Technical Specialist/ Project Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES WHICH DEMONSTRATE, how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.
FOR EACH EXPERIENCE CRITERIA, (in 400 words or less), please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired.
2 - Title of the position occupied and duration for which you exercised the functions.
3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.
Résumés will be used as a secondary source to validate the education and/or experience described in the screening questions.
***Please note that only applications received directly via GC Jobs will be accepted***

Work environment

Looking for new challenges?

Do you want to work for a department that has a strong mandate that touches each and every one of our lives? Do you want to have a career that impacts Canadians in a positive way? Look no further! At IRCC, our vision of a stronger Canada is: a safe and secure country with a shared bond of citizenship and values; a country that continues to support our humanitarian tradition and draws the best from the world to help build a nation that is economically, socially and culturally prosperous.

At IRCC, our mission is to build a stronger Canada by developing and implementing policies and programs, and advancing global migration policies in a way that supports Canada’s immigration and humanitarian objectives.

We value mental and physical health and promote flexibilities to our team members to achieve balance in personal and work life. We value respect, diversity and teamwork. We create positivity, humanity and fun amongst us! You should join our dynamic and hardworking team if you share our values and are a person who is passionate about IT. We are hiring, join us! Future Leaders wanted!

Intent of the process

This process may be used to establish a pool of candidates to staff similar positions at an identical or equivalent group and level with various official language proficiencies (English or French Essential, English Essential, Bilingual Imperative BBB/BBB, Bilingual Imperative CBC/CBC), various security profiles (Reliability Status, Secret ), various tenures (Indeterminate, Temporary) using various staffing mechanisms (Indeterminate appointment, Term appointment, Acting appointment, Deployment, Assignment, Secondment) at Immigration, Refugees and Citizenship Canada.
The pool may be used by other departments.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

NOTE:
Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

Degree equivalency

EXPERIENCE

STREAM 1: Technical Specialist
Significant* and recent** experience in developing or implementing or supporting plans, solutions or strategies for management for complex*** IT business system(s).

Significant* and recent** experience in working with teams that directly implement or support IT systems that follow a formal System Development Life Cycle (SDLC) methodology.

STREAM 2: Project Leader
Significant* and recent** experience as part of an IM/IT team of at least 6 individuals (employees or consultants) to support a complex*** IT business system.

Significant* and recent** experience in making recommendations and representing a unit in discussions with managers and/or IT specialists to influence or obtain agreement on the requirements for services or the resolution of project issues.

Definitions
*Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of approximately five (5) years.

**Recent is defined as the experience normally acquired within the last seven (7) years.

***Complex is defined as having at least one (1) of the following factors:
a) Geographically distributed across more than one province and/or country.
b) Large (2000+) user base.
c) A requirement for high availability and high reliability (24/7 system and 98% availability).
d) A diverse set of technologies that includes real-time data exchanges across multiple heterogeneous systems.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE

STREAM 1: Technical Specialist
Significant* and recent** experience in the configuration of an Enterprise Case Management System implemented in a context of complex*** IT business system(s).

Significant* and recent** experience in developing solutions for complex*** IT business system(s) using integration platform services or high-level programming languages such as Microsoft C#.Net, Biztalk, Siebel EAI and Java.

Recent** experience (6 months or longer) in designing or developing using a Service Oriented Architecture (SOA).

Significant* and recent** experience in developing for an Enterprise Relational Database Management system in support of a complex*** IT business system(s).

Significant* and recent** experience in installing, configuring and troubleshooting a Commercial off the shelf software (COTS) Customer Relationship Management (CRM) system (e.g., Oracle Siebel, Microsoft Dynamics, PeopleSoft, Salesforce, etc.) OR middleware solutions (e.g., Biztalk, AppFabric, IBM WebSphere MQ, etc.) implemented in a context of complex*** IT business system(s).

Significant* and recent** experience in the planning and execution of performance testing for complex*** IT business system(s) for the general public.

Significant* and recent** experience in documenting IT processes and procedures.

Significant* and recent** experience in configuring the implementation of network components such as Load-Balancing, Firewalls and/or Routers on premise or/and in the cloud for complex*** IT business system(s).

Significant* and recent** experience in developing and implementing monitoring tools for complex*** IT business system(s).

Recent** experience in developing and supporting cloud computing systems such as Amazon AWS, Microsoft Azure or Oracle cloud.

Significant* and recent** experience in developing enterprise level technology architectures including server planning and sizing.

