Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE “GC JOBS” SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The distance between your residence or your employment location and the position location will be determined using data provided by the Natural Resources Canada, Geomatics Canada's website.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Work environment

Work is performed in a police environment where there are inherent stresses and distractions and exposure to unsettling reports when transcribing recorded incidents or complaints.

There are constant interruptions in order to respond to requests for service or information. Occasionally there are disagreeable interactions with external clients such as witnesses, victims, accused and suspects, and complainants, who are at times confused, fearful, hostile, or in shock about a situation or circumstance (missing child, assault, emergency situations).

There is a requirement to be in the detachment office alone, when police officers are on patrol or off duty.

Intent of the process

The immediate need is to staff 1 permanent full-time position. A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a temporary or permanent basis, on a casual basis, at full or part time hours) in Dease Lake Detachment, BC.

The intent of this process is to establish a pool of qualified candidates inclusive of Public Service (PS) employees and Civilian Members (CM); for various positions with various tenures, various security profiles and various language requirements.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Successful completion of two years of secondary school OR an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
1. Recent experience in performing clerical duties (such as assisting or advising the general public, filing, processing mail, reception, etc.).
2. Experience with hard copy and electronic file management.
3. Recent experience using word processing and spreadsheet software programs (such as Microsoft Word and Excel) in a work setting.
4. Recent experience with purchasing and processing invoices.
5. Recent experience in managing financial accounts (such as tracking expenditures and reconciling statements)

“Recent” means experience obtained over approximately the last 2 years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Abilities and Skills:
1. Ability to follow instructions
2. Ability to perform general clerical duties
3. Ability to deal effectively with challenging situations and enquiries
4. Ability to prioritize
5. Ability to communicate effectively orally
6. Ability to communicate effectively in writing
7. Ability to transcribe audio statements with digital equipment in English

Personal Suitability:
1. Effective interpersonal relationships
2. Dependability
3. Initiative
4. Thoroughness
5. Discretion
6. Judgment

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
1. Completion of a course of study in office administration (for example, administrative assistant or secretarial certificate)
2. Experience providing reception services
3. Experience in providing administrative support in a policing environment
4. Recent experience in transcribing audio recordings with digital equipment in English
5. Experience with police computer applications and programs such as PRIME, CPIC, JUSTIN, and PIRS.

“Recent” means experience obtained over approximately the last 2 years

OPERATIONAL REQUIREMENTS:
• Willingness and ability to work overtime

Conditions of employment

• Enhanced Reliability Status
• Pre-employment medical clearance for Isolated post.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Candidates will be required to provide supervisory references. Candidates who are unable to provide the requested references may be found not qualified should the selection board determine that they are unable to complete its assessment of the candidate.

Please provide a valid e-mail address as correspondence will be sent via e-mail whenever possible. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Successful candidates will have to obtain, as a minimum, an Enhanced Reliability Status security clearance prior to appointment and throughout the tenure of their employment. The process to obtain a security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

Candidates from outside the federal public service will be required to pay for their own travel and relocation expenses.

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship certificates
• Citizenship card
• Valid Canadian Passport

The successful applicant may be eligible for the Isolated Post Allowance and related benefits.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent. We will only contact those who are being considered further.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.