Warrant Response Centre Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Those candidates who previously applied on Selection process number: 2018-EA-OPS-FB-01-160 will need to apply on this selection process to be considered further.

Duties

The Canada Border Services Agency (CBSA) employs close to 13,500 people and facilitates the flow of legitimate travelers and trade. The Agency also enforces more than 90 acts and regulations that keep our country and Canadians safe.

The Warrant Response Centre is a 24/7 operation that is responsible for providing support to regional CBSA officers and external law enforcement partners throughout North America, in relation to immigration status, immigration warrants and previously deported persons as per the Immigration and Refugee Protection Act.

Additionally it is responsible for the Border Watch Line which allows the public to report suspected cross border violations of legislation enforced by the CBSA.

Work environment

This is an exciting opportunity where you will be able to learn and make a difference for your country now and in the future. We are an operations-based agency that puts our people and their needs at the heart of how we do business. If you are striving for excellence and are looking for a unique opportunity to meet challenges and solve problems, then come join our Team!

The Warrant Response Centre is a 24/7 operation providing support to law enforcement. With staff required 24/7, these positions provide the opportunity to work shift work, earn shift premiums as a part of your compensation and an opportunity to earn overtime.

Persons appointed to these positions will have the opportunity to develop and prepare for career progression.

Intent of the process

The intent of this selection process is to create a pool of qualified candidates to staff positions at the FB-01 group and level with various language requirements (i.e. Bilingual Imperative BBB/BBB or Bilingual Imperative CBC/CBC) and various types of tenure (i.e. Indeterminate, Determinate/Term) within the Canada Border Services Agency in the National Capital region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
- A secondary school diploma or employer-approved alternatives (See Note 1).

Note:
1. The employer-approved alternatives to a secondary school diploma are:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
- Experience researching and analyzing information.
- Experience working with the public in a client service environment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative CBC/CBC
Bilingual imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES:
- Ability to analyze
- Ability to work under pressure
- Ability to communicate effectively in writing
- Ability to communicate effectively orally

PERSONAL SUITABILITY:
- Judgement
- Attention to detail
- Effective interpersonal skills
- Dependability
- Initiative

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION:
- Graduation from a recognized post-secondary institution.

Degree equivalency

ASSET EXPERIENCE:
- Experience in a call centre environment.
- Experience in a regulatory procedure or law enforcement environment where duties include using knowledge of one or more pieces of legislation.
- Experience using the Canadian Police Information Centre (CPIC) database system.
- Experience using the Global Case Management System (GCMS).
- Experience working in a 24-hour shift work environment.
- Experience working at the Canada Border Services Agency.
- Experience working in the Federal Government.

Conditions of employment

Secret security clearance - Security Level: Secret

• Obtain and Maintain Canadian Police Information Centre (CPIC) access.
• Variable shift schedule. This is a shift work operation, 24 hours a day, 7 days a week including weekends and statutory holidays.
• Overtime, often on short notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

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ASSESSMENT
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Candidates must meet all the essential qualifications to be appointed to a position.

You may be assessed using a variety of assessment tools, such as, but not limited to: standardized tests, written exams, interviews, simulation exercises, reference checks, recent and past performance evaluations, self-assessments, candidate achievement record, etc.

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the Departmental contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons or 5) Participation in an assessment for another selection process.

Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.

Management may choose to invoke an asset(s) at any point of the process.

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OFFICIAL LANGUAGE
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Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Official language proficiency: due to its unique character, this essential qualification could be assessed and required solely upon appointment. It is therefore the candidate’s responsibility to inform the person in charge of the selection process if he/she obtains the linguistic requirements after the pool has been established. Also, a person who initially failed linguistic testing could be introduced into the pool of qualified candidates during the pool’s validity period if he/she is assessed again through another selection process or following linguistic training.

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COMMUNICATION
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Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses.It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.

If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

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OTHER INFORMATION
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Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.