Significant* and recent** experience in identifying potential problem areas of concern and in presenting workable and effective solutions within projects;

Significant* and recent** experience in producing an architectural evolution plan, and in recommending prioritization of architecture evolution initiatives.

Experience in working with Immigration, Refugees and Citizenship Canada (IRCC)’s systems, such as the Global Case Management System (GCMS), the Canadian passport issuing system (IRIS), the Canadian Immigration Biometric Identification System (CIBIDS) and the Grants and Contributions System (GCS) to deliver IT services.

Experience using Agile Methodology, applying digital design principles.

Experience in participating in large-scale projects*****.

Significant* and recent** experience in supporting Windows server platform and/or Linux server platform.

STREAM 2: Project Leader
Significant* and recent** experience in estimating timelines and work effort for application development or implementation of technical solutions.

Significant* and recent** experience in leading**** the development or the implementation or support of IT systems.

Significant* and recent** experience in leading**** IT project teams composed of multi-disciplinary staff and contractors involved in the System development lifecycle of IT Project.

Significant* and recent** experience in working with Immigration, Refugees and Citizenship Canada (IRCC)’s systems, such as the Global Case Management System (GCMS), the Canadian passport issuing system (IRIS), the Canadian Immigration Biometric Identification System (CIBIDS) and the Grants and Contributions System (GCS) to deliver IT services.

Experience supervising staff.

Experience in leading a HelpDesk or supporting a Call Centre.

Experience in supporting Financial Systems, such as SAP.

Experience in supporting Human Resources Systems, such as PeopleSoft.

Definitions
*Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of approximately five (5) years.

**Recent is defined as the experience normally acquired within the last seven (7) years.

***Complex is defined as having at least one (1) of the following factors:
a) Geographically distributed across more than one province and/or country.
b) Large (2000+) user base.
c) A requirement for high availability and high reliability (24/7 system and 98% availability).
d) A diverse set of technologies that includes real-time data exchanges across multiple heterogeneous systems.

**** Leading is defined as providing technical solutions to project teams and work groups engaged in at least one of the System Development Life Cycle methodologies (SDLC) phase, including planning and coordination of the deliverables.

***** Large-scale projects are defined as complex ventures that typically cost $5 million or more, involving multiple public and private stakeholders.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC

Information on language requirements

COMPETENCIES
COMMON TO ALL STREAMS
Effective Interactive Communication
Written Communication Skills
Leadership
Client Service Orientation
Adaptability and flexibility
Cooperation and Collaboration
Values and ethics
Focus on quality and details

ABILITIES
COMMON TO ALL STREAMS
Ability to plan, manage and prioritize workload under tight deadlines.
Ability to conduct technical option analysis and make recommendations.
Ability leading**** projects or small teams or multi-disciplinary teams to accomplish goals and demonstrate results.

**** Leading is defined as providing technical solutions to project teams and work groups engaged in at least one of the System Development Life Cycle methodologies (SDLC) phase, including planning and coordination of the deliverables.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION

STREAM 1: Technical Specialist
• A recognized university degree in computer science, information technology, information management or another specialty relevant to the position to be staffed.
• Information Technology Infrastructure Library (ITIL) Certification.
• Siebel Certification.
• Microsoft Certified Solutions Developer – Application Lifecycle Management (MCSD – ALM)

STREAM 2: Project Leader
• A recognized university degree in computer science, information technology, information management or another specialty relevant to the position to be staffed.
• Information Technology Infrastructure Library (ITIL) Certification
• Project Management Professional (PMP)
• Siebel Certification

Degree equivalency

Stream 1 – Technical Specialist
Knowledge of Oracle Siebel best practices.
Knowledge developing PowerShell scripts.
Knowledge developing Siebel eScript.
Knowledge of Siebel data model.
Knowledge of AT LEAST ONE of the following: Biztalk Applications, Microsoft Windows Communication Foundation (WCF) / Workflow Foundation (WF) applications, Siebel Enterprise Application Integration (EAI) workflows.
Knowledge of IT Networking and Security basics.

Stream 2: Project Leader
Knowledge of project management.
Knowledge of finance and human resources management.
Knowledge of procurement and contracting best practices.

Operational Requirements:
Common to all streams:
Ability and willingness to carry a government-owned mobile device during and outside working hours.
Ability and willingness to work overtime and on call as required.
Ability and willingness to work flexible hours.
Ability and willingness to travel.

Conditions of employment

Reliability Status security clearance - Various security requirements: Reliability Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Indeterminate employees occupying a position at the same group and level or equivalent may be considered first for deployment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.