National Monitoring Centre Officer (Anticipatory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***VERY IMPORTANT MESSAGE:

This selection process has already been posted with the selection process number 2017-PEN-IA-NHQ-130513. If you applied previously, your application will be considered. There is no need to submit another application unless you need to amend your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Intent of the process

Although the immediate intent of this Job Opportunity Advertisement is anticipatory, applicants should be aware that a pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level. In addition, this process may be used for various tenures (acting appointments, assignment, deployment, indeterminate, specified period, secondment), security requirements and conditions of employment within the Correctional Service of Canada. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
Experience providing client service.

Experience working in an environment with high pressure and high volume.

Experience using Microsoft Word, Excel and Outlook.

Experience liaising with Public Safety partners such as police, RCMP, halfway houses, etc.

Do you have experience assessing risk.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:
Knowledge of Correctional Service Canada (which may include: Mission, Mandate, Priorities, Roles and Values).
Knowledge of roles and responsibilities of CSC partners and stakeholders.

ABILITIES:
Ability to clearly express ideas in writing.
Ability to analyze, prioritize and problem solve.
Ability to work under pressure.
Ability to communicate effectively orally.
Ability to type at least 30 words per minute with 80% accuracy.
Ability to gather and analyze information from over the telephone.

PERSONAL SUITABILITY:
Values and ethics
Accountability
Team work
Interpersonal skills
Judgement

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:
Diploma from a recognized post-secondary institution with acceptable specialization in criminology, sociology, psychology, law, or policing.

Degree equivalency

EXPERIENCE:
Experience briefing senior management (Director level or above).

Experience working in an operational environment in the field of security.

Experience working with offenders.

Experience working with a Distress Line, Crisis Centre, Monitoring Centre, Call Centre or Help line.

OPERATIONAL REQUIREMENTS:
Willingness and ability to deal with unsettling information or files.

Conditions of employment

Reliability Status security clearance - Enhanced Reliability.
Working overtime as required.
Working shifts.

NOTE: Shift work is defined as operations covering a 24/7 period, every day of
the year. It includes weekends, evenings, overnights and statutory holidays.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.