Manager Service Delivery

Update: Please note, as of October 22, 2018 the closing date for this advertisement has been extended until October 24, 2018.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Please note when submitting an application to this selection process, you
will be prompted to answer screening questions concerning the essential
education and experience qualifications and, if applicable, other
(nonessential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to
provide a listing of current or past responsibilities. Rather you must
clearly demonstrate HOW, WHEN, and WHERE the qualification was met
through substantiation by examples. Information on your described skills,
experience, etc. provided in the screening questions should be supported
by your resume. Failure to provide the above information in the format
required may result in your application being rejected from the process.

Resumes will be used as a secondary source to validate the experience
and education described in the screening questions.

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the
experience sought.
• Choose examples with sufficient complexity, impact and degree of
difficulty that will allow you to illustrate to what extent and depth you
have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the
context of a team, set your role apart from the role(s) of others.
• Each example should include when the example took place, background
of each situation, what you did, how you did it, what your role was in the
situation, and what was the outcome.

All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as
these will not be accepted. To apply in an alternate format due to
disability, you must contact the email address indicated in the "Contact
information" section below PRIOR to the Closing Date.

Work environment

Position is located in Charlottetown, PE - work for this position is required to be performed from the Charlottetown Office.

Intent of the process

The intent of the process is to staff one English Essential position in Charlottetown immediately. A pool of qualified candidates will be established and may be used to staff similar or identical positions with various tenures and/or various language requirements.

Positions to be filled: 1

Information you must provide

Your résumé.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Language Requirements
- English Essential
- Bilingual Imperative BBB/BBB
- Bilingual Imperative CBC/CBC
- Bilingual Imperative CCC/CCC

Information on language requirements

Education:
Graduation with a Master’s degree from a recognized post-secondary institution in a design relevant field.

Degree equivalency

Experience:
- Recent and significant experience in experience design, interaction design, or user research.
- Recent and significant experience working with human-centered design principles, usability and user-experience methodologies and practices.
- Recent and significant experience in research design, development, and management and the interpretation of results to remove complexity from services or products to effectively enhance program performance and delivery.
-Recent and significant experience establishing effective and collaborative relationships with internal and external stakeholders

Recent is defined as occurring within the past five years.

Significant is defined by the depth and breadth of experience normally associated with approximately two years full-time.

Competencies:
Values and Ethics: Serving through integrity and respect
Strategic Thinking: Innovating through analysis and ideas
Engagement: Mobilizing people, organizations and partners
Management excellence: Delivering through action management and people management

Abilities:
Oral communication
Written communication

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
Experience as a member of the Canadian Armed Forces
Experience in digital content development (e.g. web, social media and other online communications materials), including providing advice to clients or management on layout and functionality
Recent and significant experience in sketching and prototyping design ideas on paper or in code
Experience in interpreting and advising on complex regulations, policies and programs
Experience in leading change within an organization
Experience in managing financial resources
Experience working with Government of Canada web standards
Experience conducting focus groups, consultation sessions, usability testing, or intercept interviews

Operational requirements:
Willingness and ability to travel
Willingness and ability to carry a Departmental Blackberry or cellular device

Conditions of employment

Reliability Status security clearance

Conditions of employment:
Willingness to work overtime on short notice

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information
are maintained with the hiring board. All communication for this process
will be sent by email or through the Public Service Resourcing System and it is your responsibility to verify your messages
regularly.

Education and/or Experience factors in the asset qualifications may be
used for screening. Applicants should clearly demonstrate on their
application if they meet any of the education and/or experience asset
qualifications. Failure to do so may result in the rejection of your
application.

One or more asset qualifications may be used during the screening of applications.

Candidates will be asked to provide proof of their education credentials,
and proof of citizenship at a later date.

An interview and/or written exam may be administered.

Reference checks may be sought. The Assessment Committee reserves
the right to contact references other than those provided by the
candidates (within the Public Service only) in order to adequately assess
the candidates.

The Public Service of Canada is committed to building a skilled, diverse
workforce reflective of Canadian society. As a result, it promotes
employment equity and encourages candidates to indicate voluntarily on
their application if they are a woman, an Aboriginal person, a person with
a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive,
barrier-free selection processes and work environments. If contacted in
relation to a job opportunity or testing, you should advise the Public
Service Commission or the departmental official in a timely fashion of the
accommodation measures which must be taken to enable you to be
assessed in a fair and equitable manner. Information received relating to
accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.