technical documentation, such as, but not limited to: procedures, user guides, IM/IT requirements or technical notes to internal or external clients.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and Bilingual Imperative CBC/CBC

Information on language requirements

Ability to prioritize work.
Ability to work as part of a team.
Ability to communicate effectively in writing.
Ability to communicate effectively orally.

Initiative
Adaptability
Client Focus
Dependable

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge in Information Technology trends and practices.
Knowledge in Information Management and Digitalization practices.

Conditions of employment

Reliability Status security clearance

Secret security clearance

Willing and able to travel occasionally.
Must possess a valid driver's license or personal mobility to the degree normally associated with possession of a valid driver's license.
Willing and able to work overtime on short notice and during busy periods.
The job requires transporting, lifting and setting down equipment that can weigh up to 20kg.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You will be required to provide proof of your education credentials prior to being
appointed.

Persons are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.