Come be a part of the Client Service Bureau!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**Applications will be considered and assessed periodically or on an as required basis. The candidates who meet the Essential Qualifications will be deemed qualified after each round and will be placed in a pool for immediate consideration for CR-05 positions being staffed. **

In your PSRS questionnaire responses, clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) will be used to evaluate the essential qualifications.

Duties

If you have great attention to detail, a personality that is focused on collaboration and teamwork and are client-service oriented, this type of work is for you! You could join a team of professionals engaged in making a positive contribution in the Federal Public Service.

Work environment

Are you looking for an opportunity to use your skills and knowledge for an organization that affects all Government of Canada employees? Do you want to work with people who are passionate about their work and are results oriented?

We are a dynamic team working in a vibrant work environment, located in downtown Ottawa!

Intent of the process

The immediate need of this process is to create a pool of qualified candidates to appoint to our CR-05 positions with a duration of approximately 12 months (*with the possibility of extension*).

A pool of completely qualified candidates may be established through this process to staff similar positions with various tenures within Public Services and Procurement Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

Experience in the use of Microsoft Office software such as Word, Excel, PowerPoint and/or Outlook.

Experience providing administrative support services*.

*Administrative support services is defined as, for example, but not limited to: managing agendas, scheduling and organizing meetings/teleconferences, preparing and collating meeting file folders and background materials, procuring office equipment and supplies, maintaining a filing system, and other related duties.

COMPETENCY:

Client Service Competency Level 1: Delivers high-quality client service

Behaviours required to effectively respond to diverse client needs and maintain positive relationships with clients.
•Listens actively to clients, demonstrates an understanding of diverse client needs and fosters effective two-way communication.
•Communicates with clients in a timely manner to provide necessary information and services and to identify potential issues.
•Gathers information and consults appropriate parties, when needed, to follow up on client requests.
•Resolves client service issues, including urgent ones, in a timely manner.
•Follows applicable government policies, regulations and procedures impacting client service.
•Demonstrates an understanding of own roles and responsibilities, and those of other parties involved in providing client services.
•Prioritizes own work to meet client needs within agreed and sometimes tight timelines.

ABILITIES:

Ability to prioritize work to meet deadlines
Ability to communicate effectively in writing,

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

It is not necessary that you have any of the experience mentioned below, but if you do BONUS, tell us how you meet it!

• Experience in the provision of compensation services within the Federal Public Service.
• Experience in the application of compensation and benefits acts, regulations, rules and procedures.
• Experience of computer systems in use in the Compensation and Benefits area such as PeopleSoft, the Regional Pay System (RPS) or Phoenix.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

ABILITIES:

Ability to verify information to ensure completeness and accuracy
Ability to communicate effectively orally

PERSONAL SUITABILITY:

Dependability
Team work

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All communication regarding this process will be administered via e-mail and telephone. It is the candidate's responsibility to provide a valid e-mail address and telephone number and update their personal information when it changes.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.