Support Clerk (CR-04)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

PLEASE ENSURE YOU READ THE POSTER THOROUGHLY AS THE INSTRUCTIONS CONTAIN IMPORTANT INFORMATION THAT WILL BE REQUIRED IN THE APPLICATION PROCESS. FAILURE TO READ THE NOTES AND FOLLOW THE INSTRUCTIONS COULD RESULT IN YOUR APPLICATION MISSING CRITICAL INFORMATION THUS PROVIDING FOR INSUFFICIENT INFORMATION FOR THE ASSESSMENT BOARD TO COMPLETE YOUR ASSESSMENT AND MAY RESULT IN YOUR ELIMINATION FROM THE PROCESS.

When submitting your application, you MUST ANSWER questions regarding the education and experience requirements (both essential and asset qualifications). You must CLEARLY DEMONSTRATE how you meet each of these requirements by answering the online questions. It is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN (month-year to month-year), WHERE and HOW you acquired each qualification by giving CONCRETE EXAMPLES. Information provided in your answers related to your education and experience must be supported in your resume. You will also have to answer questions regarding the operational requirements. Failure to provide the above information in the format required may result in your application being rejected from the process. The information you provide in the questionnaire must be true.

Applicants meeting the screening criteria *Education and *Experience, listed under the *Essential Qualifications will be contacted for further assessment. The other Essential Qualifications will be assessed through Second Language Evaluation (SLE) tests, written exams, interviews and reference checks. If you are unsuccessful at any stage, you may not be evaluated again in this selection process.

Depending on the requirements of the position or positions being filled, any or all of the asset qualifications and operational requirements may be considered at any time during this process. These criteria may be a deciding factor in choosing the persons to be appointed. Therefore, it is IMPORTANT that you answer each of the questions related to these requirements.

Various locations of work in the National Capital Region, such as Gatineau and Ottawa.

Work environment

The Office of the Chief Electoral Officer is commonly known as Elections Canada. It is an independent, non-partisan agency that reports directly to Parliament. Our primary mandate is to be prepared to conduct a federal general election, by-election or referendum. Our mandate also includes many other activities such as administering the political financing provisions of the Act, conducting public information campaigns, carry out studies on alternative voting methods and much more.

We are a team of dedicated, dynamic and talented professionals looking for enthusiastic individuals to join us in our mission to "Ensure that Canadians can exercise their democratic rights to vote and be a candidate".

Please take note that MOST positions within Elections Canada are located in Gatineau, Québec while some are located in Ottawa, Ontario.

Intent of the process

A pool of partially and fully qualified candidates may be established to staff similar or identical positions within Elections Canada with various tenures (indeterminate, various specified periods).

THE MAJORITY OF THE POSITIONS TO BE STAFFED ARE BILINGUAL with a language profile of BBB/BBB. Pools will also be created for unilingual English or French positions.

Positions to be filled: 5

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

*Significant experience in the use of Microsoft Word and Excel

Experience in providing **administrative support services or ***operational support services

DEFINITIONS

*Significant is defined as the depth and breadth of experience normally associated with having performed a broad range of activities related to this task which are acquired over a period of at least one (1) year.

**Administrative support services is defined as but not limited to: managing agendas, scheduling and organizing meetings/teleconferences, preparing and collating meeting file folders and background materials, procuring office equipment and supplies, maintaining a filing system, coordinating travel and/or logistics, in an office environment.

***Operational support services is defined as BUT NOT LIMITED TO: performing operational tasks such as monitoring/escalating/resolving problems when required, supporting clients, providing information, data entry, scanning, etc.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB, English or French essential

Information on language requirements

ABILITIES

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to work under pressure
Ability to plan and prioritize your workload to meet deadlines

PERSONAL SUITABILITIES

Works effectively with others
Shows initiative and is action oriented
Client service orientation
Attention to detail
Judgement
Reliability

The following may be applied / assessed at a later date (may be needed for the job)

Experience using Microsoft Excel or PowerPoint

Experience using electronic mail such as Microsoft Outlook to send and receive documents

Experience in data entry and data verification (quality assurance)

Experience working in a mailroom, including sending and sorting mail

Experience in providing budget and financial support services

Experience using a financial system, such as; SAP, Freebalance or Performance Budget for Human Capital (PBHC)

Experience in coordinating, preparing and sending pay and benefits files

Experience in records management

Experience participating in the resolution of problems

Experience in researching, extracting and compiling information from various sources and databases

Experience working as a team lead or providing peer support

Experience formatting and preparing documents, reports or materials

Experience using Adobe Pro to manipulate documents

Experience using software to record and track documents

ORGANIZATIONAL NEEDS

Willingness and ability to work overtime on short notice.

Consent to observe strict political impartiality and neutrality for the duration of employment.

Availability and willingness to work shift work during a general election or a referendum.

OPERATIONAL REQUIREMENTS

Willingness and ability to lift loads up to 15 kg (33 pounds) in accordance with safe work practices.

Willingness and ability to climb on a stool or small step ladder in accordance with safe work practices.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

COMMUNICATIONS WITH CANDIDATES

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews, etc.). Therefore, candidates are strongly encouraged to check their emails on a regular basis.

YOUR EMAIL ADDRESS AND CONTACT INFORMATION FOR COMMUNICATION PURPOSES

Given that communication will take place by email, candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Candidates are responsible to inform us at all times of any changes regarding their contact information or candidate profile.

PERSONAL RECORD IDENTIFIER (PRI)

If you are currently an employee or a former employee of the Federal Public Service, please specify your Personal Record Identifier (PRI) in your application.

SECOND LANGUAGE EVALUATION (SLE) RESULTS

If you already have valid SECOND LANGUAGE EVALUATION (SLE) RESULTS, please ensure that you have a copy of your results and be prepared to send them shortly.

OFFICIAL LANGUAGE OF YOUR CHOICE

Each candidate is entitled to participate in the appointment process in the official language of her/his choice. Applicants are asked to indicate their preferred official language in their application.

ACCOMMODATION ARRANGEMENTS

Should you have any physical restrictions or other limitations that may necessitate accommodation measures in order for you to take future assessments, you must inform the contact person mentioned below of your accommodation needs (e.g. an alternative method of assessment, a technical aid, accessibility requirements, etc.), as quickly as possible. Please also indicate your needs in your application.

For testing purposes, "accommodations" refer to alternate formats or modifications to testing procedures that are designed to accommodate the needs of a candidate with a disability in order to eliminate or minimize the impact of any disabling condition and permit a fair and equitable assessment of the candidate's skills. Information received relating to accommodation measures will be handled confidentially.

PROOF OF CANADIAN EDUCATION OR CANADIAN EQUIVALENCY
Candidates are responsible to provide the appropriate documentation to show that they possess the education credentials from an educational institution.

PROOF OF CITIZENSHIP

Candidates will be required to provide proof of citizenship (original document only) when invited to the written exam.

CANDIDATES INVITED TO A WRITTEN EXAM will be required to bring proof of their education credentials, in the form of a diploma(s) and /or official transcript(s). Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at http://www.cicic.ca for further information. Candidates who are unable to provide proof that they meet this essential qualification as requested will be eliminated from the current selection process.

ESSENTIAL QUALIFICATIONS

Candidates must meet ALL essential qualifications in order to be appointed to a position.

ASSET QUALIFICATIONS AND OPERATIONAL REQUIREMENTS

Depending on the requirements of the position or positions being filled (current and(or) in the future), any or all of the asset qualifications and operational requirements may be considered and assessed at any time during this process. This is why meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.