Contract Manager or Quality, compliance and continual improvement Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

To apply for this process, you:
1) need to provide a résumé. A cover letter is not required.

2) answer the pre-screening questions online. Failure to complete the questionnaire or failure to provide sufficient details to the questions will result in your elimination from this process.

Duties

Key activities Contract Manager:

Our team ensures that the Real Propery Contractor fulfills its legal and contractual obligations in accordance with the RP-1 contract. It is responsible for monitoring, interpretation and application of contract terms for the administration of the RP-1 contract in support to the business lines of the various internal sectors.

The main duties of the incumbent are:

• Responsible manager for the contract information exchanges with the Contractor;
• Coordinate the outsourcing contract management training program ;
• Provide training in collaboration with the senior manager ;
• Act as an analyst and write business cases for adding property and modifying the outsourcing contract inventory ;
• Understand the contract, interpret it and give advice / recommendations to the different business lines of the organization ;
• Coordinate the implementation of new work directives by writing communiqués and providing information sessions on these new directives.

Key activities Quality, compliance and continual improvement Manager

Our team ensures that the Real Property Contractor fulfills its technical obligations, in accordance with the contract including following up on quality monitoring. At the same time, it is responsible for compliance activities for the business lines of various internal sectors.

The main duties of the incumbent are:

• Perform quality monitoring activities for all the RP-1 contract aspects with the Real Property Contractor;
• Ensure the follow-up, monitoring and resolution of non-compliance issues with regard to the contract;
• Provide compliance activities and its analysis for the Internal Services delivery. Prepare findings reports and recommend relevant actions to the senior management in the region;
• In a context of continuous improvement, participate in internal audit activities and contribute to reflections on the development and implementation of internal processes and procedures;
• Produce and circulate newsletters and / or user guides with the consultation of various regional and national stakeholders.

Work environment

Did you know that Public Services and Procurement Canada (PSPC) was selected as one of Canada's Best Diversity Employers in 2018 for a second year in a row? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

PSPC helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

Intent of the process

Establish a pool of qualified candidates to staff positions with permanent or temporary tenures and various security profiles for our offices in Montreal and Quebec.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation with a college or university diploma from a recognized educational institution in a field relevant to the position, such public administration, business administration or management, industrial engineering, quality management OR an acceptable combination of education, training and experience in the field of contract management or quality, compliance and continual improvement management.

Degree equivalency

EXPERIENCE

Recent and significant experience (see note 1) in services delivery in at least two of the following areas:

• The management of outsourcing contracts.
• The management of quality, compliance and continual improvement.
• The management of real property.
• The management of real property projects.
• Providing strategic advice to managers.
• Conducting and reporting quality assurance exercises with recommendation on actions.

Note 1: “Recent and significant experience” means approximately two years within the past five years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential, Bilingual Imperative BBB/BBB OR CBC/CBC

Information on language requirements

KNOWLEDGE

Knowledge of principles and practices pertaining to quality management system, compliance and continual improvement or contract management.

ABILITIES AND COMPETENCIES

Key leadership competencies**
• Create a vision and a strategy
• Mobilize people
• Uphold integrity and respect
• Collaborate with partners and stakeholders
• Promote innovation and guide change
• Achieve results

OTHER COMPETENCIES

• Client service competency – Level 2 ***
• Written and oral communication

** For additional information on the public service key leadership competency profile :
http://www.tbs-sct.gc.ca/tal/kcl/intro-eng.asp

*** See link below for more information on client service:
https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Education
• Bachelor’s degree from a recognized educational institution in business administration, public administration, industrial engineering or other specialty relevant to the position.

Training
• ISO Quality Management training.

Professional Certification
Meets the requirements for a professional designation recognized by the Department:
• Chartered Administrator (Adm.A.)
• Chartered Appraiser (EA)
• Certified Property Manager (CPM) from the Institute of Real Estate Management (IREM)
• Certified Leasing Officer (CLO) from the Real Estate Institute of Canada (REIC)
• FRI - Fellow of the Real Estate Institute (REIC)
• BOMA Real Property Administrator (RPA)
• BOMA Facilities Management Administrator (FMA)
• Certified Facilities Manager (CFM) (International Facility Management Association)
• Affiliated or licensed real estate agent license

Experiences (acquired within the last five years) :
• Experience in managing an outsourcing contract.
• Experience in quality management, compliance and continual improvement.

Degree equivalency

OPERATIONAL REQUIREMENTS

• Be willing and able to travel occasionally
• Be willing and able to work overtime occasionally and on short notice
• Possess a valid driver’s license
• Wear appropriate protective equipment

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will only accept on-line applications received via the jobs.gc.ca site.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

A written exam may be administered.
A simulation test may be administered.
Interviews will be conducted.
**Reference checks may be conducted.**

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.