LAN Co-Ordinator/Specialist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Work environment

A CAREER NOWHERE NEAR ORDINARY!!

The RCMP offers an exceptional career, letting you make a real difference in your community and your country. No other police force in Canada provides the levels of services and variety offered by the RCMP, as well as opportunities for continued learning and growth.

As an employer of choice for over 26,000 men and women, the RCMP promises a career like no other. With over 130 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Intent of the process

Intent to fill 1 term position.

A pool of qualified candidates may be established and may be used to staff similar term and/or permanent positions.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

*Recent experience with support and installation of end-user IT equipment, including computer hardware and software. Experience should be in support of an enterprise networked environment

*Recent is defined as within the last 5 years

Experience troubleshooting workstation and printer connectivity issues in an enterprise networked environment.

Experience with helpdesk, desk-side or field support for end-user IT equipment.

Experience supporting a Microsoft enterprise environment.

Knowledge of Information Technology – Infrastructure/Platforms

Knowledge of Information Technology – Security and Application Protection

Ability to analyse and resolve software, hardware, and firmware problems, and to recommend and implement appropriate solutions

Ability to work independently.

Ability to set plans and priorities in a demanding and complex environment.

Ability to communicate effectively orally.

Ability to communicate effectively in writing

Effective Interpersonal Relationships.

Problem Solving

Conscientiousness and Reliability

Meeting Client Needs

Teamwork

Flexibility

Planning and Organizing

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Successful completion of a university degree, or minimum two year diploma, of an acceptable post-secondary educational program in computer science, information systems technology, information management, or another specialty relevant to the position to be staffed.

Degree equivalency

Experience with Imaging/cloning workstations

Experience with ITSM (Information Technology Service Management).

Experience with Novell Infrastructure.

Expereince with Outlook/Exchange.

Experience with AD/SCCM (Active Directory/System Center Configuration Manager).

Experience with IT-Based Project Management.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Conditions of employment

Top Secret security clearance - RCMP Top Secret Security Clearance

Must be willing and able to work in confined spaces

Must be willing and able to travel from worksite for extended periods, and on short notice.

Must be willing and able to work outside of normal core hours, when required and on short notice.

Must have a valid driver’s license.

Must be willing and able to travel via commercial and RCMP transportation, including RCMP aircraft.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Assessment for this process will take place in Winnipeg, Manitoba. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know your current group and level as well as your tenure and the Department you are working for.

External candidates may be eligible for the initial appointment relocation entitlement of up to $5000 if they are not currently a federal public service employee.

Appointment decisions may be based on one or more of the following criteria:
-Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team;
-Matching of the individual's experience or qualifications to the specific duties of the position being staffed;
-Depth, breadth, type of work-specific experience;
-Level/degree of one or more competencies/qualifications.

All communication relating to this process, including e-mail correspondence and responses to screening questions, may be used in the assessment of qualifications, including the ability to communicate effectively in writing.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. Only those selected for further consideration will be contacted.

Acknowledgment of receipt of applications will not be sent.

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.