Support Technician, IT Infrastructure/Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

It is the responsibility of the candidate to clearly demonstrate how they meet each of the screening criteria (Education and Experience Qualifications, both Essential and Asset). Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement (Education and Experience Qualifications, both Essential and Asset). Your resume may be used as a secondary source to validate your education and experience, both Essential and Asset.

Intent of the process

A pool of partially qualified candidates will be established from this process to staff identical or similar positions with various linguistic profiles various tenures and/or various security requirements within Statistics Canada. The pool may be used to staff position available across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

You must clearly demonstrate, WITH EXAMPLES, how you meet the essential qualifications and/or the assets requested. Please make sure to complete all applicable text boxes and include DATES in order to have your application considered. Information such as "See CV", "I have the experience" and "See cover letter" will not suffice and could result in the rejection of your application.

EDUCATION:

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

• Definition of combination of education, training and/or experience:
A candidate who does not meet the minimum education must have a secondary school diploma with two years of relevant IT related experience to equate with each year of missing post-secondary education.

• Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. The candidate MUST identify on his or her application if he or she is grand-parented, as such.

• Foreign educational credentials must be assessed by a recognized credential assessment service. If the candidate has been educated outside of Canada, it is the candidate's responsibility to have his or her certificates and/or diplomas assessed against Canadian educational standards. Candidates will be required to submit proof of education during the assessment phase of the staffing process. Guidance may be found at the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/.

• It is the candidate's responsibility to obtain the appropriate documentation from the recognized educational institution. Candidates will be required to submit proof of education (i.e. degree, diploma, and/or transcripts), wherever it is required, when submitting their applications.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION:

AEDU1. University Degree and/or College Diploma in computer science, information technology, information management or another specialty relevant to the position to be staffed

AEDU2. Any level of ITIL foundation certification

AEDU3. MS Office Specialist certification

Degree equivalency

ASSET EXPERIENCE

Infrastructure/Platforms:

AEXP1. Recent* experience in on site and remote end user desktop support.
AEXP2. Recent* experience in large IT hardware and software deployment activities.
AEXP3. Recent* experience in imaging and organizing IT hardware.
AEXP4. Recent* experience of Blackberry, Apple (IOS) and Samsung (Android) Communications technology.

Software:

AEXP5. Recent* experience in providing installing, uninstalling, configuring and supporting software.

Service Management Processes:

AEXP6. Recent* experience in providing IT Helpdesk Call Centre support services.
AEXP7. Recent* experience in gathering information from end-users to determine the nature of problems and resolve them
AEXP8. Recent* experience in using, supporting or configuring IT Service Management software (i.e. HEAT, Remedy, Service Manager, etc.)

Access Management:

AEXP9. Recent* experience in providing maintaining access controls to various informatics services by administering user accounts and access privileges in Active Directory

IT Asset Management:

AEXP10. Experience in using Enterprise-grade Asset Management tools to track and monitor software or hardware assets.
AEXP11. Experience in reporting on software assets with the intent of analyzing license position, costs or growth.
AEXP12. Experience in the procurement of hardware or software assets.
AEXP13. Experience with Canadian government procurement vehicles and governance.
AEXP14. Experience with advanced MS Excel or MS Access productivity with any of the following: macros, pivots, charts, tables, external data connection, vba functions.
AEXP15 Experience with SQL Server with any of the following: querying tables and views, creating joins, reading database diagrams.
AEXP16. Experience importing and exporting data from systems with any of the following: reporting, transforming or manipulating data in order to integrate it with an existing system or database.

*Recent experience is defined as the breadth and depth of experience acquired in approximately the last three years and may include relevant volunteer work, student work, scholastic activity or achievement.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French Essential
Bilingual Imperative: BBB / BBB

Information on language requirements

ABILITIES:

A1. Ability to communicate effectively orally.
A2. Ability to prioritize tasks under pressure.
A3. Ability to work effectively independently.

PERSONAL SUITABILITY:

PS1. Initiative
PS2. Reliability
PS3. Judgement
PS4. Effective interpersonal relationship (team work)

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

In support of Achieving a diversified workforce and our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with Disability, Visible Minorities and Women.

OPERATIONAL REQUIREMENTS

Travel may be required.

Willingness and ability to lift computer equipment and peripheral hardware several times per day may be required. Equipment can weigh up to 20 Kg.

Conditions of employment

Reliability Status security clearance - Weekends, overtime, on call/stand-by, shift work may be required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE TAKE THE TIME to read the following information carefully as it may have an impact on the outcome of your application.

Public Service Entrance Exam - Test of Judgement Unsupervised Internet Test 374 (TOJ UIT 374) may be administered

Public Service Entrance Exam (PSEE) – Test of Judgement 375 (TOJ 375) may be administered.

The unsupervised internet Test of Judgement (UIT 374) results are not transferable from one process to another. Therefore, in order to apply to this process, you have to write the UIT 374 again.

Will I receive my test score? Scores are provided only for supervised tests. Unsupervised tests are more vulnerable to security breaches when test scores are provided to test takers. Consequently, pursuant to Section 22 of The Access to Information Act, UIT test scores are not provided because to do so would threaten the validity and continued use of the test.

If you pass the UIT 374 and are invited to write the supervised version of the test, then you may choose to reuse your existing supervised PSEE 375 test result or take the test again (assuming the re-test period of 180 days has expired). Note that only your previous result on the PSEE 375 will be accepted.

The pass marks for this process for the PSEE 375 is 3545/4000

If you choose to retake the PSEE 375, the new result will replace the previous result, whether your score is higher or not.

To obtain a copy of your previous results, use the following link: Confirmation of Previous Test Result

A top down selection may be used during any phases of the selection process.

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

You will need to provide proof of your education.

You must present your proof of Canadian citizenship.

Candidates may be expected to meet, in whole or in part, the criteria related to the Assets, Operational Requirements and Organizational Needs, depending on the position being staffed.

Travel expenses for testing and interviews will NOT be reimbursed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Asset qualifications may be applied at any phase of the process.

The organization will accept on-line applications only. All job applications must therefore be submitted through the Public Service Resourcing System (jobs.gc.ca).

E-mail correspondence will be used as the main method of communication with candidates for this selection process for screening and assessment (including issuing results and sending invitations for written test and interview). Please note that the onus is on the candidates to provide valid contact information and to update it, if required.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.