Customer Services Representative (Inventory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Your application in this inventory will be active for 90 days. A notice that your application is about to expire will be posted to the My Jobs menu of your account 20 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Only applications submitted online via the jobs.gc.ca site will be accepted. To submit an application online, please select the button "Apply Online" below.

Screening questions have been built into the application process. Answers provided to the screening questions will be used to assess both education and experience. You must answer the screening questions in addition to providing a resume. For experience qualifications, your answers must include concrete examples that demonstrate how the experience was obtained. The onus is on the candidate to provide sufficient information in their answers. Additional information will not be solicited from the candidate. The resume will be used to validate the information provided through the screening questions.

Random selection and/or the application of asset criteria may be used at any step of the process.

Please note that all written communication submitted may be used to evaluate the ability to communicate effectively in writing.

You must provide proof of your education credentials.

A written examination may be administered. An interview may be administered. Reference checks may be sought.

Duties

Delivery of front line service to customers, applicants and contractors for residential housing services in the areas of allocation, maintenance, and office administration for a DND Housing Services Centre.

Work environment

Working at the Canadian Forces Housing Agency (CFHA) will give you the chance to learn, excel and engage in meaningful work by providing housing services to Canadian Armed Forces members and their families. We are a team of 300 federal public servants who work hard to ensure that Canadian Armed Forces families have a good quality of life while living in Department of National Defence housing. We have close to 200 employees at our Housing Services Centres across Canada and 100 employees at our Head Office in Ottawa.

For information on the Canadian Forces Housing Agency, please visit: https://www.canada.ca/en/departmentnational-defence/services/benefits-military/military housing/jobs-military-housing.html

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
-A secondary school diploma OR an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
-Experience in providing customer services.
-Experience in providing administrative support services.
-Experience using spreadsheet, word processing and email software.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET - EDUCATION:
-Preference may be given to candidates that have completed post-secondary programs in accounting, bookkeeping, office, clerical, or other relevant disciplines.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
LANGUAGE PROFICIENCY:
-Bilingual Imperative BBB/BBB
-English Essential
-French Essential

Information on language requirements

ABILITY:
-Ability to communicate effectively orally.
-Ability to communicate effectively in writing.
-Ability to work under pressure and meet tight deadlines.

PERSONAL SUITABILITY:
-Client service orientation
-Effective Interpersonal Skills
-Initiative
-Dependability

CONDITONS OF EMPLOYMENT:
-Security: Reliability Status

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:
-Experience relevant to the position being staffed.

ASSET - KNOWLEDGE:
-Knowledge relevant to the position being staffed.

OPERATIONAL REQUIREMENT:
-There is a requirement to limit vacation between the months of May and September.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Applicants who meet the essential qualifications will have their application included in the inventory for this ongoing selection process. As positions become available, the applicants meeting the initial screening requirements identified by the hiring manager may be contacted and referred for consideration. Please ensure that your information is updated and remains current in your PSRS Applicant Account.

Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid email address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). Failure to respond in a prescribed timeframe may result in elimination from this process. Acknowledgment of receipt of applications will not be sent; we will only contact successful candidates.

Persons are entitled to participate in the appointment process in the official language of their choice. You are asked to indicate your preferred official language in your application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.