VAC OPEN HOUSE - JOB OPPORTUNITIES: IT Support Technician - CS-01

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

OPEN HOUSE DETAILS:
To learn more about Veterans Affairs Canada's hiring process and this job opportunity, we invite you to our OPEN HOUSE event on Wednesday, November 14th, 2018 @ Heritage North, Theatre Room, 400 Government Road West, Kirkland Lake, ON from 2:00pm to 7:00pm (EST).

PLEASE NOTE: You must still submit your application online to be considered for this job opportunity. You do not need to attend the Open House to be eligible to apply.

Cracking the Code – Navigating the Application Process
https://www.youtube.com/watch?v=0GW7P3g9hhI.

Link to information regarding Kirkland Lake, Ontario: http://www.discoverkl.ca/

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (non-essential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates may not be solicited for incomplete or possible missing information.

Resumes will be used as a secondary source to validate the experience and education described in the screening questions.

Intent of the process

This process will serve to create a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, various language requirements, and/or various security clearance levels.

The intent is to staff positions in KIRKLAND LAKE, Ontario.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED 1: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
This position will be staffed based on the abilities and personal suitabilities outlined below.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential
Bilingual - Imperative CBC/CBC, CCC/CCC, BBB/BBB and/or BBC/ BBC

Information on language requirements

ABILITIES
AB 1: Ability to communicate effectively orally.
AB 2: Ability to communicate effectively in writing.
AB 3: Ability to analyze problems.

PERSONAL SUITABILITY
PS 1: Effective Interpersonal Skills
PS 2: Judgement
PS 3: Reliability
PS 4: Initiative
PS 5: Client Service Orientated

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION
AED 1: Graduation with a degree from a recognized post-secondary institution with a specialization in computer science, computer engineering, information sciences or other discipline related to the position.

Degree equivalency

EXPERIENCE
AEX 1: Experience as a member of the Canadian Armed Forces
AEX 2: Recent experience using Axios Systems assyst
AEX 3: Recent experience in documenting technical problems in a call tracking/help desk/service management system
AEX 4: Recent experience working at an Information Technology Service Desk, Information Technology Helpdesk or Call Centre
AEX 5: Recent and significant experience providing IT Support Services on site or by phone to clients in an official capacity.

ASSET EXPERIENCE DEFINITION
- SIGNIFICANT EXPERIENCE refers to the breadth and depth of experience in the IM/IT field that would normally be acquired over a period of six (6) months or more.
- RECENT is defined as experience obtained within the last three (3) years.
- OFFICIAL CAPACITY is defined as experience as a member of an IT team providing site support, service center or another specialty relevant to the position to be staffed.

OPERATIONAL REQUIREMENTS
- The operational requirement to work non-standard/traditional work hours, and/or overtime, and/or On-Call, and/or physical ability to lift and install IT equipment, will be used for selection for some positions and may become a condition of employment when used.

Conditions of employment

Reliability Status security clearance - Some positions could require a Secret security level.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications. Failure to do so may result in the rejection of your application.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials, and proof of citizenship at a later date.

An interview and/or written exam may be administered.

Reference checks will be sought. The Assessment Committee reserves the right to ontact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Indeterminate employees at the same group and level or equivalent may be considered for assignment, deployment or secondment opportunities before other candidates.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g.instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.