Program Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The first group of applicants will be assessed in February - March 2019 and the assessments can take place during the day, evening or weekend. It is your responsibility to make yourself available for all testing and interview dates for which you will be invited.
Please note that when you apply to this selection process, you will be asked screening questions about essential education and experience qualifications and assets.

Please select the appropriate answer to these screening questions. In some cases, we will also ask you to provide additional information to complement your answers.

Make sure that the information provided does not contain personal information about a third party and no reference to your social insurance number. For more details, see the Help page.

The system will automatically disconnect (without warning) after 60 minutes of inactivity. To maintain the connection, you MUST save the information provided or switch to another screen. It is not enough to type information without saving it to avoid disconnection.

IMPORTANT: It is your responsibility as an applicant to clearly demonstrate that you meet the screening criteria (i.e. education and experience, both essential and asset) by answering the screening questions in your online application. Please note that it is not enough to state that you have the required qualifications, or to list your current responsibilities. Instead, give concrete examples that demonstrate how you are meeting the requirements. If you do not provide enough examples and details, your application may be rejected because the assessment board will not have the necessary information to determine if you meet the qualifications. The mention "see CV" will not be accepted.

Duties

As a program officer, you will be responsible for, among other things :

Promote and deliver social development and labour market programs in a manner that is responsive to community needs and government priorities.

Establish and maintain professional relationships with various community, private and public sector stakeholders to assess their needs in relation to the programs under the responsibility of ESDC.

Answer questions and communicate appropriately with various community representatives (e.g., employers, citizens, beneficiaries, unions, MPs, etc.) according to the program terms.

Analyze applications for funding (grants and contributions) and labour market impact assessments under the Temporary Foreign Worker Program to determine their eligibility as per program terms.

Plan and implement activities to monitor agreements in the various programs using the organization's directives, terms and work tools, and analyze data to draw conclusions.

Work environment

Employment and Social Development Canada (ESDC) works to improve the standard of living and quality of life for all Canadians by promoting a mobile and highly skilled workforce and an effective and inclusive labour market.

We are committed to creating a positive and dynamic work environment that supports employees' career aspirations and allows them to use their new ideas and perspectives to excel.

If you like to make a social difference and have a lot of flexibility in your work, this is the opportunity for you! To excel in this position, you will need to be highly motivated, learn quickly, attentive to details and customer service oriented. You will also need to be able to work in a fast paced and constantly evolving environment.

Intent of the process

A pool of qualified candidates will be created to staff temporary ( Term, Acting, Assignment, Secondment) or permanent (Inderterminate, Deployment) within the Program Branch in Montréal.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Secondary school diploma or an acceptable combination of education, training and/or experience.

If you were educated outside of Canada, you must have your credentials and/or diploma assessed against Canadian education standards. The public service will accept any Foreign Educational Credentials as long as they are comparable to Canadian standards, through a recognize credential assessment service.

For more information please click on Degree Equivalency.

Degree equivalency

EXPERIENCE

Recent* and significant** experience in customer service, including obtaining or communicating information that requires clarification.

Recent* and significant** experience in the interpretation and application of directives, policies or procédures.

Recent* and significant** experience in collaborating with stakeholders, partners and external collaborator.

Recent* and significant** refers to around six (6) months consecutive experience, approximately over the last three (3) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential
Bilingual imperative BBB/BBB

Information on language requirements

ABILITIES AND PERSONAL SUITABILITY

Communication (oral)
Communication (written)
Thinking Skills
Client Focus
Dependability
Interpersonal Awareness
Decisiveness

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:

EDUCATION
Successful completion of a two (2) year post-secondary diploma from a recognized academic institution*

*Recognized post-secondary institution
A public or private institution that has been given authority to grant degrees, diplomas, and other credentials by a public or private act of a provincial/territorial legislature or through a government-mandated quality assurance mechanism. For greater certainty, also included are institutions authorized to grant specific academic credentials for specific academic programs.

Degree equivalency

EXPERIENCE

Recent and significant experience in providing services or delivering programs to the general public within a public administration.

ABILITY AND COMPETENCY

Diagnostic Information Gathering

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS

Willing and able to work outside core hours, including evenings and weekends, as per operational requirements.
Willing and able to travel , as per operational requirements (may require accomodation)
Willing and able to travel by various modes of transportation

Conditions of employment

Reliability Status security clearance - Security screening for reliability status appraises an individual's honesty and whether he or she can be trusted to protect the employer's interests. This screening involves the collection of personal information from individuals, with their informed consent, and includes the verification of the candidate’s identity and background, confirmation of educational credentials, verification of professional references as well as a criminal record and credit check.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT.

To be able to manage the number of applicants in this selection process, the hiring organization may choose to use a top-down selection, random selection, or any other additional qualifications as outlined in the statement of merit criteria in order to determine the number of candidates who will go through the following phase of the assessment.

If after the use of these strategies other needs arise, the hiring organization may proceed with the evaluation by including candidates who qualified and who obtained a lower passing grade, or by using any other strategy.

In this selection process, we intend to communicate with applicants by email. Please include a valid email address in your application and make sure that this address is functional at all times and that it accepts messages from unknown users. We will use the following address to contact you:



A security check will be administered.
Proof of citizenship, proof of education and at least 2 work references with names and applicable phone numbers will be required.
Candidates are entitled to participate in the appointment process in the official language of their choice.
Applicants are asked to indicate on their application their preferred official language for each of the following: a) exam, b) correspondence, and c) interview.
If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessment service.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.