Are You Interested In Helping Canadian Citizens? Apply to be a PAYMENT SERVICES OFFICER

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Work environment

We understand the importance of finding a mutual fit. Here’s some information about how amazing Employment and Social Development Canada is to be a part of and why we want you to join our team.

The Office Environment:
Although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees. We offer various opportunities to get involved and influence your workplace through different committees, working groups, and other events held year-round. Employment and Social Development Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation…and we try to have as much fun as possible in the process.

The Career:
A career as a Payment Services Officer (PSO) presents an exciting and challenging opportunity to make a difference in the lives of Canadians. We contact clients by phone and use various computer systems to maintain a virtual workload. Our work has the added challenge of production and quality targets to encourage our success while maintaining service standards to Canadians. As a PSO, you will help clients to understand program-specific legislation, procedures and the processes required to receive services and/or benefits. You will use your excellent client service and problem solving skills to gather information and analyze claims for benefits. You will calculate benefit rates and weeks of entitlement, and process client reports to ensure the correct payment of benefits and a positive client experience.

The Benefits:
Is there anything better than a flexible work schedule? No! We offer that, along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career advancement.

Intent of the process

The intent of this process is to create a pool of qualified candidates to staff positions within Benefits Delivery Services - Employment Insurance in Kamloops, BC. This pool could also be used to staff similar positions of various tenures within Employment and Social Development Canada in Kamloops, BC.

Applicants are encouraged to apply ONLY if they are able to work or relocate to Kamloops, BC.

In order to manage the number of applications in this selection process, management may apply top-down and/or random selection at any stage throughout the process.

Initially a random selection among applications will be made. Randomly selected applicants will be assessed and those who meet all the essential qualifications will be placed in the qualified pool. Subsequent random selections from the remaining inventory and assessments may be conducted at a later date, and qualified candidates will be added to the same pool to fill future vacancies.

Other qualifications may also be applied at any stage throughout the process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 500 words (maximum) "A cover letter (minimum of 300 words to a maximum of 500 words) and resume MUST be submitted when applying for this selection process. Please refer to "Other Information" for more details."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Secondary school diploma or an acceptable combination of education, training and/or experience.

Note: You will be required to provide proof of education by providing a copy and/or showing the assessment team a copy of your High School Diploma or an official transcript (signed and dated) which clearly indicates the highest secondary school grade successfully completed. If you have completed post- secondary education, such as a degree or diploma, from a recognized post- secondary institution, then proof of completion may also be accepted as proof of education in lieu of a copy of your high school diploma. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Degree equivalency

Experience:
Experience in using technology (e.g. virtual communication, MS Office Suite and Windows).
Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Abilities and Skills:
Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Education:
Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university)

Degree equivalency

Organizational Needs:
At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Operational Requirements:
Willing and able to work overtime as required

Conditions of Employment:
Reliability Status security clearance
Willing and able to travel for training purposes.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

***CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION***

1. Cover Letter

Applicants must include a cover letter (minimum of 300 words to a maximum of 500 words) that clearly outlines why you are interested in the Payment Services Officer position and how your skills and experience relate to the position as described in this posting. (Note the cover letter will be used to assess Written Communication)

2. Screening Questions

Candidates must fully respond to the essential education and experience screening questions in the space provided for each question.

Please note that only stating the essential experience qualifications have been met, and/or listing job titles and responsibilities does not represent adequate substantiation. You must clearly demonstrate how you meet the essential experience criteria by describing personal job accomplishments, projects and activities relating to them.

You will not be screened in merely by virtue of occupying a current position whose work description meets the experience criteria. You must provide sufficient details to demonstrate that you meet all the requirements.

Resumes will be considered a secondary source which could be used to validate the experience described in the screening questions.

Written Communication will be assessed at the application stage.

Candidates must meet the essential qualifications to be appointed to a position. Candidates may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent.

An interview and reference checks will be part of the assessment process.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications. It is imperative that you provide a current email address that accepts email from unknown users.

For all communication please use:


Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) oral interview.

Failure to participate in assessments as scheduled may result in the rejection of your candidacy.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.