Enquiries Officer (PM-01)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact Information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When submitting your application, you MUST ANSWER questions regarding the education and experience requirements (both essential and asset qualifications). You must CLEARLY DEMONSTRATE how you meet each of these requirements by answering the online questions. It is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN (month-year to month-year), WHERE and HOW you acquired each qualification by giving CONCRETE EXAMPLES. Information provided in your answers related to your education and experience must be supported in your resume. You will also have to answer questions regarding the operational requirements. Failure to provide the above information in the format required may result in your application being rejected from the process. The information you provide in the questionnaire must be true.

Applicants meeting the initial screening requirements will be contacted for further assessment.

The screening criteria are those related to *Education and *Experience listed under the *Essential Qualifications.

The other Essential Qualifications will be assessed through Second Language Evaluation (SLE) tests, written exams, interviews and reference checks. If you are unsuccessful at any stage, you may not be evaluated again in this selection process.

Depending on the requirements of the position or positions being filled, any or all of the asset qualifications, operational requirements, and organizational needs may be considered at any time during this process. These criteria may be a deciding factor in choosing the persons to be appointed. Therefore, it is IMPORTANT that you answer each of the questions related to these requirements.

If you are being considered for a position, you will receive an e-mail asking you to confirm your interest and to provide additional information if needed. You will be asked to provide a response and additional information within 48 hours.

It is your responsibility to keep your personal data in your PSRS Applicant Account up-to-date and to check your e-mail account regularly to ensure that you do not miss out on any opportunities. If you fail to respond in the appropriate timeframe, your candidacy WILL NOT BE REFERRED to the hiring manager.

All job applications must be submitted through the Public Service Resourcing System.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Work environment

The Office of the Chief Electoral Officer is commonly known as Elections Canada. It is an independent, non-partisan agency that reports directly to Parliament. Our primary mandate is to be prepared to conduct a federal general election, by-election or referendum. Our mandate also includes many other activities such as administering the political financing provisions of the Act, conducting public information campaigns, carry out studies on alternative voting methods and much more.

Please take note that MOST positions within Elections Canada are located in Gatineau, Québec while some are located in Ottawa, Ontario.

Intent of the process

This inventory will be used to establish pools a partially or fully qualified candidates which could serve to staff various PM-01 group and level positions within Elections Canada. MANY OF OUR POSITIONS ARE BILINGUAL with a linguistic profile of BBB/BBB, CBC/CBC, or CCC/CCC. Pools will also be established for unilingual English or French positions. Employment tenures, security requirements, conditions of employment and work locations will vary depending on the needs for the position being staffed.

A pool of partially or fully qualified candidates may be established to staff similar or identical positions within Elections Canada with various tenures (indeterminate, various specified periods or casual employments).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES

Experience using the Internet to do such things as: retrieving information from the Web by using applications and search tools such as Google, Yahoo or Bing, to research, study or provide service to clients.

Experience in using Microsoft Word and Excel.

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative - Level BBB/BBB, CBC/CBC, CCC/CCC
English or French essential

Information on language requirements

Ability to communicate orally
Ability to communicate in writing
Ability to effectively work under pressure
Ability to analyze client needs
Ability to work in a team

Client service excellence
Attention to detail
Reliability
Judgement

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

A minimum of six consecutive months of experience working in a call centre environment

ORGANIZATIONAL NEEDS

Elections Canada is committed to meeting its employment equity objectives. In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: Women, Visible Minorities, Person with Disabilities, Aboriginal Peoples.

OPERATIONAL REQUIREMENTS

Willingness and ability to work overtime as and when needed, often and/or on short notice.

Willingness and ability to work on variable shift work schedules, as and when required.

Conditions of employment

Reliability Status security clearance - Consent to observe strict political impartiality and neutrality for the duration of employment.

Willingness and ability to work overtime on short notice.

Willingness and ability to work on variable shift work schedules, as and when required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS:
Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

COMMUNICATIONS WITH CANDIDATES:
For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews, etc.). Therefore, candidates are strongly encouraged to check their emails on a regular basis.

YOUR EMAIL ADDRESS AND CONTACT INFORMATION FOR COMMUNICATION PURPOSES :
Given that communication will take place by email, candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

If special circumstances prevent you from having access to your e-mail, please communicate with the contact-person identified below.

Candidates are responsible to inform us at all times of any changes regarding their contact information or candidate profile.

PERSONAL RECORD IDENTIFIER (PRI):
If you are currently an employee or a former employee of the Federal Public Service, please specify your Personal Record Identifier (PRI) in your application.

SECOND LANGUAGE EVALUATION (SLE) RESULTS:
If you already have valid SECOND LANGUAGE EVALUATION (SLE) RESULTS, please ensure that you have a copy of your results and be prepared to send them shortly.

YOUR RESUME:
Your resume must clearly demonstrate that you meet the education and experience requirements listed under the essential and asset qualifications. Failure to provide sufficient information about these requirements, your candidacy may be screened out.

OFFICIAL LANGUAGE OF YOUR CHOICE:
Each candidate is entitled to participate in the appointment process in the official language of her/his choice. Applicants are asked to indicate their preferred official language in their application.

ACCOMMODATION ARRANGEMENTS:
Should you have any physical restrictions or other limitations that may necessitate accommodation measures in order for you to take future assessments, you must inform the contact person mentioned below of your accommodation needs (e.g. an alternative method of assessment, a technical aid, accessibility requirements, etc.), as quickly as possible. Please also indicate your needs in your application.

For testing purposes, "accommodations" refer to alternate formats or modifications to testing procedures that are designed to accommodate the needs of a candidate with a disability in order to eliminate or minimize the impact of any disabling condition and permit a fair and equitable assessment of the candidate's skills. Information received relating to accommodation measures will be handled confidentially.

PROOF OF CANADIAN EDUCATION OR CANADIAN EQUIVALENCY:
CANDIDATES ARE RESPONSIBLE to provide the appropriate documentation to show that they possess the education credentials from an educational institution.

PROOF OF CITIZENSHIP:
Proof of citizenship will be requested if you are considered for a position.

CANDIDATES INVITED TO AN INTERVIEW will be required to bring proof of their education credentials, in the form of a diploma(s) and /or official transcript(s ). We therefore encourage candidates to retrieve their original proof of education or to request this documentation from their educational institution(s) should they do not have them on hand. Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at http://www.cicic.ca for further information. Candidates who are unable to provide proof that they meet this essential qualification as requested will be eliminated from the current selection process.

ESSENTIAL QUALIFICATIONS:
Candidates must meet ALL of the essential qualifications in order to be appointed to a position.

ASSET QUALIFICATIONS, ORGANIZATIONNAL NEEDS AND OPERATIONAL REQUIREMENTS:
Depending on the requirements of the position or positions being filled (currently and in the future), any or all of the asset qualifications, operational requirements, and organizational needs may be considered and assessed at any time during this process. This is why meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

CONDITIONS OF EMPLOYMENT:
Candidates must meet and comply with the condition(s) of employment before being appointed and must maintain them throughout the employment period in their substantive position.

SECURITY/RELIABILITY CHECK: This element is not considered at the screening stage. The hiring organization is responsible for the security clearance process prior to appointment.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.