Detachment Services Assistant-3

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE “GC JOBS” SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Assessment results of persons who participated on the recent selection process 18-RCM-EA-P-E-FNEL-ND-75733 will be applied to this current process if they are successful at the screening stage.

Work environment

Work is performed in a police environment where there are inherent stresses and distractions and exposure to unsettling reports when transcribing recorded incidents or complaints.

There are constant interruptions in order to respond to requests for service or information. Occasionally there are disagreeable interactions with external clients such as witnesses, victims, accused and suspects, and complainants, who are at times confused, fearful, hostile, or in shock about a situation or circumstance (missing child, assault, emergency situations).

There is a requirement to be in the detachment office alone, when police officers are on patrol or off duty.

Intent of the process

The immediate need is to staff 1 permanent full-time position. A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a temporary or permanent basis, on a casual basis, at full or part time hours) in Fort Nelson, BC

The intent of this process is to establish a pool of qualified candidates inclusive of Public Service (PS) employees and Civilian Members (CM); for various positions with various tenures, various security profiles and various language requirements.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of secondary school or an acceptable combination of education, training or experience

Degree equivalency

EXPERIENCE:
1. Recent* experience providing clerical support including file management, database management and telephone/reception inquiries.
2. Experience providing client service.
3. Recent* experience using word processing, spreadsheet, and email applications (such as MS Word and Excel) in a work environment.

* “Recent” means experience obtained within approximately the last 5 years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
• Knowledge of office practices and procedures.

ABILITIES:
1. Ability to follow instructions
2. Ability to plan, organize and prioritize workload.
3. Ability to deal effectively with client enquiries.
4. Ability to communicate effectively orally.
5. Ability to communicate effectively in writing.
6. Ability to transcribe recorded statements.

PERSONAL SUITABILITY:
1. Effective Interpersonal Relationships
2. Dependability and Flexibility
3. Initiative
4. Discretion

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
1. Experience using police computer applications and programs such as PRIME, CPIC, JUSTIN, and PIRS
2. Experience in transcribing from audio or digital recordings.
3. Recent* experience providing administrative support in the criminal justice system e.g. with Corrections, Courts, or Crown Counsel

*”Recent” means experience obtained within approximately the last 5 years.

Conditions of employment

Enhanced Reliability Status
Isolated Post Medical Clearance
Willingness and ability to lift up to 9 kg.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Assessment Board.

Candidates will be required to provide supervisory references. Candidates who are unable to provide the requested references may be found not qualified should the selection board determine that they are unable to complete its assessment of the candidate.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Successful candidates will have to obtain, as a minimum, an Enhanced Reliability Status security clearance prior to appointment and throughout the tenure of their employment. In some cases/positions, a Secret Security Clearance may also be required. The process to obtain a security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent. We will only contact those who are being considered further.

Candidates from outside the federal public service will be required to pay for their own travel and relocation expenses.

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship certificates
• Citizenship card
• Valid Canadian Passport

The successful applicant may be eligible for the Isolated Post Allowance and related benefits.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.