IT Support Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

We’re renovating!

In the coming months, the complex Portage III will be temporarily vacated for extensive renovations. Employees will be moved to temporary office space locations in downtown Ottawa. The next set of moves will begin in fall 2018 to L'Esplanade Laurier at 140 O’Connor Street. As each phase of the project nears completion, employees will be moved back to the newly renovated Portage III complex.

The renewal of the Portage III complex is slated to create a world-class headquarters for PSPC. The modernized campus will feature the latest in greening solutions and will integrate a broad spectrum of design elements intended to improve employee wellness, and reflect a more modern way of working.

Work environment

Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers in 2018 for a second year in a row? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

- Are you ready to bring a new dimension to your HR career?
- Are you passionate about the HR transformation?
- Do you believe in the part that HR should play as a strategic business partner?

PSPC is the place for you!

Intent of the process

A pool of partially qualified candidates may be established and may be used to staff identical or similar positions with various tenures within Public Services and Procurement Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

• Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES:

• Experience in providing support services to clients.
• Experience using Microsoft Office applications, including Word and Excel.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE:

• Knowledge of IT Asset Management lifecycle.
• Knowledge of the programs and services provided by Human Resources Branch.

ABILITIES:

• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to work in a changing work environment.
• Ability to interpret and offer recommendations within established directives, policies and or guidelines.

PERSONAL SUITABILITIES:

• Initiative
• Judgement
• Team Work

CLIENT SERVICE COMPETENCY

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCES:

• Experience in Service Desk Support.
• Experience in the use of MS Access.

CONDITION OF EMPLOYMENT:
• Security: Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid e-mail address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

All job applications must be submitted ONLY ONLINE through the Public Service Resourcing System. Persons with disabilities who cannot apply online are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.