LAN Co-ordinator/Specialist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Intent of the process

This process will initially be used to staff two (2) positions on an indeterminate basis in Edmonton, AB and one (1) position on an indeterminate basis in Calgary, AB.

A pool of qualified candidates may be established and may be used to staff future indeterminate and /or temporary vacancies in Edmonton, AB or Calgary, AB within the RCMP. In the event of a temporary vacancy, the following staffing actions may be used and /or considered: acting appointment, term appointment, assignment or secondment.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.
OR an acceptable combination of education, training and/or experience.

Degree equivalency

• Recent and significant experience with support and installation of end-user IT equipment, including computer hardware and software.
• Recent and significant experience with support and installation of end-user IT equipment on an enterprise networked environment
• Recent experience supporting a LAN/WAN environment (Microsoft, Novell or another relevant platform).
• Recent experience supporting a Microsoft Windows desktop computer networking environment.
• Recent experience with maintenance, installation and repair of computers and accessories.
• Recent experience performing network administration functions.

*Recent is defined as within the last 5 years
*Significant is defined as 2 years within the last 4 years

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience with Imaging/cloning workstations
Experience with ITSM (Information Technology Service Management)
Experience with Novell Infrastructure
Experience with Outlook/Exchange
Experience with AD/SCCM (Active Directory/System Center Configuration Manager)
Experience with IT-Based Project Management

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to analyze and resolve software, hardware, and firmware problems, and to recommend and implement appropriate solutions
Ability to work independently
Ability to set plans and priorities in a demanding and complex environment
Ability to perform IT system testing

Demonstrating integrity and respect
Working effectively with others
Thinking Things Through
Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

• Microsoft MCP, MCSE, MCSA, Win7,10, SCCM
• Powershell Scripting
• CompTia A+, Network +, Security +
• ITSM (Information Technology Service Management)
• Project Management

Conditions of employment

Top Secret security clearance - Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment.

Willing and able to travel for work related purposes, throughout service area, using various modes of transportation, including air to remote areas
Must possess and be able to maintain a valid Class 5 provincial Driver’s License
Willing and able to work overtime hours, or adjust work schedule with little or no notice, to meet operational requirement
Mobility to the extent of crawling under furniture to set up and assemble computer equipment.
Willing and able to lift and carry items up to 23 kg (i.e. printers or computers)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Assessments comprise of an examination, interview and references.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Only online applications are accepted. All job applications must therefore be submitted through the Public Service Resourcing System.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.